Our experience at the Hotel was Great. The facility was very clean & the people were very nice & attentive. Especially Yaomara at breakfast she was always with a smile and went out of her way to make us feel comfortable and at home. She made our day. The overall stay was great for our first time visit. We would highly recommend it.

I thoroughly enjoyed my stay at the Courtyard Isla Verde; everything went smoothly from check-in to check-out, including excellent service from all employees, quiet beachfront room, breakfast at the beachfront café, Wednesday night manager’s reception, and the client friendly culture led and modeled by General Manager Jose Padin. I was expecting a typical Courtyard, but in fact it is more like a Marriott Vacation Club Resort.

I had read a lot of reviews on Trip Advisor (TA) before selecting this hotel. For full disclosure, I have been a Marriott Rewards member for more than 20 years, and have rarely been disappointed with my stays at Marriott’s around the world. For this trip I was considering several lodging options other than Marriott, mainly because of the variety of comments on TA. In the end, I made the right decision.

Some details: First the room: there were several comments about rooms; suffice it to say, I read those and made my request based upon the majority opinion. The bathroom does need updating (which is planned for next year), but still it was clean, roomy, and met my needs for a bathroom. Everything else about the room could have been a Courtyard anywhere in the world.

Client Friendly staff: I immediately had the sense that this was a priority for GM Padin; every staff member I encountered had a smile for me. Wednesday night’s reception (drinks and appetizers on the house from 5:30-7:00) was the highlight of my stay; I met several staff members and learned about their current roles with Marriott as well as things to do and see in Puerto Rico. I also met several interesting guests who I hope will visit me in my hometown.

Location Near the Airport: There were many comments about noise – there were a couple of planes during the day and I heard nothing at night (there were 2 glass patio doors (in effect, double paned). Proximity is an advantage for arriving and departing by air.

To do and see: Again, based on the reviews I read on TA, I planned my itinerary accordingly. My taxi into Old San Juan took about 15 minutes and I visited the Forts, the Cruise Terminal area, Museum of Art, had coffee at Caficultura, lunch at El Jabarito, and walked back along the beach (2 hours) to the hotel. I ate at both the Salsa Restaurant and walked about 10 minutes to the Metropol. They were both very good and reasonably priced. For more of a choice, take a taxi 20 minutes into Old San Juan and then return to the Courtyard and sit on the beach and listen to the waves. Thanks to all of the staff, and especially GM Jose Padin, for making my stay so pleasant and memorable.

Having had to alter travel plans due to inclement weather, my flight was unable to land on St. Thomas as scheduled and was sent to San Juan. Not having a hotel reservation on the island, I opened my laptap and booked with a familiar innkeeper, Marriott. I found a gem. From the moment I registered, I was showered with hospitality, found my room to be clean and a notch above standard amenities, and the selection of eateries was diversified. I chose to dine outside, sipping a spirit and eating delicious "tapas" while listening to the waves pounding the shoreline and island music piped throughout. The ambiance couldn't have been better. The bartender was like an umbrella for a single travelor, as she went above and beyond in making me feel welcomed and safe guiding me as I made my eatery selections. When I woke up, I was treated to a breathtaking view from my balcony., sipping this time island coffee. When checking out, I told the desk clerk how I was an exhausted travelor upon arriving and was leaving rested with a spring to my step. She suggested I write a review and the rest is history.

Hotel was OK, but nothing special. Staff was efficient but not overly friendly. The business center was small. Room was a little shabby & bathroom had not been completely cleaned prior to arrival (a few rose petals behind the door). Beach & pool nice. Reasonable value for the money.