We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Super hotel in historic building, good location” 4 of 5 stars
Review of Hotel Ruze

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hotel Ruze to your Saves list
Hotel Ruze
5.0 of 5 Hotel   |   Horni 154, Cesky Krumlov 38101, Czech Republic   |  
Hotel amenities
Ranked #8 of 21 Hotels in Cesky Krumlov
Portland. Oregon
Senior Contributor
39 reviews 39 reviews
24 hotel reviews
Reviews in 26 cities Reviews in 26 cities
41 helpful votes 41 helpful votes
“Super hotel in historic building, good location”
4 of 5 stars Reviewed June 9, 2014

Spent one night at the Hotel. Had a charming room, felt like I was transported to the Middle Ages ( with a nice bathroom though, and toiletries made of Dead Sea minerals...though produced in the Czech Republic..go figure). Lovely terrace where dinner as well as breakfast is served, overlooking the Town and the River. I want to particularly mention the concierge who could not have been more helpful and friendly. We had to move to a different hotel the following morning and she actually drove with us and walked back! My mom had the handicapped room ( which they called 'invalid room' - made us laugh) with a real hospital like and wheelchair accessible bathroom. Excellent breakfast.

Stayed June 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, June 12, 2014
Dear Valuable Guest,

Thank you for taking your time and write your review regarding your stay at Hotel Ruze.

We were pleased to read that you were happy with your stay at our hotel and we highly appreciate your kind comments in regard to the services provided. All of them we value as they help us to identify our guests’ needs, expectations and requirements.

We hope that we will have the opportunity of welcoming you back in our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

216 reviews from our community

Traveler rating
    84
    64
    41
    16
    11
See reviews for
36
86
13
9
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Prague, Czech Republic
2 reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 7, 2014

Hotel looks nice. large room, clean, service nice and friendly.
Great for the families with pets.
Be careful when booking the room over internet specially if you looking for double bedroom with 2 separate rooms, there was a bit confusion with out booking, but end if the day we get what we wanted to. Definitely worth a visit.
The one minus so far, it's a coffee for breakfast, it's horrible ! They will make you nice one for extra charge ?!

Stayed June 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, June 12, 2014
Dear Valuable Guest,

Thank you for choosing Hotel Duo during your visit of Prague and for giving us a chance to learn about your experience.

We apologize that our coffee did not met you expectations. We are currently in process of choosing a new supplier of coffee and we do hope to get better feedbacks after.

Thank you again for your kind feedback and we hope that we will have the opportunity of welcoming you back to our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 2, 2014

A great hotel,superb employees, but one serious shortfall. We booked a week here anticipating a relaxing stay and while they have a wonderful terrace overlooking the park and river, they do not allow any comfortable chairs to read and chat. Only wire French thinly padded breakfast chairs. I snuck out a woven cane chair one afternoon but they immediately took it back when I got up once. Probably will not return.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, June 12, 2014
Dear Valuable Guest,

Thank you for sharing your view of your recent stay with us. We apologize for inconveniences you experienced. Our restaurant staff was informed about this issue you mentioned and we will make our terrace more comfortable for longer stay.

We look forward to your next stay in our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ostrava, Czech Republic
Contributor
19 reviews 19 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 28, 2014

Very nice staff, stylish hotel with nice and stylish suites. We were there in February for 1 night (4 couples) and we felt like we are sleeping in a medieval castle :-). Nice experience. Each couple had different suite (little bit different style), but all were very nice.
Breakfast was fine - tasty and sufficient offer, but I expected little bit more.
Hotel is situated in the old city centre, there are very nice walks around.
All of us (4 couples) can definitely recommend this hotel for stay, because it is unique and has great atmosphere.
We made few photos so you can watch it ;-).

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, June 12, 2014
Dear Valuable Guest,

We would like to express our gratitude for staying with us recently and for sharing your great experience at the Hotel Ruze here on Trip Advisor. We are happy to discover that you enjoyed your time in Cesky Krumlov and our hotel made a certain contribution to it. Thank you again for your kind feedback and we are looking forward to welcome you back in our Jan Hotels on your next visit to the Czech Republic.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, VA
Top Contributor
105 reviews 105 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
112 helpful votes 112 helpful votes
4 of 5 stars Reviewed May 26, 2014

Enjoyed my stay here. Very quirky hotel….in a funny/cheesy but enjoyable way. For example, our toilet had sort of a wooden “throne” built around the actual toilet…so you really are sitting on the throne! There were also two chairs in the room that also looked like thrones. There are also wax (?) figures in the hotel spaces that look like old Renaissance characters that you can pose and take your photo with…as well as Elizabethan looking cutouts you can also take photos of in the courtyard! Breakfast was very extensive and excellent…but there are some very large groups of tourists that stay at this hotel, so you may have to time your breakfast time to avoid crowds. Service was very good and the beds very comfy. My only complaint is they claim to have wi-fi in the rooms, but no one in our group could ever get wifi in the rooms – only in the lobby right next to the reception desk….however, this seemed to be a common occurrence in all the nice hotels we stayed in in the Czech and Austrian countryside….

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, June 12, 2014
Dear Valuable Guest,

Thank you for your comments on your recent stay with us. We appreciate your kind and positive feedback.

We checked the issue about the WI-FI and it is quite strange that it did not work. Next time please inform us immediately during your stay, so we can solve the problem immediately.

You are always welcome to stay again in our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kentucky
Senior Contributor
29 reviews 29 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed May 17, 2014 via mobile

Stayed two nights in May. Had two rooms, a single for my daughter and a suite for the two of us. We were in room 518 and it was wonderful; also, it could easily sleep four as there were two single beds as well as the queen. The view was on the river toward the castle. Staff friendly and nice, breakfast very good. More expensive than most in CK but we'll worth it if you like history and historical trappings. I highly recommend room 518
(the toilet is a throne!). Staff spoke English and German.
Also, the town itself is beautiful, almost like a movie set. Worth a side trip from Prague or Linz.

Stayed May 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, May 26, 2014
Dear Valuable Guest,

Thank you for choosing Hotel Ruze during your visit of Cesky Krumlov and for giving us a chance to learn about your experiences. With pleasure we have read your comments on our hotel and we honestly believe your experience represents a true example of so many of our satisfied guests. We are very happy to read you have enjoyed our hotel.

Thank you again for your kind feedback and we are looking forward to welcome you back on your next visit to the Czech Republic in our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nizhny Novgorod, Russia
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed April 10, 2014 via mobile

Just check out from the hotel! The most terrible experience in my life! The only plus of this hotel is the perfect location, but it's only one plus!!! But the rest is incredible! Just one example - I forgot my tooth brush and asked to bring me a dental set. The answer was, that they don't have dental sets and I should buy the brush at the reception. This is out of my understanding in a "5" star hotel. The personnel is very " friendly "- the lady at the reception says it's already 11pm and I should go to sleep and not to disturb her with my requests???!!!. A nice deal for 300 Euro Suit guest!!! I can give more same examples with not working safe box, terrible water power in the shower, etc... If you don't want to receive bad impressions in this fantastic city - forget this crazy hotel!!!

Stayed April 2014, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelRuze, Hotel Management at Hotel Ruze, responded to this review, April 23, 2014
Dear Valuable Guest,

We thank you for your feedback about your stay at the Hotel Ruze.

Our team is genuinely focused on wanting to create the best experience possible for our guests so we really appreciate it when someone takes the time to give us their feedback, as it helps us to improve our services. We are very disappointed to learn that our service staff do not behave the way we want from them. Our Hotel Management is already informed about all issues you mentioned and we are working on improvements as our aim is to meet our customers’ expectations and requirements.

Thank you for staying in our hotel and we hope to welcome you again in our Jan Hotels.

With kind regards,
Jan Hotels Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Hotel Ruze? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Ruze

Address: Horni 154, Cesky Krumlov 38101, Czech Republic
Location: Czech Republic > Bohemia > South Bohemian Region > Cesky Krumlov
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Cesky Krumlov
#5 Luxury Hotel in Cesky Krumlov
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hotel Ruze 5*
Number of rooms: 70
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Priceline, TravelClick, TripOnline SA, Agoda, Despegar.com, Travelocity, Odigeo and Tingo so you can book your Hotel Ruze reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Ruze Hotel Cesky Krumlov

Owners: What's your side of the story?

If you own or manage Hotel Ruze, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.