At first I was not going to make a review for this hotel, but I think I need to do some justice here.
I stayed at this resort the week of 6/25/12. I have also stayed here 2x way back in the early 90's when it was called the Holiday Inn Crowne Plaza. I also stayed here in 2003 when it was a Marriott. So I'm very familiar with this property. Sadly, it is not as good as it was in the past.
Overall the hotel is nice, but not quite up to par. It's overpriced for it being a "Courtyard" and being across from the airport. Lets face it, we're not talking the Ritz or the El San Juan here. I'm guessing b/c it's an ocean front resort they feel that they reserve the right to charge a little more. My wife and I shopped prices for this hotel and we were shocked to see that some nights were up to $300 a night. Seriously, people, this is a Courtyard Marriott and definitely not worth those prices. Luckily we caught a deal on Hotels.com for half of that.
I didn't bother to eat at the hotel restaurants because being Puerto Rican, I tend to eat at the local eateries anyway. I did look at what other people were eating at the restaurants and I wasn't really impressed. However, the cheeseburger at the pool side cafe was really good.
The pool at this property was dirty (hair, leaves, sand, bugs, empty cup, broken plaster on the floor). I spent quite a few hours at the pool daily and not once did I see anyone come by to clean in the afternoon. The water was not even cold. Not to mention there is a wall separating one side of the pool from the other. I don't know who's bright idea that was, but it's a bad one. So if you're on the hotel side of the pool, you need to get out and walk around to the other side to get to the bar (try not to fry the bottom of your feet on the concrete while you do so). Having the wall there kinda defeats the purpose of a "swim-up bar". But when you do get there, you leave disappointed. I had to ask the bartender several times to add more liquor to the drinks. I mean, if I'm paying nearly $9 for a Piña Colada, I better taste the rum. I've made better drinks at home and I'm no bartender. My advice, go to the beach, its cleaner and the water is nice and cold.
If you rent a car, good luck with parking. The hotel does not mark off parking for guests vs visitors, it's pretty much a free-for-all. On the weekends, the parking garage can get crowded, the locals like to hit the casinos, so you may end up driving up 3 or 4 flights to get a spot. Luckily there is an elevator which will take you to the entry of the casino (how convenient). Make sure you also have good insurance on your rental car (people have no regard for how they park their cars in the garage...think 3-4 inches between cars on each side). Another annoyance was the security gate. You get one parking ticket you use througout your stay, stick it in and out of the scanner and the arm lifts up (or so you hope). We got stuck a couple of times at this gate. I would think at this point in time, they should integrate the stupid thing with your room key, come on Marriott!! Get rid of that antiquated system.
The hallways leading to the room were always warm, even our room was not that cold when we arrived. The bathroom was ehh, plain jane. I think Marriott could have done a better job with concealing the piping under the sink (what an eye sore). My wife was annoyed that their showers had barely any place to put soap or shampoo.
Overall I gave this resort a 3 (wish I could give it a 2.5). Needless to say, I will never stay here again. There are far nicer hotels in San Juan if you want to spend some more $$.
If you desire a shower/tub combo make sure you get a room on a higher floor. A lot of hotels now are...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.