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“Iconic hotel, nice but not perfect” 4 of 5 stars
Review of Grandhotel Pupp

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Grandhotel Pupp
5.0 of 5 Hotel   |   Mirove namesti 2, Karlovy Vary 360 01, Czech Republic   |  
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Secret of Tradition
Ranked #21 of 89 hotels in Karlovy Vary
New Orleans, Louisiana
Senior Contributor
45 reviews 45 reviews
25 hotel reviews
Reviews in 24 cities Reviews in 24 cities
24 helpful votes 24 helpful votes
“Iconic hotel, nice but not perfect”
4 of 5 stars Reviewed January 5, 2013

The Pupp is to Karlovy Vary what the Walldorf Astoria is to New York, the Raffles Hotel is to Singapore, or the Ritz is to London. Iconic, historical and traditional. However, unlike the oils mentioned above, the Pupp, while nice, is not a 5-star hotel. The exterior of the building is magnificent, in the Baden-Baden or Nice way. The location is great: by the river, in a river bend, surrounded by boutiques and restaurants. Although: be warned that you can book a table in a cute Italian restaurant but end up listening to Russian elevator music (live).... My room at the. Pupp was a Superior, clean and very large (certainly compared to hotels in Paris or London). Wifi throughout the hotel, nice bar in the basement and a classy restaurant (did not try).

Now for the negatives: flat and stiff pillows, bathtub without a curtain, no shower, 21-in CRT tv with 4:3 screen ratio, lack of outlets (room dating back to times before we needed to recharge iPods, mobile phones, laptops...), spartan room furnishing, room lacking overal coziness.

Make your choice..... Certainly not a bad place.

Room Tip: Facing the river
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  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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268 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
San Francisco, California
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed January 2, 2013

We were only there for one night in late December. First, there are two reception desk since the hotel is so big. One in the main bldg., and the other in the annex. We were taken to the other - the second annex. You walk in and the energy of the place is low. I wanted to be in the main bldg., so they showed us two rooms but in both you can hear the construction noise (which they didn't tell me about when making the reservation). So we settled for the original room they offered us. I thought the young man at the desk was courteous, also the assistant manager and the guest services gal. The annex bldg. is a trek from the main bldg., and you have to go through hall ways, the bar and one of the restaurants to get to the main bldg. The place seemed empty but were told it was 70 percent occupied. We didn't run into anyone else except staff. I'm sure with more people it won't seem so spooky.

We had dinner at the fine restaurant and only three tables were taken, including us. The wait staff were very attentive and spoke English. The food was good. My husband had the crispy duck, but he sent it back because it wasn't crispy, so the chef made him another duck dish, altogether different and it was much better. I ordered off the Christmas menu. It was fine.

Now the spa - my husband went first. He gets there and he wasn't offered any water or tea. When he was shown the table, he saw someone else's p-hair on the towel. He should have left then, but he told the lady to clean the bed. He said it was the worst massage he has ever had. He thought that the gal might not have been trained. Touch was very light, and she didn't look for the knots in his back. After that experience, I cancelled my massage. The Castle Spa looked better, but you have to be there a minimum of three hours and we just didn't have the time.

I must say though, the bed was comfortable and the location of the hotel is great. We got a room with the view of the town and river. They did charge us extra for a cot for our 11 yr old daughter. (At the Hilton in Prague Old Town, it was complimentary). The hotel is located at one end of the town. There are hotels all along the main road that looked nice and quaint. It was okay, but I wouldn't stay there again.

We did use their car service. It's a bit more than a cab but no hassle at all. It cost 350 kc each way.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Poole, United Kingdom
Top Contributor
192 reviews 192 reviews
20 hotel reviews
Reviews in 41 cities Reviews in 41 cities
78 helpful votes 78 helpful votes
4 of 5 stars Reviewed January 1, 2013

This is an amazing town and The Grand Hotel Pupp lives upto its name. The most spectacular architecture ( it looks a little like the casino in Monte Carlo) from the outside. Spectacular in every way. If you have the time and money and are going to Karlovy Vary then you must at least visit if not stay here.

Room Tip: Book ahead !!
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesquite, Texas
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
20 helpful votes 20 helpful votes
1 of 5 stars Reviewed November 12, 2012

Just came back from a 16 day drive through 9 countries. This was the worst of the hotels we stayed in. Hotel badly in need of updating and a good clean. Nothing like the hotel in the Queen Latifah movie. Caters to Russians, not American tourists. Very small rooms, dirty, and a tv from the 80's.

Room Tip: If they take you on a long walk you are being escorted to the non glamorous tourist side.
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 11, 2012

This is a wonderful hotel. Very ornate, grand and a treat to stay at. Some rooms are enormous. Its a traditional place with good staff and amenities. There is a restaurant, cafe and bar onsite. Secure parking outside. The service I received when staying there was excellent. You can also book discounted rooms at certain times of the year. Pets are allowed. Spa and Massage also available. Various function rooms. Its also where some parts of the James Bond film Casino Royale was filmed. A great hotel from days of old....

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
51 reviews 51 reviews
29 hotel reviews
Reviews in 34 cities Reviews in 34 cities
54 helpful votes 54 helpful votes
1 of 5 stars Reviewed November 6, 2012

We were nearing the end of a long trip through Europe. After seeing several films use this hotel, we thought it was for us. Excitement was high as we drove into town. Unfortunately one must remember that films can make the ugliest of things beautiful. From the moment we pulled up to the hotel, it was disastrous. The bellman asked rather incredulously if he could help us as we pulled up on our car. Then he asked if we has reservations. Then he ran inside and came back and asked for our name like we had made a huge mistake! We were led through a maze to reception after waiting for someone to assist us. Reception was lacking and rude. We got to our room which was tiny. There were stains on the floor and a dead bug on the bed. We complained. They offered to send up housekeeping. Not good enough. I frankly said if we werent shown a clean and sufficient room, we would look elsewhere (its off season and barely anyone was around). The man at the desk was more than happy to go that route! Nobody cared that we were dissatisfied. We were shown to a room that lacked a view. It was larger which I guess was supposed to satisfy us. A dump is a dump regardless of size. Bundle up- the heating is awful and there isn't central air. The staff is laughably unhelpful and offensive. After staying in the Four Seasons, I felt like I was thrown to the wolves. The room felt like a roadside motel 6 in Amarillo. I felt dirty being there. Cheap furniture. Bad smells in the room. Suspicious stains ALL over. The lobby isn't as grand as one would think. If it weren't going to be such a pain, I genuinely would have left. We did have a nice cake in the cafe however! Not great but okay. I wouldn't stay here again and I'm beyond disappointed. It's old and moldy and there was a dead bug on a bed in our room!!! I could go on and on for ages but you get the point... The Pupp and the whole of Karlovy Vary isn't American friendly either.

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed November 4, 2012

I agree with the comments in several other reviews about service, furnishings etc. But as the ex-USSR still provides so many of the visitors to this town — in complete contrast to Prague — one should not expect the Pupp to be quite like a Western luxury hotel. In some ways it is still the Grandhotel Moskva, its name in the communist period. The building, of course, is unforgettably magnificent.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grandhotel Pupp

Address: Mirove namesti 2, Karlovy Vary 360 01, Czech Republic
Phone Number:
Location: Czech Republic > Bohemia > Karlovy Vary Region > Karlovy Vary
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Casino Hotel in Karlovy Vary
#13 Spa Hotel in Karlovy Vary
#13 Romantic Hotel in Karlovy Vary
#14 Luxury Hotel in Karlovy Vary
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Grandhotel Pupp 5*
Official Description (provided by the hotel):
Located in the picturesque spa town of Karlovy Vary in the Czech Republic, the Grandhotel Pupp is one of Europe's most famous historical hotels. Talking about its history would take a while, because it dates back to 1701. In recent years the Grandhotel Pupp has hosted illustrious names from the movie world including Morgan Freeman, Gregory Peck, Sharon Stone, Robert Redford, John Malkovich, Antonio Banderas, Jude Law, John Travolta and Nikita Michalkov. Such stars have descended on the hotel especially for the Karlovy Vary International Film Festival each year at the beginning of July. As well as modern-day celebrities, the hotel has also attracted eminent historical figures from culture and the arts including German poet and philosopher Johann Wolfgang Goethe, composers Johann Sebastian Bach, Richard Wagner and Antonin Dvorak, violinist Nicolo Paganini, writer Franz Kafka and master of Art Nouveau Alfons Mucha. In two connected buildings, River Side and Park Side, the Grandhotel Pupp complex offers 228 rooms in the categories of Comfort, Superior, Superior Plus, Junior Suite, Premier Suite and Apartment. The ground floor of the hotel features restaurants, a cafe, bars, a boutique zone, a hairdressing salon and casino. Becher's Bar provides entertainment in the evening. The Grandhotel Pupp invites guests to the new Pupp Royal Spa wellness centre with pool and saunas. The complex includes a modern fitness centre as well as a private Royal Spa Suite with whirlpool, massage tables, sauna and a relaxation zone. The Pupp Royal Spa offers an extended range of treatments, from traditional procedures based on the natural bounty of Karlovy Vary and the region to modern massages and beauty treatments. Grandhotel Pupp - If you want a chance to see a star ... more   less 
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Also Known As:
Grandhotel Pupp De Luxe Hotel Karlovy Vary
Grandhotel Pupp Karlovy Vary

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