We arrived at noon because transportation dictated the schedule. We requested early check in and were told that housekeeping would be informed and would do what they could. three hours and fifteen minutes later our room was ready. At check in we were told there was a $25 deposit on beach towels. The towels we were issued when new could not have cosat $10 and in their well worn state they were ready to use to wash cars. Long black hairs were found in various places in the room. These hairs were longer and blacker than any possessed by me or my wife. Coffee filters supplied for the coffee maker were mr coffee style basket filters and the coffee maker took conical filters so our first pot of coffee resulted in an overflow mess. No room service was available. Take out from the restaurant was good food but a $15 hamburger came with no salt or other condiments and the walk back to the restaurant to get these items would have meant cold food. the buildings are tired and in need of a makeover and the staff needs training badly. it is a shame because the cove on which the property is located is beautiful.
- Official Description (provided by the hotel):
- Secret Harbour is a boutique all-beachfront condominium resort on the Caribbean US Virgin Island of St. Thomas. The resort is situated on the island's Southeast shore on a palm-tree shaded swimming/snorkeling beach with pristine Caribbean blue water and sugary sand offering tranquil and water sport vacations with superb amenities. The all-beachfront property features 48 uniquely furnished condominiums on the ocean that are individually owned and resort managed. Each condominium is a spacious studio, 1- or 2-bedroom beachfront suite with fully equipped kitchen and private patio/balcony. Amenities include: 2 restaurants; PADI dive center with scuba diving, excursion boats, sailing and watersport rentals; freshwater pool; tennis courts; fitness center; gift shop; ATM & spa services. The intimate resort is ideal for families, couples, watersport & diving enthusiasts, visiting executives, and those seeking a tropical destination wedding, honeymoon or event. Bonus amenities include free Wi-Fi, onsite concierge, and wedding/event coordinator. ... more less
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- Also Known As:
- Secret Harbour Beach Hotel Benner
- Hotel Secret Harbour Beach
- Secret Harbour Beach Resort St. Thomas, U.S. Virgin Islands