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“Noisiest hotel I have ever stayed at.” 1 of 5 stars
Review of The Beach House Hotel

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The Beach House Hotel
3.0 of 5 Hotel   |   4851 Ave Isla Verde, Isla Verde, Carolina 00979, Puerto Rico   |  
Hotel amenities
Ranked #14 of 14 Hotels in Isla Verde
Middleton, Wisconsin, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“Noisiest hotel I have ever stayed at.”
1 of 5 stars Reviewed April 2, 2013

We thought it would be smart to spend one night in San Juan prior to catching our plane back to the states. We reserved three rooms at the Beach House. When we arrived they initially told us they had no reservations for us. Eventually, they found the reservation, but maybe that was the bad news. This was not spring break but the bars are open 24 hours/7days a week. I am not exaggerating when I say that the music at the beach club kept us up until 6 a.m. We had a room that was further away from the bar, but one of our traveling companions had a room right behind the bar. I cannot imagine what that was like. The rooms are old, had cock roaches and the bed was uncomfortable. There is no way I would have spent a second night here and wouldn't think about going back. Its got a great location on the beach with some nice viewing areas. That was the only positive aspect of this place.

Room Tip: The third room that was booked was on the upper level away from the bar and the noise was not quite...
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  • Stayed March 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, April 8, 2013
Andrew L, Thank you for reviewing The Beach House Hotel.

We are sorry the noise level from the bar was somewhat high the night you stayed here. In the near future we will be replacing doors and working on the sound proofing of the rooms.

We have an exterminator who comes and fumigates all areas of the hotel on a monthly basis. If cockroach was in your room, that was an exceptional situation that is unfortunate and we will ask the exterminator for stronger doses.
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228 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • French first
  • Russian first
  • Spanish first
  • Any
English first
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 22, 2013

If you want an inexpensive place on the Isla Verde beach, this is the place for you. My husband and I stayed there on March 18 and paid $175.45 which included taxes. Parking is on-site and only $10.50/day. The price included complimentary breakfast, two rum drinks and free beach towels, umbrellas, lounges. We were also impressed with the high-end towels and shampoo/lotion products. The rooms are definitely the cheap motel variety but they did have high-end air conditioners which were very quiet and the beds were comfortable. If you want more upscale accommodations with sound-proof rooms on the beach you will have to pay much more. I checked with the Marriott Courtyard for the same date and they quoted me $310/day without taxes. Didn't even bother to check the huge resorts (El San Juan, Ritz, Intercontinental) as their prices are always way beyond our budget.

Room Tip: Ask for a room away from the bar/restaurant area. However, we stayed in a corner room (#12) right a...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, April 8, 2013
CherChar thanks for your Review!!! We are glad you had great time on your stay and enjoyed what we offer and the value price we are compared to the big chain hotels.

May you return soon to our beach!
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New York City, New York
1 review
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 3, 2013

This is a really awful and loud, loud place. Our intention was to have a restful and relaxing beach vacation, therefore we decided to stay in this residential part of the beach, trying to avoid the commercial area of those noisy establishments near the big hotels...What a mistake we made!

This hotel (motel) is the worst ever when it comes to noise and quality of life for tourists. They blasted loud music past 3:00 am, with a lot patrons laughing and speaking very loudly. The Hotel and the management have no respect and regards for the fact they are NOT located in a commercial zone, and are NOT allowed by Puerto Rican zoning laws to make such noise after 11:00 pm, including weekends. As tourists, we purposefully selected this area because we knew of the designated tourists zoning laws in Isla Verde.

During the day the hotel extended outdoors all over the public beach area, taking over the space to put up a playground with water slides, volleyball nets and beach umbrellas, as if the public area ONLY belonged to them. There was no place for us to escape and sit quietly to read our books or just to enjoy the sounds of the waves. Soon after putting all their equipment out (by 11:00 am) they opened their bar and began to play loudly their "boom, boom, boom" base music, playing it until late at night. This was by far an abuse and disrespect to the tourists like us who wanted to enjoy a restful day at the beach. During the weekend stay we had at most five hours free of loud music.

The only good thing this hotel has is the beautiful public beach in front of them, but they themselves are ruining it, by trying to create a low class night "hot spot" that attracts many undesirable elements who make noise during the night; and by taking over the beach during the day as if it was their own playground.

Not a place to stay!

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, April 8, 2013
Rodz N, thank you for reviewing our property.

Regarding your comment of our business not abiding to zoning laws, if the hotel was not within in commercial zone it would have all the permits to operate and neither would not be all the dozens of restaurants and bars that are located one next to the other across the street, including the Howard Johnson Hotel.

Every other Wednesday, Disney Cruises, come into port in San Juan and we are one of the optional tours for the ship guest of a day at the beach. It takes place from 10:00 am until 2:00 PM. we offer amenities to those special quests that are put up and taken down the same day, such as the water slides, the volleyball nets and the few other games.

We have small beach bar and restaurant that in no way would anyone who is on vacation and having fun consider "low class night spot" like you claim, our clientele is mostly local, so perhaps if that is your perception of our professional class and families that come here to enjoy the beach and our facilities. They make up the average customer at our bar and restaurant. By the way many of the neighbors have had parties and even corporate events in our property.
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1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 2, 2013 via mobile

I also prepaid my room when I checked in. But when I booked for two nights, the website and confirmation said 355. But when I got there, the hidden fees and "taxes" brought my price up to 456. When I got to my room, it was more like a cheap motel. No view, no refrigerator, cheap lighting and a bathroom window that lead to the hallway covered by a draped towel. The reservation said free breakfast, but after I ate the waiter said that applied to the continental that had finished two hours earlier. They charged me $90 for a bottle of champagne on the beach but had a sign at the bar saying the bottle was 75. The room was noisy from the party outside, but that didnt really bother me as much. At dinner my wine glass had lipstick from someone else. The ceviche wasn't cured enough. The servers, while polite, were extremely slow. They gave me two free drink tickets when I checked in. So when I checked out we sat to have a virgin pina colada. At that time the bartender said that the ticket could only be used with a rum and coke containing Don Q and charged me $12 for the drinks. The beach is pretty and the beach furniture was nice but for the money this was a terrible rip off. Next time I will spend an extra 100 and stay at La Concha or anywhere else for that matter.

Stayed March 2013, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, April 5, 2013
Keydean P, Thanks for reviewing our hotel. Regarding the taxes and fees, all hotels have taxes and fees, we are not the exception. The continental breakfast is served from 8:30 to 10:30 that information is information that is given each guest upon arrival. If come to the restaurant to eat after that time is not part of that complimentary service. The set up for the continental breakfast at a different area than the restaurant itself it is a self yourself set up.

The bottle of Veuve Clicquot at $75.00 is subjet to a 7% Tax and generally the service fee is 15%, if you do the math for that you will see that you were not charged the wrong amount. The complimentary Don Q, basic rum drinks are a gift of rums of Puerto Rico. If you do not want rum and order a Virgin Piña Colada, you are not consuming the complimentary drink, the virgin Piña Colada price is $ 6.50.

Thank you very much for your review.
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Rockledge, Florida
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
1 of 5 stars Reviewed February 15, 2013 via mobile

I booked this hotel through Expedia. Paid $230. for one night. Thought it was a good idea to spend the night before our cruise. When I booked it seemed to have fair reviews. I looked at the reviews again and saw the horrible reviews. Well, it was pre paid so I couldn't cancel. I called the hotel sharing my concerns. The staff was great. Upon our arrival I was shocked by the condition of the room. Then the parties went on until 3:00 am. Not the best sleep.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, February 27, 2013
egotz2fly Thanks for your review. We are sorry for the fact the noise at the bar kept you from up. On the weekends we are local hot spot and the local crowd enjoy themselves until a little late.

This year part of the plans for the hotel are to re-do all windows and doors to keep the noise levels at a lower rate.
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Isla Verde, Puerto Rico
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed February 10, 2013

This is an AWFUL place. If you are coming to this hotel for rest and relaxation, forget about it! They have no respect for guests. The place is a combination hotel/bar which caters to loud crowds until 2:00 in the morning. The techno music blasts and people scream continuously, mainly drunk. Not a classy or fun place at all. The food is pretty bad and the hygiene questionable. A waste of your money and your time. There are better choices nearby, but this is an AWFUL place.

  • Stayed February 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, February 27, 2013
Iris R, thanks for your review. We are very sorry your stay with us was not up to your expectations. We are a local nightlife hot spot and are quite popular for private activities as well. Our restaurant meets all the standards of health and quality in the industry.
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West Portsmouth, Ohio
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 4, 2013

The view, property, and weather was beautiful!! The hotel was small and quaint. I was initially shocked at the size of our room, but we spent so little time there it was not an issue. It was clean and comfortable. The staff was very aware of the happinings around the property and of our wants. The location enabled us to walk or taxi easily. The beach was the best!!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management T, Manager at The Beach House Hotel, responded to this review, February 27, 2013
Cindy M, Thanks for your review! We are glad you enjoyed yourself during your visit. We are a great value choice in the area. We home you and visit again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Beach House Hotel

Address: 4851 Ave Isla Verde, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#9 On the Beach Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Beach House Hotel 3*
Number of rooms: 17
Official Description (provided by the hotel):
The Beach House is Puerto Rico's beach front sanctuary of relaxation in the middle of the world's most exciting cities. Located in Isla Verde Avenue only five minutes away from the International Airport and fifteen minutes away from the Historic Old San Juan. A small boutique hotel nestled amid the top hotels on the island - it now has a fresh new face and has become the must-be-seen gathering place for San Juan's social set. Fabulous outdoor French cafe restaurant (Cafe la Plage) and personalized Beach Club service. ... more   less 
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Also Known As:
Beach Hotel Carolina
The Beach Hotel
Beach House Hotel Puerto Rico
The Beach House Hotel Puerto Rico/Isla Verde

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