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“A little bit disappointed” 4 of 5 stars
Review of The Heritage Golf and Spa Resort

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The Heritage Golf and Spa Resort
5.0 of 5 Hotel   |   Killenard, Ireland   |  
Hotel amenities
Ranked #1 of 1 hotels in Killenard
Cork
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“A little bit disappointed”
4 of 5 stars Reviewed July 2, 2013

We stayed here recently for a 3 night break, first impressions were very good & check in staff were very pleasant. The room was clean and comfortable. Some of the breakfast staff were more pleasant than others. Choice from the kitchen breakfast menu was very limited but the buffet was great. Our meal in the Arlington was a bit disappointing with the main courses but starters & desserts were lovely. The bar food was only okay for the prices they charge. Overall we had a lovely time but the food could have been better. I would still recommend this hotel.

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 3, 2013
Dear Hipstermartin,

Thank you for taking the time to post a review from your recent stay at The Heritage Golf & Spa Resort.

I was disappointed to see you did not enjoy your main course in The Arlington Restaurant but delighted to see you enjoyed the complete resort experience.

Thank you for your kind recommendation and we hope to welcome you back to The Heritage in the not too distant future.

Kind Regards
Dougie Benson
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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902 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • German first
  • Any
English first
Texas
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 1, 2013

We stayed at five different hotels during our stay in Ireland and this was by far the best. The rooms were very comfortable and a decent size. The grounds were very nice. We found it very difficult to find the hotel; but in fairness we had a hard time finding everything in Ireland without GPS. There is a computer with Internet that was free and in a very public location. This was a great place to stay and I would recommend it.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 3, 2013
Dear aksmjh,

Thank you for your lovely review from your recent stay on our resort.

We hope you had a great tour of Ireland after your departure and had an uneventful return trip home.

If you holiday in Ireland again we hope to welcome you to stay another time.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derry, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 30, 2013

have just returned from a 3 night break at this hotel this week. drove over 4 hours to get there. well worth the trip. easy to get to. overall, this is an amazing hotel, well worth the ratings...this hotel does itself proud.. the staff and surroundings are fantastic. plenty to do. the best for us was the choice of eating places.
the great....the room and the view from our room. 429..WOW...well worth paying that little extra for an upgrade to a superior room. everything in the room was superb. I ordered flowers for my wife and they were exceptional along with the welcome dessert...fantastic...this should be on the dessert menu seriously. breakfast in bed is well worth that little extra..could not fault it one bit.
music box option on the tv was a great idea.
the good...prices were very reasonable for this standard of hotel.
great hairdryer in room.
service in bar and golf club was very good.
room and hotel were always spotless
we had dinner one evening in restaurant-extremely nice. .
club house one evening...excellent..the thai curry was exceptional.
the not so good....patio itself had cracked tile and green algie on the glass, patio set and glass panels...but the view from here outweighed this.
our meal in the Italian was ok, not great...mussels were lovely, main course was what let it down. the cannelloni was overpowering and the salad(when it was eventually thrown down on the table, as we were finishing our meal without even an apology) was soaked in olive oil. the servers were not that interested in us, apart from lukas, who did offer to take this off the bill when we did complain about it.
spa times could be extended perhaps.
turndown service at 6 and 7pm on two evenings? strange time to offer this. we were just getting ourselves ready to go out for the evening when this was being offered. Unfortunately we declined the offer as it was far to early...it wasn't even dusk. it would have been nice to have this done for you while you were in one of the restaurants or bars...
felt a little robbed having discovered that the walk around the golf course is an enclosed walk..yes there are great views of the course but not all the way round. only did it once, that's how disappointed we were. we entered via the security gate and the very first part was right beside a path the golfers use. we were on one side while two golfers were on their side...felt like second class citizens.
the most disappointed part for me was the pool...this was most definitely not 5 star...not even 4 star. sorry...I used this once only and when I did there were two local swimmers doing power lengths. they took up the whole pool! the Jacuzzi was lovely.
special mention to maria dunne at reception, she gave us probably the nicest welcome we have ever had in a hotel. made us feel really welcome and special. also shaun in the bar. the management team here should be very proud. I found we got the better deal by using the website rather than calling the hotel. we will absolutely be back for another visit.

Room Tip: ask for a room overlooking the golf course on the 4th floor and if you can upgrade. it is well worth...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 3, 2013
Dear stephentwells,

Thank you for taking the time to write such a comprehensive review of your stay at The Heritage Golf & Spa Resort.

I was delighted to see you enjoyed your superior room and many other aspects of the resort. My apologies for the balcony patio not being given sufficient attention. I will also pass on your feedback to our Housekeeping Manager and also to our Sol Orien's manager regarding food and service.

The main reason we do not allow non golfers to walk the course is simply for safety purposes. However we did try to integrate our 5km walk with our championship course and par 3 course to maximize the views of both.

I shall pass on your complements to both Maria and Shane and we hope to see you for a return visit in the not too distant future.

Kind Regards
Dougie Benson
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed June 29, 2013 via mobile

Was at a wedding on 28th june, I found the staff to be very friendly and helpful dont normally leave reveiws but was very impressed with the hotel and staff.the rooms were very clean and the food was great, would definitely make a return visit well done to staff and management pity you dont get the same service in other hotels

  • Stayed June 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 2, 2013
Dear shaneconn1,

Thank you for taking the time to review your stay at The Heritage Golf & Spa Resort.

I was delighted to see you enjoyed the wedding you attended and will pass on your complements to both staff and management.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benton, Kentucky
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed June 28, 2013

We stayed here for two nights and it was a very nice place, Bigger than I expected it to be it's almost like a community here! Our room was very nice, Big comfortable bed, nice bathroom. The only problem I saw was there was a party of some sort going on in the ballroom and it went on all night I could hear them at 5am still partying, they had lingered outside I guess to smoke and they were singing very loudly and our room was just above this area. Walked to the pub across the street called The Thatch and it was a cool place, had good pizza. Also visited the Pub inside the Heritage it also was a good atmosphere. All & all it was a good place in a good location to see the pretty countryside.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 2, 2013
Dear stephanie p,

Thank you for taking the time to review your recent stay at The Heritage Golf & Spa Resort.

I was delighted to see you enjoyed your stay and I apologize for the noise disturbance during the night from the function that was in progress.

We hope the remainder of your Irish tour was successful and we look forward to your return visit should you ever return to Ireland.

Kind Regards
Dougie Benson
Guest Relations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laois
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed June 28, 2013

This hotel is a true gem and what makes it is the wonderful Staff. You will not find friendlier, more accommodation staff in any hotel. The hotel is magnificent, fabulous grounds and a wonderful spa which my wife enjoyed thoroughly. The food is exceptional. The rooms are clean and spacious and extremely comfortable.. Wonderful location and a must to put in your business, holiday diary.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 2, 2013
Dear Enda F,

Thank you for taking the time to post a lovely review from your stay at The Heritage Golf & Spa Resort.

I was delighted to see both you and your wife thoroughly enjoyed your stay and got to use many of our amenities.

We hope you come and see again in the not too distant future for another stay.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Des Plaines, Illinois
1 review
5 of 5 stars Reviewed June 27, 2013

Beautiful establishment with a warm and wonderful staff. Everything was delightful. Only spent one night as a part of a tour package. Best hotel of the four we stayed at.

Spa was lovely. Wish we would have had more time to enjoy it.

Room Tip: If you are a spa user check the hours so that you can enjoy the wonderful facilities. Limited hours...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas B, Guest Relations Manager at The Heritage Golf and Spa Resort, responded to this review, July 2, 2013
Dear ccasey2020,

Thank you for your short but kind review of your recent stay with us at The Heritage Golf & Spa Resort.

We hope you enjoyed the remainder of your Irish tour and hope you come and visit us again.

Kind Regards
Dougie Benson
Guest Relations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Heritage Golf and Spa Resort

Address: Killenard, Ireland
Location: Ireland > Province of Leinster > County Laois > Killenard
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Killenard
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Heritage Golf and Spa Resort 5*
Reservation Options:
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Also Known As:
The Heritage Golf Hotel Killenard
The Heritage Hotel
Heritage Killenard Hotel
Heritage Hotel County Laois
Heritage Hotel Ireland
The Heritage Golf And Spa Resort Ireland/Killenard

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