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“Impressive hotel, friendly service and beautiful surrounds” 4 of 5 stars
Review of Savoy Westend Hotel

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Savoy Westend Hotel
5.0 of 5 Hotel   |   Petra Velikeho 16, Karlovy Vary 36001, Czech Republic   |  
Hotel amenities
Ranked #11 of 89 Hotels in Karlovy Vary
London, United Kingdom
Top Contributor
60 reviews 60 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
39 helpful votes 39 helpful votes
“Impressive hotel, friendly service and beautiful surrounds”
4 of 5 stars Reviewed December 25, 2012

My husband and I stayed here over the Christmas period, our first visit to Karlovy Vary (and Czech Republic). We arrived from Prague airport to the Karlovy Vary bus terminal, where we found that most people could not speak any English to direct us toward a taxi. In the end, we rang Savoy who were very helpful and sent their hotel van to pick us up (took less than 10 minutes).
Upon arrival, we were greeted by a well lit, festively decorated hotel. Front desk staff were excellent at English and were very helpful. Our room was in the Rusalka wing (initially right next to the lift, however, this was soon rectified) and was very beautifully decorated and spacious. We had a view of the woodlands opposite and of the front of the hotel.
It is true that communication in English was difficult. Most staff spoke either German, Czech or Russian. Having said that, they were never rude, but tried to assist us where-ever possible (with my limited German) and by calling the front desk to interpret.
Breakfast was included in the room rate and is a good spread of breads, cereals, cold meats and hot foods (sausages, scrambled eggs, eggs made to order, porridge). We also attended the mandatory Christmas Gala dinner on Christmas eve, which, was a little disappointing for the price, as it was a fairly regular buffet dinner.
The spa side is not as luxurious as I was expecting, honestly, it was a little bit "clinical". My husband and I had a Lavender Mineral Bath which was very relaxing, followed by the sauna, jacuzzi and a light swim.
The hotel is located a little further out from the main town. It is not that far away though as there are two ways of walking. The first way, is a gentle slope downhill, through streets of large hotels and shops - it takes about 5-7 minutes to walk down to the river. The second way is a much steeper downhill and leads to the other end of the river (closer to Hotel Pupp), is less scenic, but in my opinion is much closer.
Overall, our stay was relaxing and fun. We are glad that we stayed here and for those who want to get away from a large, commercial hotel, Savoy Westend is a good option.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, January 8, 2014
Dear client,
thank you very much for your review on our hotel.
We hope, there will be a possibility to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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67 reviews from our community

Traveler rating
    46
    14
    5
    1
    1
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14
31
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Middletown, Connecticut
Top Contributor
316 reviews 316 reviews
41 hotel reviews
Reviews in 106 cities Reviews in 106 cities
86 helpful votes 86 helpful votes
5 of 5 stars Reviewed December 10, 2012

We loved staying here. Its a beautiful hotel, everyone was so friendly and helpful. It's got a short walk to the main part of the city which we didn't mind, and also enjoyed walking around the area where it's located to see all the other amazing hotels, churches, etc. Breakfast was wonderful with so many options - the buffet is unbelievable. The spa was decent too - it's a bit different than American spas so I thrown, but not disappointed. We had a Hot Mineral Water Bath which was so relaxing, then tried out the sauna/steam room, pool, jacuzzi, etc. I'm used to jacuzzi's being hot and this was just like regular pool water. Then I got a massage and I'm used to it being more of a relaxing environment with the lights turned low - this massage felt more medical instead of relaxing. It definitely helped my sore legs from walking though! I'm ready to go back and visit the Savoy again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, August 30, 2013
Dear client,

thank you very much for your kind review on our hotel.
We are delighted to know that you have enjoyed your stay with us.

We hope, there will be a possibility to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westport
Top Contributor
94 reviews 94 reviews
8 hotel reviews
Reviews in 39 cities Reviews in 39 cities
55 helpful votes 55 helpful votes
3 of 5 stars Reviewed November 17, 2012

First, the hotel is actually made up of several buildings connected by a central courtyard. Not a big deal unless it is freezing (as it is in Nov) and you are willing to sprint between the main house (where the dining room, bar and main reception is located) and your room. There are no indoor connecting walkways, except between the spa and the Carlton wing. Second, the rooms are indeed plush and huge, even by US standards. Complimentary water, welcome chocolates, bathrobes and slippers are a nice touch. The spacious bathroom with its heated towel racks and 'pure' line of toiletries screams luxury. However,, the housekeeping staff do not speak English and requests are met with blank stares. The front desk clerks are efficient though abrupt and cold, so if you are expecting a warm welcome and gracious hospitality, you may be disappointed. Breakfast is included in the room charge and the buffet is the most varied I've seen (this side of a las Vegas casino). However, best to give the dinner buffet a miss -- it is overpriced for what it is...2,000 cz for two persons (with a glass of wine each) and sadly, we left hungry. The choices were just too exotic for us (tongue steak, grilled wild deer, veal meatballs). Better to brave the short walk to town for greater variety at more palatable prices. Finally, unless you are a marathon sprinter or mountain climber, or don't mind paying for taxis, you may want to rethink staying here. The hotel is located at the top of a long and windy steep hill. Good for the gluts, but a challenge for anyone returning home from an afternoon of shopping or dinner at the plaza.

Room Tip: Request for a room in the main house or in the Carlton wing to avoid freezing brisk walks between di...
See more room tips
  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, January 8, 2014
Dear client,
we would like to thank you for choosing Savoy Westend Hotel and for providing a feedback.
We hope, there will be a possibility to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
paris
Top Contributor
90 reviews 90 reviews
16 hotel reviews
Reviews in 34 cities Reviews in 34 cities
64 helpful votes 64 helpful votes
5 of 5 stars Reviewed July 8, 2012

Even during International Karlovy Vivary Film Festival, the hotel is calm, somewhere out of tourist path in the city. But, probably, it is in the nices place in the city. Wonderful room, with only the air conditioning somewhere noisy. Otherwise, all is perfect: nice swimming pool. Spa looks perfect. Excellent brakfast. Yes, probably it is one of the nices hotels in this charming city.

  • Stayed July 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, August 30, 2013
Dear client,

we are delighted to know that you have enjoyed your stay with us and very pleased that we were able to contribute to a memorable stay of yours.

We hope, there will be a possibility to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 7, 2012

Last weekend, we have stayed at this hotel for the 47th International Film Festival.
the hotel staffs are very welcoming, friendly and eager to help whenever possible which is very nice to see especially knowing that Czech hotels lack this.
The hotel is well equipped with very nice Spa resort and plenty of space for outdoor relaxation. Rooms are good, our corner room was spacious other rooms as i have heard from friends are small.

I have enjoyed my stay there and will be returning back soon to enjoy the relaxation atmosphere.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, August 30, 2013
Dear client,

we would like to thank you for choosing Savoy Westend Hotel and for providing a very positive feedback.

We hope, there will be a possibility to welcome you back to our hotel in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
110 reviews 110 reviews
23 hotel reviews
Reviews in 55 cities Reviews in 55 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed June 19, 2012

I stayed in the hotel for two nights. The hotel is very pretty and picturesque, its formed by five villas located in a quiet area, near the Orthodox church. I stayed in Villa Kleopatra. Nice indoors swimming pool and spa. The room was pretty big, with two small twin beds but bathroom was tiny and no bathtub. Coming from the Budha Bar Hotel in Prague was a big contrast. There is no housekeeping service in the evening, something I would expect in a five star hotel like the Savoy Westend. Pillows were not great either. If you are Russian you will feel like home as everybody seemed to be Russian and apart from Czech that seems to be the most spoken language in Karlovy Vary and specially in the hotel. The girl in Reception in the evening was very helpful. She helped us a lot to check timetables and buses for a half day trip to Loket Castle. Some other people were not so helpful but I think it was more with the fact they didnt speak a lot of English. There is free wifi everywhere in the Hotel.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, January 8, 2014
Dear client,
we would like to thank you for choosing Savoy Westend Hotel and for providing a feedback.
We hope, there will be a possibility to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
prague
Senior Contributor
46 reviews 46 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed May 27, 2012 via mobile

Well we went for a little weekend and the hotel divided in 4/5 very nice building/house all related by the spa is simply a paradise. Everything is very nice clean and almost the perfection. We loved the place, the service is what we wanted and that is what we got. The hotel is in a very quite area where you can rest from your journey and the spa is very nice to. A really swimming pool andyou can rent also mountain bike to go around. Well my wife and I wanted to rest and that is what we got in a splendid paradise of calm and very professional service. Room are luxury of good taste, we felt completely in another world. One of the best hotel in CZ.

Stayed May 2012, traveled as a couple
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
savoywestend, Manager at Savoy Westend Hotel, responded to this review, August 30, 2013
Dear client,
we are delighted to know that you have enjoyed your stay with us and very pleased that we were able to contribute to a memorable stay of yours.

We hope, there will be a possibility to welcome you back to our hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Savoy Westend Hotel

Address: Petra Velikeho 16, Karlovy Vary 36001, Czech Republic
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 89 Hotels in Karlovy Vary
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Savoy Westend Hotel 5*
Number of rooms: 115
Official Description (provided by the hotel):
This modern spa hotel is located in the old prestigious residential quarter of Karlovy Vary. It was built in 1897 and many well known people enjoyed their stay at the hotel. Among them – T. G. Masaryk,the first President of Czechoslovakia, Mussafer Eddin – the Shah of Iran and many others were the guests of the Savoy Westend Hotel. The newly reconstructed hotel has maintained many original architectural features, and it off ers an exceptionally high quality of services to its guests adhering to the highest international standards.- Spa resort with the total area 7.000 m2- It consists of fi ve Art Nouveau villa houses: Savoy, Artemis, Kleopatra, Carlton, Rusalka- All villas are directly linked to the balneal centre- 3.000 m2 modern balneal centre Spa Afrodite- 1.200m2 summer resting garden- 2 air-conditioned restaurants- 2 air-conditioned bars- Sports centre- Conference rooms- Supervised car park and underground garage for 62 cars ... more   less 
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