My wife and I spent a day and overnight in this hotel. First impressions of the very grand foyer heightened our expectations but alas we were to be slightly disappointed. The check in was speedy and informative and Majella talked us through the various facilities and dining options.
The bedroom was fine and the bed very comfortable but the room was cold. Yes you could put the heating fan on but it was extremely loud.
Also given its 5 Star status I would have expected a mini bar or at least complimentary bottled water.
We had lunch in the bar and it was just ok. Hard to really wrong with a club sandwich but the service was lacking. Our table remained uncleared for a long period after we had finished and we had to remind the waiter to remove the dirty cups as well. Again this area was cold despite there being a gas fire but given the size of the area this was clearly inadequate.
Our choice for dinner was the Sol rian which is the Italian restaurant offering at the entrance to the resort. We were taken by car as it is quite a walk on a cold winter night. The staff here were absolutely excellent both in terms of manners and efficiency. They were however let down by the food offering. Maybe it was that we chose badly but our pasta dishes were poor. So much so that we could only attempt to eat a little. The waiter was very quick to recognise this and immediately offered an alternative. We decided no to bother and he removed both min courses from the bill. The manager was very apologetic and said that the next time e came he would cook or us personally . Now that's probably not going to happen but it was a nice gesture.
Breakfast the following morning was just ok but def not a 5 Star standard. The fruit and cold meats section was fine but those awful silver domes where you have to juggle with a plate while attempting to open the lid are impossible. We both opted for a 'fresh from he kitchen' option. What arrived was cold poached eggs on soggy toast. At 17euros per person this wasn't cheap although it was part of our room rate.
In summary this hotel facility looks very grand but the attention to detail is sadly lacking for a supposed 5 Star facility.
- Also Known As:
- The Heritage Golf Hotel
- The Heritage Golf Hotel Killenard
- The Heritage Hotel
- Heritage Killenard Hotel
- Heritage Killenard
- Heritage Hotel County Laois
- Heritage Hotel Ireland
- The Heritage Golf And Spa Resort Ireland/Killenard
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