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“Great Couples Retreat!” 4 of 5 stars
Review of Secret Harbour Beach Resort

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Secret Harbour Beach Resort
3.0 of 5 Hotel   |   6280 Estate Nazareth | Nazareth Bay, Benner 00802, St. Thomas   |  
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St Thomas beach wedding?
Ranked #1 of 1 Hotels in Benner
Ventura, California
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
14 helpful votes 14 helpful votes
“Great Couples Retreat!”
4 of 5 stars Reviewed December 19, 2012

We were celebrating our 25 yr anniversary. We had a great time on the Virgin Islands, We were a little concerned beforehand about Secret Harbour because of some negatives reviews, but we had a very nice experience there. We stayed on the hillside condo unit (#621) and had an awesome view of Nazareth Bay and the sunset. We enjoyed snorkeling here, it is among the best on the island. Also, they have a Dive shop and went out on two boat dives. (The dive boat team were great!) The room had a full kitchen and we got some groceries and enjoyed some meals from our balcony. (Choose 'Food Center' over Marina Market for better price/selection) The resturant has servers out on the beach, getting you food (very tasty) and drink brought to your lounge chair. Very Nice. The location is great as we went to St John & BVI out of nearby Redhook ferry. Can't wait to return to the Virgin Islands and Secret Harbour.

Room Tip: "Rooms on the hill are quieter, being away from the bar & grill"
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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656 reviews from our community

Traveler rating
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122
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (156)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
houston tx
Top Contributor
56 reviews 56 reviews
13 hotel reviews
Reviews in 27 cities Reviews in 27 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed December 17, 2012

We stayed in a beachfront 1 bedroom suite. The room was spacious, clean, had a nice view. Bathroom could have used a little updating. Kitchen was fine. Pool is not oceanside, so didn't use it. The Snorkeling off the resort was probably some of the best on the island (without a boatride that is); Close to town. Resort bar and restaurant were good. Staff was enjoyable. One day we did not have room service.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saratoga Springs, New York
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed December 16, 2012

We stayed at a beachfront 1-bedroom condo in building#3 - great view, comfortable accommodations with deck view of harbour, but - and this is my fault for not complaining right away to management - the shower only delivered cool water during most of our brief stay. We were too busy having fun to go register a complaint! (and the water heater was replaced the day after I complained). Secret Harbour's grounds are lovely and well maintained, service is great, there was none of the beach chair reservation issue I've seen at other resorts, the food in the restaurant was exceptional (although a bit pricey) and the bar food is good too. The full kitchen in the beach front condo allowed us to balance this by eating some meals in. And there is good (not great) snorkeling right off the beach.
Advice:
(1) Bring or buy some bug repellant - I have extremely itchy bites all over from the no-see-ums.
(2) After pricing this resort as a package (airfare+room) I then compared buying airfare from airline and calling Secret Harbour directly for a room price - and I got a much better deal this way (saved almost $500). Maybe this was because we traveled in early December when there are fewer travelers (so better deals) but the comparison is probably worth your time.
(3) Do your own arithmetic about rental cars vs. cabs. We took cabs the few times we wanted to go to Red Hook (for shopping, for dinner, to take the ferry to BVI) because our vacation was more about chilling out at a lovely place than driving around. If we'd rented a car for the week, we would have spent +$300 instead we spent less than half that (about $130) in cab fares - IMO a better way to support the local economy.
(4) We purchased some food at the Marina Market in Red Hook - for selection/price we should probably have gone to Food Center instead.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MizManagementVI, General Manager at Secret Harbour Beach Resort, responded to this review, December 17, 2012
Sorry about the chilly water! Glad it got fixed quickly for you. Thank you for the compliments as well- we are constantly trying to improve the property and are glad its noticed!
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GRAND RAPIDS
Senior Contributor
43 reviews 43 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 16, 2012

We stayed at the Secret Harbour Beach Resort (still here, actually) the week before Christmas 2012. Our room is nice & clean, a little outdated, but very comfortable. The people are nice, and Travis (our server on the beach) is great. We highly recommend this place to others, and hopefully will visit again in February 2013.

Room Tip: Our room is an ocean overlook, so there is a short walk to the beach, but not bad. The view makes u...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shelton, Connecticut
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 14, 2012

I did see several negative reviews before booking but went ahead anyway, glad we did. Read the postive reviews as they all give an accurate picture of staying here. If you need a resort that has 4 restaurants, 6 bars, and 3 pools (along with 500+ rooms) this is not for you. However if your looking for a place where the beach is steps from your room, with chairs under palm tree shade, no crowds or blaring music, and a good bar/restaurant at the end of the beach, this is your place. The staff was always friendly and with only 60 some rooms they see you often. Soon your saying hi by name. These are owner owned condos some of which are managed for rental, so the decor varies between them. Building 3 was empty and undergoing renovation. We were in building 4 and had to walk by the crews every day. They were always polite and exchanged greetings. I never had cause to complain about noise or anything they were doing affecting my stay. Soon building 3 will be as nice as building 4 which looks like it had just been done. I would recommend going to the food center and stock up on breakfast and snack food so you can enjoy your balcony in the morning. If your from Manhattan the prices won't scare you but they are high. The snorkling is wonderful here. Even 200 yards from the beach the water was only 20' deep. But we came to dive and having Aqua Action right on property was great. We saw several turtles, an octopus and a ray along with hundreds of smaller fish all right in the harbour. My wife and I upped our certifications during several boat dives, one even at night! We stayed a week and only left the property 3 times. If you want to go to some local hang outs for live music take a short taxi ride to either Molly Molone's or Latitude 18. While Fishtails had wonderful seafood. This resort is good for couples relaxing, or familes with younger kids (no big surf only little 4" waves). I would not recommend this for teens or if you are looking for nightlife as nothing is close-by or safe to walk to. The roads are extremely narrow and even a local who worked on property was hit by a car while we were there. Take a taxi and have a safe vacation.

Room Tip: Beachfront rooms are buildings 1-4 and Oceanview are 5-7. Oceanview are up on a hill side across the...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MizManagementVI, General Manager at Secret Harbour Beach Resort, responded to this review, December 17, 2012
Thank you Zap! We are so glad y'all had a good time and look forward to having you as regulars.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 13, 2012 via mobile

It was our first trip to St Thomas and although it started out a bit bumpy (flight delayed, car rental a bust, etc) when we finally arrived at Secret Harbour Resort we were very pleased. Great service at the front desk. Great beach front room, clean, great view, a/c. The bed was a little hard, but overall a wonderful experience. Staff seemed a little standoffish at first, but if you simply smile and say "good morning or good afternoon" they seem to realize that we're not all terrible Americans. Food was ok at the Cruzan Beach Club. Drinks were good. Especially during happy hour. Megan provided great beach service to us so a special shout out to her. Sunset Grille was a bit spendy, but the Au gratin potatoes & creamed spinach were really good. My sons steak was great, mine was good. Husband had the fish and it was good. This is a nice place to relax. Nothing is close by, so be prepared for multiple taxi's or if you dare, rent a car.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Senior Contributor
26 reviews 26 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 8, 2012

My husband and I stayed here for one night and mostly had a positive experience. There is one negative and I'll cut to the chase. We went to the restaurant for breakfast and were told there were no eggs. No eggs?! The server was apologetic knowing (and saying) that it was 3/4 of their menu options. So, looking for protein, I ordered the bagels with salmon. The server came back to tell me there also was no salmon.

For a hotel that charges $300+/night and bills itself as a boutique hotel, I think they should find this unacceptable. I also think it would have been a nice touch for a manager to come and apologize and perhaps even offer to discount the meal (which they did not). So that left a sour taste in our mouth after what was a pleasant stay.

I'm guessing this doesn't happen often so it hopefully shouldn't be an issue with future guests.

Our lunch at the bar the day before was very flavorful and creative (wonton nachos with ahi tuna. Delicious!). The night before, we also ate at their restaurant and had a nice steak with a glass of wine (their wine selection is quite good).

The beach is clean and the staff all around were friendly and helpful. The room was clean and comfortable and appeared to have been recently renovated.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MizManagementVI, General Manager at Secret Harbour Beach Resort, responded to this review, December 17, 2012
Thank you so much for informing me of this issue. The restaurant is a seperately owned business and a great partner of ours. I sent your comments to their general manager and she is wonderful about responding. I only wish I had been informed of this while you were at the table- I could've run to the store! I hope that the rest of your stay was pleasurable and we look forward to welcoming you back with a full breakfast!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Secret Harbour Beach Resort

Address: 6280 Estate Nazareth | Nazareth Bay, Benner 00802, St. Thomas
Phone Number:
Location: Caribbean > U.S. Virgin Islands > St. Thomas > Benner
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Benner
Price Range (Based on Average Rates): $$$$
Hotel Class:3 star — Secret Harbour Beach Resort 3*
Number of rooms: 48
Official Description (provided by the hotel):
Secret Harbour is a boutique all-beachfront condominium resort on the Caribbean US Virgin Island of St. Thomas. The resort is situated on the island's Southeast shore on a palm-tree shaded swimming/snorkeling beach with pristine Caribbean blue water and sugary sand offering tranquil and water sport vacations with superb amenities. The all-beachfront property features 48 uniquely furnished condominiums on the ocean that are individually owned and resort managed. Each condominium is a spacious studio, 1- or 2-bedroom beachfront suite with fully equipped kitchen and private patio/balcony. Amenities include: 2 restaurants; PADI dive center with scuba diving, excursion boats, sailing and watersport rentals; freshwater pool; tennis courts; fitness center; gift shop; ATM & spa services. The intimate resort is ideal for families, couples, watersport & diving enthusiasts, visiting executives, and those seeking a tropical destination wedding, honeymoon or event. Bonus amenities include free Wi-Fi, onsite concierge, and wedding/event coordinator. ... more   less 
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Also Known As:
Secret Harbour Beach Hotel Benner
Hotel Secret Harbour Beach
Secret Harbour Beach Resort St. Thomas, U.S. Virgin Islands

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