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“Nice Location and Hotel” 4 of 5 stars
Review of Courtyard by Marriott Isla Verde Beach Resort

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Courtyard by Marriott Isla Verde Beach Resort
3.5 of 5 Resort   |   7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico   |  
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My Puerto Rico Experience
Ranked #5 of 14 Hotels in Isla Verde
Ardsley on Hudson, NY
Level Contributor
228 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Nice Location and Hotel”
4 of 5 stars Reviewed May 12, 2013

Especially surprising for a Courtyard (Marriott brand which is usually middle tier) right on beach easy drive from airport, nice pool and restaurants on site. Being near airport you do get sounds of planes but windows are sound dampening (not sound proof) but the trade off being right on the beach is worth it but be aware of that in case it is't for you!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,774 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (486)
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Archbald
1 review
5 of 5 stars Reviewed May 11, 2013

This was the best vacation that we ever had and we have been married for 27 years (going on 28 - on June 8th) and we have been making memories for all of those years. The resort was wonderful, the staff was kind and attentive, We mean extraordinary! We recommend that you stay here if you want to be treated like you are family, we will stay here again and bring our friends.

We will always hold in our memories the beautiful views and sounds of the ocean you can hear and see it from your room. We will never forget how kind and how well we were treated by everyone at Courtyard by Marriott Isla Verde Beach Resort.

We really, really enjoyed hammocking near the beach -- and we also had fun when we faked falling off of our bar stools in the pool. The beach chairs and umbrellas were great.

Thank you Jose, Henry, Francesca, Eric, Ricardo and everyone that worked so hard -- you touched our hearts.

Louise and John Blake

Room Tip: Ocean View, ask the staff...our recommendations, and I think we have this right, would be 327, 427...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Orlando, Florida
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed May 11, 2013

From the moment we arrived until the moment we departed everything was EXCELLENT. The valet service, Adrian that checked us in was quick and very courteous. Room was very clean, A/C worked great and the view was priceless. We walked out to the beach and with in 3 minutes we had a table, 2 chairs and an umbrella all set up right in front of the beach. Breakfast at Salsa was plentiful and very well presented.An AWESOME EXPERIENCE!!!

Room Tip: Higher floors are better!!
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  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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sailing
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed May 11, 2013

We booked our stay at the Courtyard Marriot as a post cruise stay. We arrived around 8:15 and they apologized for not having our room ready. I had hoped to have a king room with ocean/pool view but was notified after booking that those rooms were all booked. I emailed the manager of the hotel and explained the situation. He said he would take care of it and boy did he. They were going to going to upgrade us to an ocean front king room and wanted us to wait in the public areas of the hotel. They gave us a pager which would go off when they had our room ready. The pager also gave us 15% off in any of the restaurants, so we went to have breakfast.

As we finished the assistant manager came to us and wanted to know if we would consider a two queen bed ocean front Jr Suite instead of the king regular ocean front room. Seemed like a no brainer to me. It was a beautiful corner room with fridge, microwave and cabinets. The bathroom was huge and very clean. The beds were some of the most comfortable ever. We took a quick nap and were down to the pool by noon.

The Courtyard Marriot more than met our expectations. It was a beautiful hotel with very friendly service and beautiful grounds. We spent 2 ½ days here after our cruise and never felt the need to go anywhere else. The restaurants were very good and not too pricey. The beach and pool bar service was very good.

We had lunch at the Papaya Grill both days. This restaurant is on the back side of the swim up bar and food is served in the seating area as well as the pool and beach areas.

Early in the evening we sat outside and browsed the Sirena Restaurant menu to get an idea of what to order for dinner later on. I just loved the light up menus. The service here was great.

We did not have to check out until 12:00 which us a full morning to enjoy the beach and have one more breakfast before leaving. The Courtyard by Marriott Isla Verde is a wonderful place and I highly recommend staying there anytime you can.

Room Tip: If you have a special request just ask. They really do make an effort to make your stay enjoyable.
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Rochester, Minnesota
1 review
4 of 5 stars Reviewed May 11, 2013

Very nice location right on the beach. Central location to travel to San Juan and the rain forest. The beach was great for kids (9 and 12) to boogie board, splash around and collect shells. Several pools for the evening or when the ocean is rough.
A special thank you to Sally in the Serena outdoor lounge. She was extremely friendly and helpful, and makes a killer Pina Colada. I would make a point to look for her, and also Sterling in the Picante Lounge.

Room Tip: Choose an upper level room. We stayed on the top floor and the ocean view was awesome. I read that...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Illinois
Level Contributor
24 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed May 9, 2013

The room was clean, the bed was very comfortable plenty of cold air conditioning and hot water. The only issues with the room was air conditioning was a little noisey. I don't get to concerned with carpet and furniture that shows some wear or age as long as long as its clean. so for me those items were good. We ate at two of the hotel restaurants and they were both very good. But the outdoor restaurant by the pool had a menu that I liked better. We tried two of the appitizers, Cuban sandwich spring rolls...Excellent and crab stuffed peppers...also excellant! The grouper with grilled shrimp was delicious as was the chocolate cake for dessert. If you eat outside don't forget to go to the front desk and ask for the off bug spray, its complimentary and you will need it! Our waitress was very good, she recommended the appitizers. We also ate at the indoor restaurant salsas. It was another great meal. The specials listed on the board was in spanish, but our waitress brought over another waitress that explained it to us in english and in detail. I had the lechon (grilled pork) and liked it very much. I didn't use the pool or beach amenities this time, it was raining most of the times I could have. But no problem for me....a rainy day at the beach bar is way better than a rainy, thunderstorm, tornado, or snowy day in the spring in Illinois!
If I travel back to Puerto Rico I would stay in this hotel again.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed May 8, 2013

We stayed here for our honeymoon. Clean, quiet, relaxing time. Beach view was awesome. The gnats do bite so bring bug repellent. Even though we had a good time, some things could always use improvement - they charge for bungee boards and water floats. The food at the hotel is a lil pricey, however, there are many eateries within walking distance. The hotel could use more activities for the guests (water aerobics, board games - other than casino gambling). We did venture out to other hotels for their free nightly entertainment. El San Juan next to ESJ towers is beautiful, had great entertainment during the week and Jimmy's bbq on the 10 floor (great view) was very good. Don Jose restaurant had awful pork chops. They were fried too hard so be sure to specify if you do venture there. We also partook of the rainforest tour. It was very nice, but I've seen better. Overall, we enjoyed our stay and would recommend PR if you've never been.

Room Tip: Ocean front rooms have awesome views.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Isla Verde Beach Resort

Address: 7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#4 Business Hotel in Isla Verde
#5 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Courtyard by Marriott Isla Verde Beach Resort 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect location for business or pleasure. The first hotel in San Juan to offer FREE Internet & wireless services it makes business a breeze! For families, babysitting & play services, game room & the beautiful pool & beach make any holiday perfect. ... more   less 
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Also Known As:
Courtyard By Marriott Isla Verde Beach Hotel Isla Verde
Courtyard Isla Verde Beach Resort
Courtyard Carolina
Marriott Carolina
Carolina Courtyard
Carolina Marriott
Courtyard By Marriott Isla Verde Beach Resort Puerto Rico

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