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All 14 Isla Verde hotels

Courtyard by Marriott Isla Verde Beach Resort: Traveler Reviews

3.5 of 5
7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico
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Courtyard by Marriott Isla Verde Beach Resort
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Ranked #4 of 14 hotels in Isla Verde
Most recent review
4 of 5 stars Reviewed November 23, 2012
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999 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
1 review
“Great Beach”
4 of 5 stars Reviewed November 23, 2012

This is a very good hotel with friendly and helpful staff and typical Marriot quality. Wonderful walks on the beach. The restaurant choices are limited, particularly on Sun and Mon eve. There is an excellent ocean front restaurant choice with outdoor seating right on the beach.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Dh1347 about Courtyard by Marriott Isla Verde Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, OH
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
22 helpful votes 22 helpful votes
“Great Beach Location - Excellent Service”
5 of 5 stars Reviewed November 23, 2012

Stayed at this hotel on business from Oct 22nd thru 28th. This hotel is very close to the San Juan airport and right on the Isla Verde beach. Room 1001 had views of both the airport (from one window) and beach/ocean from the balcony. The only issues I had with the views were windows were dirty on outside and the building directly next door to the hotel was some what dodgy looking (this is not the hotels fault). For really great views, ask for a east facing (pool side) room.

I eat breakfast & dinner at the hotel every day. Breakfast consisted of the buffet in the Salsa restaurant. For dinner, Salsa's menu is somewhat limited but what I had was very good.
Room service was very good as well. You can eat breakfast right outside on the beach if you like, this was wonderful. Upon returning to my room from work late one evening, found the hotel had placed a plate of fruit, cheese & crackers along with a full bottle of wine in my room. Very Nice touch! All my follow co-workers stayed at another hotel further in San Juan. Upon hearing about what the hotel placed in my room the next day, they all wanted to move over to my hotel since all their hotel gave them at night was a cookie. Nor were they on the beach.


All the hotel staff were very friendly & polite and remembered me each day. The doormen greeted me by name each evening when I returned back to the hotel from work. On Thursday, Friday & Saturday evening the hotel bar was very hopping and the lobby was packed with people salsa dancing. This was one festive hotel. There is also a small casino with slot machines & table games in the hotel. Would definitely stay at this hotel again when in San Juan.

Room Tip: Ask for a room facing the pool area (east) for the best views.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask EB190 about Courtyard by Marriott Isla Verde Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
1 review
1 helpful vote 1 helpful vote
“Friendly staff, great value”
4 of 5 stars Reviewed November 23, 2012

I'll start off by saying this: big chain beach hotels are not my thing. I'm not usually impressed by amenities or into touristy resort locations. I'd much rather get off the beaten track or spend my time in a smaller type of accommodation, if available. That being said, for what it is, the Courtyard by Marriott Isla Verde Beach Resort exceeded expectations. We were looking for a quick-and-easy beach vacation prior to the holidays. The staff was extremely friendly and helpful from the get go. We arrived on a very early flight (5 AM arrival) on Saturday morning and assumed we'd have to check our bags and go to the beach/find a breakfast spot and kill time before checking-in. To our pleasant surprise, we were accommodated with a (very) early check-in and were able to catch some rest before the beach. The rooms are very nice and clean, albeit no frills. In-room wireless internet is provided at no extra charge. The balconies look out on a beautiful beach with aquamarine-colored water and palm groves. The beach is beautiful and the attendants are courteous and helpful. It gets busy but is not overly-packed as the stretch of beach seems to be a little less popular than down by the Ritz-Carlton (which is a good thing). The hotel provides chairs, beach towels and umbrellas. Any type of drink you want can be purchased at the beach/pool bar. The one negative is that you can hear airplanes on the runway (which is just across from the front of the building). It isn't awful and usually is drowned-out by the sound of waves but certainly something to be aware of if you're looking for a more natural and pristine beach environment (chances are if you're looking at Isla Verde-Condado-San Juan, that isn't what you're looking for). The food at the both hotel restaurants is very good and there is a casino (if you're into that kind of thing). It's a bit of a distance to the other hotels and casinos in Isla Verde so plan on a 15-minute walk or a short cab ride/drive if you want to eat off-campus.

In sum, the property exceeded my expectations and the friendliness of the staff overcame any negatives I had with the property. We had a nice, relaxing time and didn't break the bank- which is easy to do at some of the other name brand hotels in the area. I would recommend the Isla Verde Courtyard to anyone interested in staying at a beach hotel in the San Juan metro area.

Room Tip: Ocean-side of the building is best (obviously). Try and get there if you can.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask btshields about Courtyard by Marriott Isla Verde Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Worth, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A Five Star Hotel”
5 of 5 stars Reviewed November 21, 2012

From the time we pulled up and Juan took our luggage, to Michelle at the front desk and John and Christina at the Beach bar everything was perfect. We met Sterling and Angel, both food and beverage managers and they made sure we had anything we needed. The consierge arranged for our rainforest tour and it was amazing! The beachside massages for my wife and I the night before our departure completed a wonderful first visit to Puerto Rico. I compare every service event to how Disney takes care of its guests. The staff at this hotel deliver that type of experience!!! We will be back.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Lee R about Courtyard by Marriott Isla Verde Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Beauty is in the eye of the beholder”
2 of 5 stars Reviewed November 20, 2012

Paradise?
I don't think so, 3 flights 36 hours to get there, it rained "alot" The beach was rough, The ocean shark infested. The food poor. The beer expensive The surrounding streets dangerous. All in all over rated and over priced.
We saw gang members with Guns 500 meters from our hotel,
The hotel was nothing like it looked in tje brochure.
When we had The window open The noise from The airport horendous, when closed muggy. Unfortunatley The last flight leaves ca 2am. The first takes off 06.00 so not much sleep.
10 dollars for à light beer. No entertainment apart from gambling.
The only good thing about The trip was that i married My beautiful wife

  • Stayed January 2012
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Rockingrodders about Courtyard by Marriott Isla Verde Beach Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review
November 28, 2012
Hello Rockingrodders, beauty is in the eye of many satisfied guests. I truly respect your observations and perceptions about our hotel, beach and Puerto Rico but I respectfully disagree with you. Although once in a while the ocean can get rough due to weather conditions, I assure you that there are no shark infested beaches in our beautiful Island and this is the first time we are informed about gang members with guns walking around Isla Verde.

When you get a chance please contact me at 787-388-3043 or send me an e-mail at jpadin@sjcourtyard.com, I would like to know more about your stay and perhaps get a better understanding. Thank you for celebrating your wedding at our resort and for giving us the opportunity to serve you, Congratulations!

Saludos,

José C. Padín
General Manager
jpadin@sjcourtyard.com
787-388-3043
@Your Service
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Courtyard by Marriott Isla Verde Beach Resort

Also Known As:
Courtyard By Marriott Isla Verde Beach Hotel
Courtyard By Marriott Isla Verde Beach Hotel Isla Verde
Courtyard Isla Verde Beach Resort
Courtyard Carolina
Marriott Carolina
Carolina Courtyard
Carolina Marriott
Courtyard By Marriott Isla Verde Beach Resort Puerto Rico
Address: 7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Free High-Speed Internet Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Casino Hotels in Isla Verde
#3 Business Hotels in Isla Verde
#3 Family Hotels in Isla Verde
#3 On the Beach Hotels in Isla Verde
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect location for business or pleasure. The first hotel in San Juan to offer FREE Internet & wireless services it makes business a breeze! For families, babysitting & play services, game room & the beautiful pool & beach make any holiday perfect. ... more   less 
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