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“Enjoyable Summer family getaway” 4 of 5 stars
Review of Mount Washington Alpine Resort

Mount Washington Alpine Resort
1 Strathcona Parkway, Mount Washington, British Columbia V9J 1L0, Canada
(250) 338-1386
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Type: Ski/ Snowboard Areas, Sports
Activities: Skiing
Attraction details
Victoria, BC
Senior Contributor
45 reviews 45 reviews
24 attraction reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“Enjoyable Summer family getaway”
4 of 5 stars Reviewed August 28, 2011

Mount Washington is 18km West of Courtenay, BC on Vancouver Island. There are lots of activities during all of the Seasons. For the Summer there is hiking and mountain biking amoung other activities. In the winter there is world-class snow sports. Privately owned condominium's are rented out. We stayed in a 2-bedroom, 2-bathroom lock-off suite with a fully equipped kitchen with balcony. The room was very spacious and comfortable. There is very secure underground parking available.

Room Tip: I suggest looking at the website: http://www.mountwashington.ca/
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90 reviews from our community

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English first
Torquay, England
Top Contributor
88 reviews 88 reviews
26 attraction reviews
Reviews in 35 cities Reviews in 35 cities
118 helpful votes 118 helpful votes
“Bring your own skis”
3 of 5 stars Reviewed July 24, 2011

Went March 2010 with wife as part of 3 weeks in BC - did whistler bit of vancouver then 2 weeks on vanc island - went to mt washington while spending a couple of days in courtenay area - lovely beautifu ski resort with great snow - and for a small resort a good range of lifts plus on & off piste - I would have given this more stars had the range of hire skis been better - but alas - next time I go to BC will have to drag my own skis along or miss out Mt Washington - to put it into perspective even the smaller resorts in France Italy Austira or even Andorra have a better range to hire for the day - but ending on a positive still worth a visit for the scenery

Visited March 2011
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Senior Contributor
23 reviews 23 reviews
11 attraction reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
“Bring ear plugs if you expect to sleep in Deer or Bear Lodge”
3 of 5 stars Reviewed February 25, 2011

This was our third time to the Resort in a few years, and now we are fed up. An otherwise wonderful snowshoeing experience was marred by the fact that there are bulldozers, front-end loaders, graders and other noisy machinery pushing snow to and fro right in front of our windows, in the parking lots for both Lodges. Naturally, the snow needs to be cleared for user parking, but for those of us trying to relax in our rooms, it was like being outside an industrial site, 24/7. On a couple of nights during our four-night stay, they were working all night, complete with those stupid back-up beepers that drove us nuts.

We have never tried taking rooms on the slope side of the Lodges, but we are told that there is noise on that side too, with machines to clear the ski runs--aside from having no view.

The snowshoeing Trails down from the Raven Lodge are wonderful, and would be improved with "You are Here" signs throughout the area, since the maps you get from the Lodge are often not much help. They tell us they can't post signs because the trails change with each heavy snowfall, but they could still post some on the main ski roads in that area.

Trail recommendations: Ponds, Lake Approach, Paradise Meadows. You can do without Look Out (non-descript, and obliterated in one section) and Rossiter's Rise, which goes almost to the Valley floor.

We will take advice elsewhere on this site, and next time we go to Mt. Washington, we will stay at a private condo, down far enough on the hill to be shielded from Industrial Light and Magic by the Lodges!

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Canada
Top Contributor
126 reviews 126 reviews
48 attraction reviews
Reviews in 69 cities Reviews in 69 cities
119 helpful votes 119 helpful votes
“Christmas at Mount Washington”
5 of 5 stars Reviewed December 30, 2010

First of all. We aren't avid skiers. So we are basing this review strictly on the beautiful landscape, the atmosphere, the interraction we had with employees of the ski hill and just how we felt being there from a tourist point of view. We were able to be there through the week of Christmas 2010, at a time when as we understand, the most snow in the universe fell right there at Mount Washington. If you are driving up the mountain in the winter, you will want to make sure you have confidence in your vehicle, good tires, and carry chains. We can't give a review on the location we stayed at, as it is not a rental unit, but there are lots of choices on the mountain and a range of prices depending on your preferences and budget. There are both Resort owned accomodations and individually owned units which can be rented. We brought a lot of provisions and were well stocked for food and beverages, and if you come for an extended stay in the winter we recommend you do this, as though the general store located on the mountain provides convenience items and the town of Courtenay is about 30 km away, who wants to make a drive when you don't have to? At the mountain, you can ski of course, both downhill and cross country. But you can also rent snow shoes, go tubing, hike, take a guided tour on a snow mobile, have a drink or dine out at the Raven or Alpine lodge, or do a little shopping at one of the gift shops. We also were able to view the torchlight parade and the firework display on Boxing Day, and it is obvious that the resort put a lot of effort into this event, as it was spectacular. All the employees we spoke with were pleasant and helpful. The one blight on the experience would have to be parking. The website does not do a great job explaining parking options and stress was created for our travel companions as our unit had only one parking spot and we observed this same stress in many other visitors. There are several day parking options, but we could not find a lot that allowed overnight parking, and can not see anything noted on the website to talk about this, and as this resort is a combination of resort owned and privately owned accommodation, I think this is important for the overall travel and tourist experience, and probably for the permanent residents who I'm sure feel aggravated at tourists who park where they feel the shouldn't. There are signs everywhere threatening visitors will be towed, but no information telling you where you can park, and as many units can accomodate 6 to 8 or more guests this has to be an ongoing concern, especially when heavy snows eliminate side road parking options. I am sure most would happily pay for overnight parking as I would for piece of mind.

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Vancouver, Canada
1 review
9 helpful votes 9 helpful votes
“Good skiing - terrible customer service”
1 of 5 stars Reviewed December 3, 2010

Our family of four stayed for a 5-Day Ski Week at Bear Lodge last February. While the location is great for a quiet family get-away in a down-to-earth resort and the skiing is fantastic we would not recommend spending your money there due to the state of customer service.

I can’t recall having ever experienced such a disregard for the paying customer, unresponsiveness from staff and utter lack of hospitality management skills anywhere we have traveled. And that would include former Soviet Union states.

Our stay started with the news that due to a leak in the main water pipe there would be no running water until further notice.

Since the leak started the previous day I was wondering why we were not contacted prior to making the trip out in order to inform us and offer us alternatives like canceling or rebooking our ski vacation. Isn’t that what contact informations are there for?

Anyway, since we spent the better half of the day driving to get there we decided to stay. We are rather laid back and understand that these kind of things can happen and are beyond direct control. Knowing the unpredictability of such a situation in regards to as when a leak might be fixed in very taxing circumstances (like a 15 feet snow cover) we decided to go with the flow and put our trust into the staff to make the best of this situation.

Boy, were we ever wrong.

During the five nights of our stay we had no running water at all. One water cooler for the whole lodge and two port-a-potties outside in the freezing cold were our alternatives. Though we are no strangers to “roughing it out” it was a bit of a deviation from the advertised ‘luxury accommodation” we booked and payed for.

But even that wouldn’t have fazed us if it wasn’t for the total customer relation disaster.
The only way to obtain information updates on the water situation was by actively approaching the front desk, and even then the response could vary a lot depending on who you talked to if you were lucky enough to find somebody.

Apart from a “Boil Water Advisory” leaflet (what water though one might ask) slipped under the door on the third day of our stay there was never a single attempt of communicating directly with us by staff or management.

To add insult to injury, even at check-out time we were not offered any apology or compensation for the inconveniences experienced. A sloppy comment from the receptionist that at least the snow made up for it were the only consoling words that we received.

Looking at older reviews one has to admit that it seems that there is at least a consistency with the customer service approach at this resort. Only problem is that it is the wrong one and not a very sustainable one.

Of course management stayed on its time-proven course of ignoring pesky customers when we followed up with a letter. It took us only two more reminder e-mails to finally garner a reply:
“ I am terribly sorry this happened during your visit, and even more sorry that you feel we handled it in such a poor manor. You were on a 5 day ski week which is already incredibly discounted, so there isn't too much I can do to further compensate you monetarily.  How about a couple of lift passes the next time you're up?”

Well, I don’t think so since we won’t go back.

If the old adage of “you get what you pay for” is true this unforgettable holiday should have been free of charge.

Fortunately British Columbia has to offer a wealth of beautiful ski resorts that are more interested in their customers.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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