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“Poor food & Poor Service” 1 of 5 stars
Review of Holiday Resort Lombok

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Holiday Resort Lombok
3.5 of 5 Hotel   |   Jl. Raya Mangsit, Mangsit, Senggigi, Lombok 83355, Indonesia   |  
Hotel amenities
Ranked #5 of 5 Hotels in Mangsit
Jakarta, Indonesia
Top Contributor
120 reviews 120 reviews
92 hotel reviews
Reviews in 43 cities Reviews in 43 cities
166 helpful votes 166 helpful votes
“Poor food & Poor Service”
1 of 5 stars Reviewed September 27, 2013 via mobile

Location is Nice , beach front , big pool , though many green spots , needs serious cleaning ! Rooms are OK for the price you pay , not particular WOW, size and comfort good enough ! Wat bothered me the most here and what will not make me come back to this "resort" is the poor service !
Example : I was at the pool , and asked a waiter friendly for a towel with him lookin angry telling me to go the towel counter and get it myself which obviously I'm not going to do since I'm all wet ! Crazy ! Another thing ... At the breakfast there are about 8 people looking around , doing nothing apart from staring at you and make you feel bad , when asking to being you a tea or omelette it's seems all sell service ... So why is there 8 people working ? Half of them looking angry... Only 1 helpful staff member was simiati !
Food is very bad , nothing high end , very basic and poor ( western standard ) . After 10 minutes i went to get my tea , then a minute after came back to my table , and there were 2 people sitting at my table ... This only shows how inconpetent the staff are , lacking instinct ... 8 people seeing nothing and doing nothing !I would strongly suggest to put the PITA bread off the menu ... It's the worst pita combination I have ever ever had in my life , still feel sick about It ( took only 1 bite ) ofcourse I had to pay for it .....
Gotta change the attitude , people are becoming more critic there are too many options In the neighborhood !

  • Stayed September 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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318 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Perth, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 4, 2013

first time visiting lombok and this resort, rooms were well equipped and maintained ,visited other hotels but found this well spread and felt a sense of tranquility.
the ocean is that close you could not get closer unless you were in it.
pool area is amazing as are the staff, could not fault this resort,also reasonably priced maybe only fault that my stay of 9 days was not long enough,try it you wont be disappointed. i will definately return.

Room Tip: rooms facing the ocean and ground floors
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  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Contributor
18 reviews 18 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed September 1, 2013

We stayed for 1 night in the garden chalet and the room itself is good - spacious with a square balcony to dry your wet stuff and big semi-outdoor restroom. Furniture is a bit old but everything still works.

Plus points: Very big pool and service is prompt (for Indonesia standards). Grounds are huge and pleasant to stroll within or on the beach - just expect beach hawkers to attempt a sale.

Minus points: There's some construction work going on and our room was next to a half-completed chalet. Initially we were not too bothered but then there was still some banging away late at night. The dinner buffet is not fantastic, and it didn't help that their in-house band would approach tables asking for song requests. They aren't terrible at what they do but it doesn't feel great when you know they're just looking for a tip. Sure enough, they're gone to the next unfortunate table once a tip is produced.

  • Stayed July 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alice springs
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 27, 2013 via mobile

This Accommodation is lovely. They had a little mishap here, the restaurant burnt down, but the management and staff were able to offer the same service in a different location. No interruption to the holiday at all. The pool is amazing and very big, the resort sits right on the beach with access via some stairs. They have a turtle rescue program here which was very impressive. A kids play ground, baby sitting service. The rooms are clean nice and big and quiet, just a lovely place to stay

Stayed August 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 19, 2013

family holiday to Lombok was made so much better by the great time we had at the holiday resort. The grounds were amazing, the pool was clean and the staff were always friendly. The two room family unit works well having two kid and the menu at the pool side restaurant suited them perfectly, as well as for the adults.

Room Tip: With the family units, as they are across the road the walk to the pool can be annoying if out the b...
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  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed August 13, 2013

We loved the range of facilities that were available. From the clean private beach, luxurious pool, games, turtle hatchery, pony stable and dive center. The price range is super friendly for Mangsit Beach area which is filled with super-luxurious beach villas. The main hotel building are well-kept despite the age of the hotel.

The 2 bedroom apartment was spacious and fully equipped with high speed internet connection however it was not as clean as it could be and some amenities like shower heads and keys need improvements.

Room Tip: Bear in mind that the 2 bedroom apartment units are not located in the main building area. If travel...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tokyo, Japan
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 11, 2013

I stayed here for 10 days and had a really great time. The staff were very friendly and helpful. The swimming pool is nice and clean. Only a 5-minute taxi ride to Senggigi. It would be perfect if the food was more reasonable in the hotel restaurants or there were some other restaurants within a walking distance from the hotel. A quiet, nice hotel to have a very relaxing vacation by the swimming pool and the beach.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Holiday Resort Lombok

Address: Jl. Raya Mangsit, Mangsit, Senggigi, Lombok 83355, Indonesia
Location: Indonesia > West Nusa Tenggara > Lombok > Senggigi > Mangsit
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Mangsit
#5 Spa Hotel in Mangsit
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Holiday Resort Lombok 3.5*
Number of rooms: 189
Official Description (provided by the hotel):
The Holiday Resort Lombok is a tranquil resort nestled between lush tropical mountains and pristine beaches.Accommodations include garden chalets, ocean view rooms, beach bungalows and family apartment. All Rooms décor throughout the resort reflects the local crafts of Lombok combined with a warm and inviting residential feel.All room feature king or twin beds, color television & satellite reception, IDD phone, hair dyer, mini bar, tea/ coffee maker facilities and shower – bathtub.The swimming pool, surrounded by landscaped gardens, the spa, gourmet restaurant and comfortable bar ensure an unforgettable holiday experience ... more   less 
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Also Known As:
Holiday Resort Lombok Hotel Lombok
Holiday Hotel Lombok
Lombok Holiday Hotel
Holiday Resort Lombok Mangsit

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