We stayed in Hierapolis Thermal on the 15th of May as part of our visit to Turkey. When we arrived the hotel from the outside looked just about OK. However, when we went to check in the reception staff was completely unprepared, insufficient and lacking basic manners and knowledge of how to cope with a group of 72pax -all elderly people with ages ranging from 70-82. We didn't know the hotel but booked through a Turkish Travel Agency, namely NILUFER TOURS in Kusadasi. They recommend it as one of the very good hotels in Pamukkale. The nightmare started as we entered the rooms. We found out that most of the rooms allocated to our group were in the basement. The state of these rooms was nothing like a 4*star hotel. The carpets were threadbare, the bathrooms were in a state of deterioration with cracked tiles and some missing tiles, all furniture were covered with a thick layer of dust, the A/C was not working, the TV in most rooms was not working, when we tried to have a shower the plexi glass partition fell on our heads; and the worst of all there were big cockroaches everywhere. The showerhead was covered in green moss; apparently legionella is something they ignore. In fact, this hotel is lacking basic health and safety standards; the corridors around the pool were insufficiently lit, no life rings around the pool, the corridors leading to the rooms again poorly lit, no fire exit signs anywhere, only a few fire extinguishers present and those expired. When we went to reception to complain about the rooms they just laughed at us and turned their back ignoring us. After spending 2 1/2 hours in reception quarreling with the manager and the receptionists we managed to persuade them that these rooms were not suitable for people to sleep in and at last they gave us rooms on the ground and first floor -not that these were a lot better but at least they didn't have cockroaches.
The so called buffet dinner was a joke. Only four hot dishes to choose from a stinky fish, fried potatoes and onions, rice, and chicken that I dared not taste. I would call the buffet dinner a salad bar because there was a wide variety of salads and desserts. However, I believe these are supplementary to the main course which I am afraid was not existent.
To conclude with if you asked me this hotel should be closed by TURSAB or whoever has the authority to do so. It is the worst, and I really mean the WORST hotel I have ever stayed in.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.