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“spend the extra money” 1 of 5 stars
Review of Coqui Inn

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Coqui Inn
1.5 of 5 Lodge   |   36 Calle Mar del Norte, Villamar, Isla Verde, Carolina 00979, Puerto Rico   |  
Hotel amenities
Orlando, Florida, United States
1 review
1 helpful vote 1 helpful vote
“spend the extra money”
1 of 5 stars Reviewed 1 week ago

My fiance and I are American expats living in the caribbean. We are both in the hotel industry and it is rare that we get time off to spend together. At the last minute we decided to go on a weekend getaway to Puerto Rico to relax and have some fun.

We found the Coqui Inn online and decided to book at the last minute because the rates were affordable and we liked the fact that it was close to the beach and laid back nightlife activities.

When we arrived we realized that we had made a huge mistake. To be honest we are the last ones to complain as we know what it is like to be on the other side of the service industry.

Our taxi dropped us off at the makeshift lobby as the other was under construction. At check in we were given 2 worn out bath towels and had to pay about $.25 each for shampoo, body wash, mouthwash etc. After getting our keys we had to walk about a block in the dark to the actual rooms.

Our room was very dated and the mattress very hard. There was dirt and hair all over the bathroom and it looked like the room had not been cleaned properly in awhile. I went to charge my phone only to discover that the outlets were not working. I then had to unplug the wall air conditioner in order to plug in my charger. There was no room phone and the hotels cable and internet was not working and there was no hot water.

We left to go for dinner and drinks. When we returned at about 3 am we still had no hot water and the cable and internet were still not working. We then we back to the front desk and asked to move rooms. Lets just say that the grass is not always greener on the other side.

We walked into our new room to discover that the bad had not been made, the comforter drenched due to the leaky fridge, and a dirty diaper in the trash! Talk about disgusting. At this point we were tired and did not want to go through the hassle of moving our things again.

Although the hotel was not busy it was very loud in the evening as there were children throwing tantrums in the room next door.

We were aware that check out was at noon on our last day but we were a bit slow moving as we had not slept well. We were shocked when someone banged on our door promptly at noon informing us that we needed to check out. I felt that this was extremely unprofessional and left an even more sour taste in our mouths as a last impression.

Our advice is to spend a little extra money and stay somewhere more comfortable. We will definitely not be back.

  • Stayed November 2014, traveled as a couple
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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252 reviews from our community

Traveler rating
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Rating summary
  • Location
    3 of 5 stars
  • Sleep Quality
    2 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    2.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
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English first
south bend
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 5, 2014

My wife and I recently stayed at coqui inn and if you don't mind staying in a small PUERTO RICAN hotel with out 5 star ratings this place is perfect. Pool party Fridays were a little much but its a island that loves to party. So if your looking for a 5 star the Intercontinental hotel is blocks away.

Room Tip: Room 223 by the pool is excellent
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
la
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed April 5, 2014

I travel a lot and am in San Juan all the time. Don't stay here. A park bench downtown would be preferable. They charge for everything. It's dirty, crime ridden and downright scary. Don't stay here!!! When booked I thought old world charm. I got just old and dirty.

Stayed April 2014, traveled as a couple
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 31, 2014

We were booked to stay for 4 nites but as soon as we got in the room, we knew we did NOT want to stay. We entered the room by stepping down two steps so it felt have a basement. The bathroom was dirty with tile falling off the wall, the bed was rock hard, the air conditioner was the old in-the-wall type and very loud. Perhaps the worst was we could not lock the room from the inside! We ended up having to stay one night and had only those small, skinny chains to be safe!

Beyond all this, the woman at the front desk was the most rude and arrogant person I have ever met in my travels! We knew we would be charged for two nights even though we only stayed one because we were not staying the full time we booked. However, this woman decided half way through our discussion to change it to three nights or a penalty of paying for 2 extra nights. When I pointed to the paper (she called it a contract) I signed when we arrived, I reminded her there should only be 1 night penalty. I asked for a copy of the "contract" I signed, she said "No, this is the property of the Inn" - which is illegal for a real contract. So I asked for at least the blank form so I would know what it said and she gave the same response. Better check with your lawyer, lady.

We couldn't have left that place soon enough. Buyer, Beware! Don't believe the pictures. If there was a zero rating, I would have marked that one.

Room Tip: Do not stay here!
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  • Stayed March 2014, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lakeland, Florida
1 review
1 of 5 stars Reviewed March 11, 2014

Beds were ok but there was no water pressure and bathroom had old soap stains probably because the cleaning crew can't clean correctly with no water pressure. When the bare essentials can't be met you should not run a place like this. Less important was the missing remote control for the TV which they did not have a spare for but I booked this place for sleeping and showering but was only able to do 1 out of 2 with the extremely low water pressure. Would not book again!!!.

Room Tip: Booking a stall at the airport bathroom is better.
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  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oshkosh, Wisconsin
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed March 9, 2014

This place is the arm pit of the Caribbean! Most disgusting hotel we have ever experienced. Unsecured grounds....unless you count barb-wire as a security feature. Rooms are extremely old, paint is falling off the ceiling, disgusting bathrooms...OMG! The owners should be ashamed of themselves! If you like loud motorcycle drag racing outside your room around midnight, losing power in the night, renting the only hairdryer available to all guests - with a proper ID, hookers being let in the back gate, watching 12-year old kids drinking & smoking pool-side, staying in what appears to be a glorified gym locker including the stink from both property & staff, and lastly, kids running around slamming those same locker room type doors until 4AM - this is the place for you!! Staffers could care less if you stayed or not. They were very put out when we asked them to check us into our hotel. Apparently sitting on their behinds smoking at the entrance to the hotel was more important. By the way, the entrance to this lovely pile of crap is down the block & around the corner. Do yourselves a favor & stay at the hotels on the beach! We checked them out & guess what folks...those hotels are only $20.00 more per night. This place needs new owners, responsible management, a maintenance crew, housekeeping crew, and a health inspector...! Ok, ok, maybe all they need is a wrecking ball with a purpose! How can this place even be allowed to invite guests-it should be condemned. Please keep reading the reviews of this dump & do not stay here. We made that mistake for you by staying here before leaving on our cruise this week. Yup we just got back & this place was not a good start to our vacation. Thank goodness for the perks like fresh water, clean sheets & electricity the cruise ship was able to provide!

Room Tip: Most helpful tip I can seriously offer other travelers is to go someplace else!
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  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado, United States
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed February 28, 2014

Coqui was a little difficult to get in and out of with it's position near the highway. My husband and I stayed here for two nights. One of the beds in our room obviously had a broken box spring and the other bed did not appear to have clean sheets on it from the previous guest. The room had a refrigerator, however it seemed to be broken. The air-conditioner worked well and our room only shared one wall with another guest room which was not occupied, so we had a quiet experience. Overall, I would not say this is a good value, however, I would not say that San Juan in general is a good value. I find the prices in this part of Puerto Rico to be outlandish and absurd. Coqui ended up being easier to get to than our next place, but I think the lack of signs and disorganized nature of the driving in general contributed the most to that. I won't be staying at Coqui again, but I won't be staying in the San Juan area again either. There are other, more rural parts of the island that have beautiful beaches and amazing values for hotel stays.

Room Tip: Stay outside San Juan. If you must stay in or near San Juan, plan to spend loads of cash to just hav...
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  • Stayed February 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Coqui Inn

Address: 36 Calle Mar del Norte, Villamar, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Specialty Lodging in Isla Verde
Price Range (Based on Average Rates): $
Hotel Class:1.5 star — Coqui Inn 1.5*
Number of rooms: 75
Official Description (provided by the hotel):
The Coqui-Inn is a great choice for budget travelers in the exciting Isla Verde resort area of San Juan, Puerto Rico. Just a few minutes by taxi from San Juan's airport and a short ride to the cruise ship piers, Coqui Inn is right across from Isla Verde Avenue which has resort hotels, restaurants, boutiques, 24-hour convenience stores, nightlife, casinos and Isla Verde's world-famous beach. Everything you need is just a few blocks away. ... more   less 
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Also Known As:
Coqui Hotel Carolina
Coqui Hotel San Juan
Green Isle Inn
Coqui San Juan
Coqui Inn Puerto Rico/Isla Verde

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