I stopped staying at Premier Inn's a while ago as I thought their standards were seriously slipping. When Premier Inn first started to become popular, you were guaranteed a comfy bed, a warm and clean room and friendly staff. I stayed at Bearsden recently because I was very late booking and wanted to be out of the City. In the past I was happy to stay at Premier Inn because although my company would happily pay for a more expensive hotel, Premier Inn had everything I wanted. My stay at Bearsden has reinforced my opinion that Premier Inn has become very poor indeed.
I booked the day before quite late on and spoke with a very nice guy; good start. Unfortunately it ended there, the day I arrived I was greeted by a surly receptionist and given a freezing cold room that despite the new heating system, I couldn't get warm. I then I decided to have a shower and was greeted with the appalling shower head which I have enclosed as a picture with this review (it has to be seen to be believed). I decided to have a bath instead but the towels which were supplied were so thin they were almost see-through, I was also only given one set and with no means to dry them, I fail to see how Premier Inn can accommodate someone who might feel like a shower at night AND in the morning.
Bed was comfortable but when your teeth are chattering, it sort of defeats the object!
I think Premier Inn need to re-evaluate what exactly their offering is; very good hotels can be got for the same price nowadays and most companies are prepared to pay for a decent hotel for their staff and sadly for them, Premier Inn doesn't fall under decent hotel anymore.
Don't bother, accommodation is very reasonably priced in Glasgow, look elsewhere
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to review your stay at our hotel.
Report response as inappropriate
It really matters to us that our guests enjoy every aspect of their stay.
We sincerely apologise that on this occasion our hotel did not meet your expectations.
Your feedback is very much appreciated as it enables us to improve standards.
Please be assured that the issues raised will be fully investigated.
Thank you once again for your review.
Social Media Team,
Whitbread Hotels & Restaurants.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.