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“Groupon gone wrong” 1 of 5 stars
Review of Rodrigues Winery

Rodrigues Winery
Trans Canada Highway, Route 81, Whitbourne, Newfoundland and Labrador, Canada
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Ranked #1 of 3 Attractions in Whitbourne
Type: Wineries, Food & Drink
Attraction details
St. John's, Canada
Top Contributor
88 reviews 88 reviews
48 attraction reviews
Reviews in 30 cities Reviews in 30 cities
57 helpful votes 57 helpful votes
“Groupon gone wrong”
1 of 5 stars Reviewed August 23, 2013

I've been holding back on this review as I contacted the Winery to deal with the Groupon I bought for a winery tour for two. Since they have not decided to write back for whatever reason I'd like to take this opportunity with everyone my families experience.

The e-mail:

"On my families recent experience to your winery I was not impressed. Being from away we plan our vacations with a budget. This year we purchased several groupons to help with cost allowing us to do more for our buck.

Myself I have moved here within the last three years and am an avid supported of Rodrigues wines. I will even go so far as bring several bottles home via plane to New Brunswick for family members. When I seen the groupon tour for an exceptional price I bought it right away without hesitation so my family could indulge in something we so often enjoy together but in a cost saving fashion.

Yesterday, July 30th, we went to the winery to find out we had missed the last tour by an hour. The staff was apologetic and told us we would have to come back another day. However, I knew prior to the trip I had read the business hours as 8:30am-6pm from July 2nd-labour day and brought this to the attention of the workers. I could not remember where this had been read and the worked pointed out the business hours are listed on the Rodrigues Winery website as 9am-4:30pm.

Upon looking into my browsing history I found that the times I had read was actually posted in the Groupon. After brining this to the attention of the employee he was to honour the times I read. It was at this point while I was happy the time I read was being honored I am not happy with how it was dealt.

The mood of the staff changed quickly. The gentleman who originally was so kind to great me was no longer so pleased. With the guidance of fellow female employee who suggested calling someone else who had done nothing all day and probably just sat at home having a drink could come in to help. That the employee at the winery knees were bothering him. This was not dealt with in proper fashion as this should had never been spoken around me a tourist. After not being able to get ahold of the employee trying to be reached by phone the employees whose knees were hurting was going to provide the tour. At this point he seemed very unfriendly and no longer pleasant. Even if the tour would have taken place at this moment I do not think it would have been enjoyable solely base on his current mood. Unfortunately the door to the winery was locked and the tour could not happen. Again, I am thankful the workers were willing to honour the hours posted but am not impressed with how it was dealt with and the mannerism of this gentleman. I fully understand that after a longs day of work the last thing you want to deal with is another bunch of tourist. With that being said I'd also like to point out tourist pay your bills by coming to the winery and taking tours that despite the long day you've had and the fact you're tired fake it by putting a smile on your face and behaving with pleasantry.

I have learnt from this experience that should not depend solely on the Groupon information but should also read the current website or call to make sure business hours are correct. However, due to being on vacation/tourist I assume the information provided on the Groupon to be valid.

Overall, I had my money returned via groupon since the winery should had been open according to those hours. However, my family and I are disappointed to not have had the tour, samples, bottle of wine to take home for the Groupons rate which expires today, July 31st, without the opportunity to return that way until the weekend. For as I stated we are enjoyers of your product and this comes to be a great disappointment. Furthermore wasted 2 hours of our time traveling which could had been spent whale watching, The Rooms, etc, as well as gas wasted for nothing.

Hope next year the correct hours are posted everywhere!"

While I am happy the tour guide was willing to honour the time I have read it disappoints the winery could not take the time to write me back. I also find it very discouraging to return to the winery of the staff once their mood changed.

I think this was a very unfortunate experience and do not feel as if others going for a regular tour will be misfortunate. Yet only will take partial blame as being on vacation I assumed that the times I see listed in one place, such as the Groupon, to be true and thus not have to also verify it with a website or phone call. I know now a days internet assess is rarely an issue but when on vacation I do not feel as if technology should be glued to me.

Best of lucks to others at their winery tour just be wary as to the hours of operation listed on the website and do not cross the staff!

Visited July 2013
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9 reviews from our community

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Date | Rating
  • English first
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English first
St. John's, Canada
Senior Reviewer
10 reviews 10 reviews
7 attraction reviews
Reviews in 5 cities Reviews in 5 cities
29 helpful votes 29 helpful votes
“Interesting tour”
4 of 5 stars Reviewed July 27, 2013 via mobile

Visited the winery on July 25th for a tour and wine tasting. The staff are very knowledgable about the process and the area. We were able to sample the wine, brandy and vodka. I would recommend either the black current or raspberry wines. It made for a nice day trip.

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
264 reviews 264 reviews
79 attraction reviews
Reviews in 51 cities Reviews in 51 cities
173 helpful votes 173 helpful votes
“Don't bother”
1 of 5 stars Reviewed July 16, 2013

After reading other people's reviews below I am wondering if we are talking about the same place?? We stopped by here on the way back from the Cape of St. Mary's and I must say that it was not good- no tour for us- I guess it was almost closing time? If you have ever been to a winery before, this doesn't even compare. I also thought the wines were awful...I don't think I have ever said that before about wine!

There is no need to come all the way out here specifically for this.

Visited July 2013
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newfoundland
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
27 helpful votes 27 helpful votes
“Great Place to visit”
5 of 5 stars Reviewed June 11, 2013

Took my S.W.E.L.L. group out for a tour of the winery and we all had a great time. The winery is housed in a registered heritage structure of a cottage hospital which is quite evident as you enter the bulding.The tour was fantastic, learned a lot about berry wines and the berries they use. Our hosts were quite knowledgeable and very down to earth and friendly. Thier products are quite tasty and very enjoyable. So whether you are visiting Newfoundland or living here, it's definately a place to go.

Visited June 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Top Contributor
50 reviews 50 reviews
21 attraction reviews
Reviews in 31 cities Reviews in 31 cities
48 helpful votes 48 helpful votes
“Wine, Brandy AND History”
5 of 5 stars Reviewed July 5, 2012

Back home in Newfoundland last week, my mom and I spontaneously took the turn off the highway and drove to Rodrigues Winery. It became an unexpected highlight of our trip. While the wines can't compete with California, they were interesting and the brandy and liqueurs were definitely yummy.

Curtis did an amazing job describing the characteristics of the wine and appropriate food pairings. He was able to share stories, not only about the wine, but about the history of the cottage and the Newfoundland medical and court system back in the day.

My advice - visit!

Visited June 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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