We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Sweet Orient Restaurant” 3 of 5 stars
Review of Hotel Carlsbad Plaza

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added Hotel Carlsbad Plaza to your Saves list
Hotel Carlsbad Plaza
5.0 of 5 Hotel   |   Marianskolazenska 23, Karlovy Vary CZ-36001, Czech Republic   |  
Hotel amenities
Ranked #9 of 91 Hotels in Karlovy Vary
Certificate of Excellence
London, United Kingdom
Senior Contributor
36 reviews 36 reviews
23 hotel reviews
Reviews in 26 cities Reviews in 26 cities
71 helpful votes 71 helpful votes
“Sweet Orient Restaurant”
3 of 5 stars Reviewed July 19, 2012

The food is nice nut a bit expensive. Japanese Miso soup was brilliant, a bit oversalted though. New Zealand lamb is average. Thin pasta with vegetable is nice.The wine service was intrusive.The wine waiter was struggling to sell us bottle of wine.Wines on list are expensive,starting from 120 Euros.We were annoyed by waiters relentless efforts to sell us bottle of expensive wine.So we went for the only cheap wine on list. Korean wine Churum. Wine waiter got really upset and left,saying this wine is not available at the moment. Fifteen minutes later when he realised we are not going for expensive wine he came back to us and said he has found one tucked bottle of Korean wine by accident...:) :) Cheap stunt used by service industry in countries like Russia and Italy. When we got this "wine"...I could not believe it. Instead of wine in bottle was cheap vodka, deluted with water. I could not believe you can get something like this in four star hotel. Wi Fi is free,but no access to internet either from laptop or from my phone. But in fairness I have to say food is delicious. We end it up with bill of 93 Euros for two persons.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

72 reviews from our community

Traveler rating
    47
    11
    4
    6
    4
See reviews for
15
28
7
5
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Arabic first
  • Czech first
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Toronto, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 1, 2011

I've been several times in the past five years; coming all the way from Canada - why? Because it is worth it. I went back late August 2011 only five months after my last trip - and stayed two weeks this time. I came back feeling like a million dollars - and the staff were so friendly and accomodating.

For variety and flexibility, I went off the meal plan in week 2 - and actually preferred this approach - but the meal plan is perfectly fine.

  • Stayed August 2011, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
28 helpful votes 28 helpful votes
2 of 5 stars Reviewed August 23, 2011

We were client of this hotel for four years. Our bad experience started from the first day we arrive.
Room they gave us were more ridicules then nice, mums luggage were lost( they simply told us that it's were lost in the airport but they delivered it to other room)
We find it with waisting our time and putting extra afford. Hotel manager didn't even apologize for our inconvenience. Room was cleaned with chlore in the evening before we went to bed.
Hotel clinic manager Maxim Frenkel  was extremely unfriendly he put me to tears, I was 
 loosing control, he raised his voice and treated us like his employee not like hotel clients! When I sad that I'll write a bad review he just reply to me that he doesn't care.
Medical treatments are below 0!!! 
And no where to complain because the manager is the son of director. Everything is moving in their own circle.
It's shame! 
Irina Popova London 

  • Stayed August 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 13, 2011

The hotel and clinic staff have really pulled up their socks and were very attentive, friendly, and accomodating to any and all requests. The services and food offered were all as advertised, and the clinic and the procedures therein were all top notch.

  • Stayed April 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
1 of 5 stars Reviewed October 12, 2010

On August 16, 2010, I arrived from Los Angeles at the Carlsbad Plaza Hotel in Karlovy Vary, Czech Republic for 10 days medical treatment. I have made a booking directly with the hotel, on their Web-site. My package included half-board and medical procedures, which were the main purpose of my visit to this hotel.

Upon my arrival to the hotel, ater 22 hours flight from LA, I was unpleasantly surprised to find out that my room is not ready and will not be ready until after 3:00 PM. It was especially strange, since hotel's car was meeting me at the airport and brought me to the hotel, as was agreed upon and scheduled with the hotel, at approximately 12:00 noon. Then, the people at the reception were trying to accommodate me at the room on the 4-th floor (which serves in reality as a first floor, facing internal yard), with my windows looking out onto the wall. There was no garden or balcony, which were confirmed by the hotel in my reservation. On top of it, the room was dirty, and outside yard was dirty and full of cigarette butts. I refused to stay in this room and was offered possibly the smallest room in the hotel, which was in reality the second, ancillary room of the Carlsbad suite. All other choices were either worse, or required substantial additional payment per night. So, I was forced (and got stuck) to stay in this claustrophobic room, which had so many problems, that it is almost impossible to enumerate them all. It had dirty, stained carpet, smell of tobacco; the bath tab was plugged and did not drain properly, Internet was not working (if it was working occasionally, the speed was below 200 kbps, which is hardly enough for sending E-mails), personnel was rude and inattentive, etc., etc. Also, to my biggest surprise the phone in my room was somehow switched to the suite next door, therefore for 4 days, either I was receiving phone calls at 3:00 AM, addressed to room 315, or someone else was answering my phone calls, addressed to my room 314, when my partners were desperately trying to reach me from Los Angeles. It was a nightmare!
All my complaints to the hotel personnel remained unanswered. They were either promising to fix these problems, or just plainly stating that they do not know what to do, because “their engineer is out of town”. It was bizarre...

Then, I made an attempt to launch a complaint with the General Manager of the hotel, but it did not change anything. When I finally was able to talk to the General Manager,
Mr. Jakov Frenkel, he was behaving in intimidating and insulting manner, was offering for me “to check out and move to the hotel across the street, if I do not like his hotel” and finally stated that “this hotel is 5 stars hotel and maybe you should go to Grand Hotel Pupp, which is cheaper”. It was just unbelievable! In addition, Mr. Frenkel, who looked like "Russian mafia guy", was talking to me in bulling, insulting and condescending manner, which I find extremely inappropriate and unacceptable. It looks to me (and I was told, that this hotel is indeed owned by some “Russian mafia” types), that the owner (s) of the hotel encourage hotel management to cater to the clientele from the Russian province, since “they do not know much about the service and do not count the money”). I was told about it by several staff members of the hotel. Nice, convenient policy, isn’t it?

So, this complaint to the Manager was apparently worthless, and I got stuck in this dump for 7 more days (due to the pre-paid medical treatments). It took me one phone call to the IT provider in Prague, which corrected my Internet speed and increased it to 1.2 Mbps without any problems (as per General Manager, it was impossible to do); I personally supervised and directed some maintenance man to switch the phones, etc. Nevertheless, the service and "ambiance" of the hotel did not change or improved. The entire hotel was catering to the Russian clientele only, speaking only in Russian and behaving like Russians were behaving in late seventies in the former Soviet Union. It was awful and humiliating experience to deal with these people, to see, how hotel personnel is serving the tables, what kind of food they are serving (it was absolutely uneatable – for example, one of the dishes was “fish-risotto”, which included fish bones, as well); to see absolutely empty restaurants or dirty spa (where they were serving tea without a sugar, asking to "sign to the room" for a spoon of honey). It was absolutely insane... and sad to see this falling apart hotel, with faceless, untrained personnel, empty restaurants and wondering Russian clients, who were semi-drunk all the time and behaved in unacceptable, uncivilized manner. It was like "deja-vu" for me, who emigrated from Russia 32 years ago... DO NOT GO THERE! IT IS A DUMP!!!

  • Stayed August 2010, traveled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
moldbot
2 reviews
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 2, 2010

I have been travelling to Karlovy Vary for the last 11 years, time in which I have had the chance to stay in a various number of hotels. For the last 3 years I have chosen Carlsbad as one of the favourite ones.

Although some might not prefer the location as not being very near the water springs, the hotel can boast instead with its spaciousness and closeness to the more nature-full side of K-Vary.

Additionaly, the hotel has its own spa, sauna+steamrooms and numerous spa procedures, including thai massages (very nice massages indeed).

Rooms are spacious, quiet and clean.

At breakfast there is a big selection of almost everything, including good loose teas.

On the downside, the level of service during my last stay was not as high as expected. The quality of food has decreased, which looks like thereis a bit of stealing going on there - eg. not replenishing the salmon stock during the peak hours at breakfast, buying cheaper cheese, and everything in this kind.

Overall, I would recommend this hotel (especially with comparison to others). There rarely are hotels thay would satisfy all needs of a spa tourist, but notwithstanding the ratings regarding the level of service, this one is recommended to those that need a spa, swimming pool, healthcenter and nature near, and live in spacious and relaxing rooms.

  • Stayed August 2009
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, England
Top Contributor
213 reviews 213 reviews
126 hotel reviews
Reviews in 113 cities Reviews in 113 cities
281 helpful votes 281 helpful votes
3 of 5 stars Reviewed July 14, 2008

We spent five days at the Carlsbad plaza during this year's film festival, which is a great time to visit this buzzing spa town. The room was large and comfortable, if a bit spartan. The breakfasts, especially the freshly cooked omelettes, were good. There is a great spa and sauna complex, and links to a clinic next door. The location is good too, both for the town and the countryside. But the whole deal - at £260 B&B for a superior room (that just means a bit bigger) - seemed too pricey. We ate one night in their Asian restaurant - it too was overpriced; and don't be fooled by the pictures of the gourmet La Boheme restaurant - it opens up into a large cafe area. There is a sense that the hotel is trying hard to be 5* - a small box of chocs leaving, fruit in the room were welcome gestures - but the bar is dead, and with a preponderance of Russian guests, too few staff speak good English. If you want a great meal, dine at the Embassy a short walk away. It is by far the best place to eat in the town. Some guide books reckon this place gives the Pupp a run for its money: I'm not so sure.

  • Stayed July 2008
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...

Been to Hotel Carlsbad Plaza? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Carlsbad Plaza

Address: Marianskolazenska 23, Karlovy Vary CZ-36001, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Beverage Selection Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 91 Hotels in Karlovy Vary
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Carlsbad Plaza 5*
Number of rooms: 152
Official Description (provided by the hotel):
The Carlsbad Plaza is a luxury 5* Superior Spa & Wellness hotel with a capacity of 126 rooms and 26 suites. Under ,,one roof" you will find 3 excellent restaurants, 4 bars, conference facilities, luxury boutiques and in particular its own unique wellness and medical spa facility covering an area of over 3500 sq m. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, TripOnline SA, Orbitz, Odigeo and Hotels.com so you can book your Hotel Carlsbad Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Owners: What's your side of the story?

If you own or manage Hotel Carlsbad Plaza, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.