We had breakfast here at about 7am. We are Jamie fans - love the Bath restaurant and actually use Jamie recipes - so were delighted to discover an opportunity for good food at Gatwick.
First impressions were mixed - liked the look of the place but there was no greeter and we wandered about until we could attract the attention of the staff despite the fact that there were few customers. Hated the music which was so distorted that it was almost only a heavy bass beat and which, at 7am, when radio 4 is all you need, was headache inducing.
We ordered the full monty and the half monty, a fresh oj, two teas and two side orders of toast. In the world of DocandKate breakfast includes all these but here they are charged separately. We also discovered too late that you have to order marmalade or jam separately to accompany your toast but getting the attention of staff was hard so we gave up on this.
Service was odd - we got the tea first, served in little oriental looking tea pots which looked as if they'd keep the tea hot but didn't. Then a long time later the breakfast arrived, then a long time after that the oj and the toast arrived.
Quality: cold tea labelled breakfast tea that tasted vaguely of Earl Grey: oj fresh but served in a large glass full of ice: lots of average tasting butter with toast very doughy and thick which had experienced only a passing acquaintance with the toaster and was wrapped in a tea towel so it could achieve a leathery texture: excellent sausages and black pudding: Doc liked the bacon but Kate thought it overcooked: poached and fried eggs lovely. All is served in the pan in which, presumably, it was cooked - which is nicely rustic but rather greasy though that could be salvaged if the toast came at the same time.
We always look at what othe people ordered and two groups near by had the bacon butties: the amount of bread left on their plates suggests that the bacon to bread ratio needs changing.
The staff appeared to have no idea what they were doing which is so different from our experience of the restaurant in Bath where friendly staff seemed to be enjoying themselves and the service ran smoothly. They need training, Jamie, or perhaps your recruitment people are letting you down.
Will we try again? Doc says "No": Kate says "Not soon".
If you own or manage Jamie Oliver's Italian, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.