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“OK, but could use some upgrades” 3 of 5 stars
Review of Courtyard by Marriott Isla Verde Beach Resort

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Courtyard by Marriott Isla Verde Beach Resort
3.5 of 5 Resort   |   7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico   |  
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Hotel amenities
Ranked #5 of 14 Hotels in Isla Verde
Flyover Country, United States
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“OK, but could use some upgrades”
3 of 5 stars Reviewed November 5, 2012

Hotel was OK, but nothing special. Staff was efficient but not overly friendly. The business center was small. Room was a little shabby & bathroom had not been completely cleaned prior to arrival (a few rose petals behind the door). Beach & pool nice. Reasonable value for the money.

Room Tip: Avoid rooms on airport side, as the noise from takeoffs and landings can be loud.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,541 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (397)
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English first
Brooklyn, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012 via mobile

I went fire my birthday with five friends. The staff went above and beyond to help. Very friendly, all of my guest had an amazing time. I was also happy that my room was steps from the beach. I will go again.

  • Stayed May 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 4, 2012

Prior to booking my stay, read many reviews. It lived up to the many positive attributes noticed by others....great service....easy access to beach....clean rooms....casino in lobby....swim-up bar....nice beach front restaurant! Ours was a quick getaway, but really glad we chose to stay at this property.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 3, 2012 via mobile

Loved our stay there! Extremely friendly staff! Great restaurants! Hardly left the hotel! Beautiful area! Live salsa music! sirena restaurant was great fine dining with great service. Will recommend to my friends and family and hope to stay there again soon!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wyckoff, New Jersey
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed November 3, 2012

I stayed at the courtyard Marriott from October 23 - 30, 2012, we were unable to get out due to the destruction of Hurricane Sandy, the Marriott would not honor the rate when we tried to extend our stay, we explained that we were due to fly out to JFK and all flights were cancelled due to the hurricane, they were willing to let us keep our rooms only for a higher rate. When we arrived at the hotel one of the pools were empty, we did not leave we were upset but we chose to stay, they took off two days of resort fees, which is 17% of our bill, we were thankful and gave them our business instead of going to another hotel, how do they thank us they try to get more money from us when we were stranded. Hotels like this do not deserve our business, they should know I go to Puerto Rico three times a year and now I will never give them any of my business. I spent money at the restaurants, the casino and the pool bar, and what is my thanks - pay more and you can stay here. So the end result was I found another hotel so they lost two rooms for 130.00 plus resort fees of 17% for two rooms, you tell me who the loser is now.

  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Padin, General Manager at Courtyard by Marriott Isla Verde Beach Resort, responded to this review, November 5, 2012
Thank you for taking the time to review our resort. We regret you feel you have not been given the customer service you expected from us. It is our sincere intentions to exceed the expectations of every guest.

Please accept my apologies for any inconvenience we may have caused you but please know that the only reason we changed your rate was because you added two persons. This changed was explained by our front desk staff and acknowledged by your party. We will never dare to benefit from an unfortunate event like this one.

I would like the opportunity to personally discuss this misinterpretation, please contact via e-mail at jpadin@sjcourtyard.com or call me at 787-388-3043. I hope that you will return to Puerto Rico and that we will have the opportunity of serving you again and restore your faith and trust in the Courtyard by Marriott Isla Verde Beach Resort.

Saludos,

José C. Padín
jpadin@sjcourtyard.com
787-388-3043
Always @ Your Service!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 1, 2012

Note: I did buy through Priceline, so got 4 nights at $413.00 total. This does not include resort fees of about $15 per night in addition to parking. Extra cost for resort fees + parking $124.00

Easy Check-in - Not 4 star treatment, but easy.
Valet - Excellent treatment by Martin, very knowledgeable and friendly. We still opted for self-park which is $5.00 cheaper than valet parking.

Room: Clean, nice, modern. There were just a couple and VERY MINOR signs of it being an older hotel. I would NOT let this stop you at all...The room + beds were first rate.

First night, ate at Serena - this is an an outdoor on the beach restaurant. This was our first taste (no pun intended) of Puerto Rico really. A fantastic meal with the ocean in the background on a beautiful night was just what we needed after dealing with the Police-state tactics of the TSA. And indeed, the restaurant was beautiful, with soft lighting. The food was a bit overpriced but the flavor was excellent and the meal was just as visually stimulating as the taste. The only turnoff are the stray cats that come to your table to beg. One was pregnant even. Asked the manager who was very friendly and the best he could offer was a shrug and what are ya gonna do attitude. He did offer the free use of "OFF" to avoid bites from sand fleas .

We also ate at a breakfast buffet in the Salsa restaurant, 2 mornings in a row. It was very good, but yet again a bit overpriced. The service left much to be desired in Salsa. One waiter almost came across as smug. Service was redeemed when I expressed my disappointment and 2 of the meals were comped. First rate treatment!

The pool did seem a bit cloudy/dirty as the 13 yo nephew noted to us. Still, beautiful.

At no time did we feel unsafe.

During Friday/Saturday night, Salsa (the open bar/dance floor) will experience a busy flow of older salsa dancers (locals). The music can keep you awake a bit if your room is not far from the bar. Airplane noise was *not* an issue for us.

On the whole, I completely recommend this hotel and thank them for ensuring a good time.

Room Tip: Opt for a room in the middle of the hotel - 4, 5, 6 floors. This will allow you to minimize music f...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Columbia, South Carolina
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 29, 2012

Had a vacation planned for a few employees and ended up getting 5 rooms, and everyone was happy. The view was amazing, the rooms were in really good shape and I didn't hear one thing negative! If we go on another company trip we will stay here again, without a doubt. The beach area was also very spacious and lots of room.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Isla Verde Beach Resort

Address: 7012 Boca de Cangrejos Ave, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Isla Verde
#3 Casino Hotel in Isla Verde
#4 On the Beach Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
#5 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Courtyard by Marriott Isla Verde Beach Resort 3.5*
Number of rooms: 260
Official Description (provided by the hotel):
Located on a powdery expanse of Isla Verde beach in San Juan, the newly renovated Courtyard by Marriott Isla Verde Beach Resort is the perfect location for business or pleasure. The first hotel in San Juan to offer FREE Internet & wireless services it makes business a breeze! For families, babysitting & play services, game room & the beautiful pool & beach make any holiday perfect. ... more   less 
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Also Known As:
Courtyard By Marriott Isla Verde Beach Hotel Isla Verde
Courtyard Isla Verde Beach Resort
Courtyard Carolina
Marriott Carolina
Carolina Courtyard
Carolina Marriott
Courtyard By Marriott Isla Verde Beach Resort Puerto Rico

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