The Heritage is without doubt a nice hotel resort, but those seeking a true 5-star experience will be disappointed, mainly due to lack of cleanliness and attention to detail.
Starting at the beginning, check-in was a breeze and we were walked to our accommodation by the girl who checked us in. Indeed, in general all the staff were friendly, courteous and efficient. No problems there.
Our 2-bed penthouse apartment overlooking the golf course was extremely well appointed. Unfortunately, though, it wasn't very clean. The carpets were stained, as was the seatpad of a chair in the hall (we turned it over but the other side was even worse with burn marks on it so we turned it back again). There were also cobwebs on the ceilings of both bedrooms. Lack of cleanliness and attention to detail also extended to the main hotel bar (the walls were splashed with drink, the carpet was dirty, patches on the ceiling were painted in a different shade etc.).
Back to the apartment. The en-suite bedrooms were both nice but were very unequal in size, one being at least twice as big as the other (as was its bathroom). The beds themselves were very comfortable. The main living area was large and had a very nice fully-equipped kitchen, even if it did seem to be mostly for decorative effect (although everything in it worked). The apartment was also *very* warm on the first night, and the only possible source of ventilation in the smaller bedroom, a Velux window, didn't work so the unbearable heat led to a sleepless night (there was no air-conditioning). However, in fairness the concierge got it promptly sorted out the next day.
There was a lift from the apartment complex to the spa/health complex, but unfortunately it didn't work so we had to wander out into the car park area in our towelling robes and go in the front door. Luckily it wasn't raining. The staff of the complex arranged for us to use a different lift to get back to our apartment afterwards though. The pool was nice but not huge, the jacuzzi was fine, but while the steam room was effective, the sauna wasn't hot and there didn't seem to be a way to make it hotter so we didn't stay there any length of time.
The golf course looked nice (we didn't use it) and we did the 5.5km walk around it, which was grand (if a little unkempt in parts). The large lawn bowls complex was closed while we were there (a Monday and Tuesday night), as was the Italian restaurant mentioned in other reviews (the Sol Oriens). The main restaurant was booked up so we had some main courses in the bar area, which varied in quality.
All in all, we enjoyed ourselves at The Heritage but the overall attention to detail expected was lacking. Nice (but fairly typical) touches such as little boxes of chocolates being left in the rooms and the covers of the beds being folded back don't make up for lack of basic cleanliness and working facilities. Overall, a bit too much bling and not enough real depth. A shame, because the potential is there.
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- Also Known As:
- The Heritage Golf Hotel Killenard
- The Heritage Hotel
- Heritage Killenard Hotel
- Heritage Hotel County Laois
- Heritage Hotel Ireland
- The Heritage Golf And Spa Resort Ireland/Killenard