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“BEST VACATION EVER” 5 of 5 stars
Review of San Juan Water & Beach Club Hotel

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San Juan Water & Beach Club Hotel
4.0 of 5 Hotel   |   2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico   |  
Hotel amenities
Ranked #2 of 14 Hotels in Isla Verde
Certificate of Excellence
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“BEST VACATION EVER”
5 of 5 stars Reviewed July 1, 2013

We stayed at The Water Club as it is called this June of 2013 celebrating our 30 YEAR ANNIVERSARY. It was a wonderful experience! The hotel is chic filled with blue lighting that is so relaxing. It is conveniently across from the beach ( two minute walk) literally.
The staff goes out of there way to make your experience memorable and very delightful. Our room was amazing overlooking the ocean. The food in the restaurant "Zest" was amazing, we recommend the short ribs of beef and the salmon both very great. Even though it's pricy it's worth it. Check out the chocolate lava cake with basil ice cream...yes you heard me basil ice cream it was wonderful! We had several meals at Zest . Upstairs on the roof was also nice for tapas (appetizers) we recommend the duck! On the beach you are treated to such delights as fruit skewers and a coconut freeze which I believe was made with ice cream, coconut and cinnamon.

We are hooked and will return to the Water Club. Must give a big shout out to Virna (Guest services manager) who made all our dreams come true, except that Moet but no worries it's always next year :)

Also want to shout out Aisha in upstairs on "The Roof Top" who was truly a joy as a bartender and server. Cannot forget, Victor, front desk, Xavier door/car attendant, Joseph, Zest bartender and Sandra the lovely lady who made our room smell great and sparkle daily! For all others we missed thank you from the bottom of our hearts! WE WILL BE BACK!!!

Room Tip: Try to get a room in the front with a great view it's worth it. Next time we will try a suite fo...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, July 12, 2013
Thank you so much! We loved having you both with us!
I’m so happy that you reach out prior to your arrival so that I could answer your questions. I can truly say that on behalf of everyone here, we loved having you stay with us. Hope to welcome you back real soon.
Yours in hospitality,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (371)
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English first
San Benito, Texas
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed June 30, 2013

Hotel staff was warm, welcoming and helpful. When we arrived, it was raining, and they came out with umbrellas to get us out of the rain and into the hotel. Our room had a spectacular view of the beach, and the hotel is literally steps from the beach. Concierge was very helpful with maps and reataurant reccommendations. The restaurant inside the hotel, Zest, was excellent! Delicious food in an intimate setting. My only complaint about our stay was the way we were treated one evening at Mist, their bar/nightclub. My husband and I had a drink at Mist on Thursday, and it was pretty empty. The mojitos were great, so we returned on Friday. When we tried to enter, an employee asked if we were hotel guests; we answered that we were. He then asked us if we had read our welcome letter describing the dress code at Mist. We hadn't, and the employee informed us that my husband could not enter because he was wearing shorts. We said we would go somewhere else, but then he said other customers wearing shorts had entered before he was on duty, so he was going to allow us to enter. Then he said, "Welcome to Mist." Feeling very unwelcome, we entered and noticed that 9 out of the 12 men inside Mist were wearing shorts. We had one drink and left. There was no need for the dress code lecture. I'll go back to the hotel and restaurant, but not the bar/nightclub.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, July 12, 2013
Service is the cornerstone of WBC's success and we are driven to follow up relentlessly on service lapses. I have shared your review with the entire Mist team and have specifically addressed some of the items you detailed. In light of the inevitable improvements that will occur as a direct result of your review, I am grateful to you for taking the time to provide this important information. On the other we are thrilled to hear that you enjoyed your stay and we hope to welcome you back again.
Yours in hospitality,
Virna
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Boston, Massachusetts
Level Contributor
68 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
4 of 5 stars Reviewed June 29, 2013

This is our 3rd time in PR this year ( lucky gal ) always try a new hotel this was our first time here. (6/24-27). Our check in staff ( Danny & Isis ) were great very friendly, there was the usual hesitation once they pull the reservation & realize it's through Priceline. This is nothing new to us so we thought nothing of it. Upon returning from dinner that night there was a nicely typed message telling that there would be a resort fee added to our bill. No mention of how much this would be, nicely told us to see the T&C`s of our 3rd party Booker.
We later found out it was 14% a day so not much, the issue is not the fee but the lack of being forthcoming about it when given the intro to the hotel & promo for the restaurant.
The room (408) was very well kept by Tamara (really friendly anything you need to make it extra special). The room does need some minor maintenance updates to make it a true 4star. The rainshower is great after a day of Sun but if the side panel was a few inches wider the floor wouldn't puddle up when you move the showerhead back. The bathroom (as-is) is not of that rating yet. Please fix the door, it's annoying to wake up your light sleeping BF as you slam the door to simply shut it (shave the bottom 2 inches it would help)…I understand the the design concept of the room but if your going to have blue lights & white drapery covered walls then the room should be sparkly brilliant.

Happy hour was great @Zest, the Arepa appetizer was scrumptious & the octupus one I will dream of til the next time we return. Sadly mist was closed while we were there.
The beach experience was awesome Juan rocks, very attentive & huge smile always. Yummy fruit skewers around 11.
If your like us & prefer a vacation free of screaming,crying & the general family atmosphere this the hotel for you it's sexy & perfect for couples. We only encountered one tyke. I hope this doesn't change because this why we will return here time after time. The pool is on the 10th floor & 5feet deep & small not really little one friendly.
Now if Jet Blue had child free flights -perfecto!

Room Tip: 14% daily resort fee if 3rd party booking we got a great same day reservation thru the Shatner. Grea...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, July 12, 2013
Please accept our sincere apologies for the areas of your stay where your expectations fell short regarding the 14% hotel tariff fee. All hotels in Puerto Rico do charge this service fee; some are higher than others depending on the services they offer. When booking your reservation through a 3rd party as you did; many of our guests miss reading the terms and conditions of their confirmation. It states “A mandatory fee will be charged to the guest directly upon check-out”. For a future reservation it would be great to contact us directly so that we may assist you with our special offers and travel inquires. On another note; thank you so much for the compliments on our staff members; they are truly our GEMS of the WBC. I will surely pass along your wonderful words. We hope to welcome you back again and capture our 5th star!
Yours in hospitality,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed June 27, 2013

Stayed here a few months ago, just haven't had time to write a review. Best thing about hotel was staff friendliness. Location is decent, down a alley looking type street from main road to the beach. Hotel is around the corner at the end of street. Food and drinks were good. The roof top pool is very small and has only 4 lounge chairs next to it, no room for anything else. The top floor lounges shown on pictures were ok if you could find one to sit at. Incredible view from up there.

The room definitely had cheap furnishings, blue florescent colored lights hidden by dirty shear drapes. Towels were on par with towels at my local gym. Beds were nothing to brag about.

They are trying very hard to be the trendy, boutique hotel but not anywhere close to that. I booked using Priceline "Name Your Own Price" and ended up here. I won't use Priceline again as long as this hotel is in the 4 star list.

Not a place I can say I would stay at again. I'd rate it a 3 star at best.

Room Tip: If you do stay here, ask for a room that isn't next to the elevator!! You will hear it all nigh...
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  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upper Marlboro, Maryland, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2013

This hotel is a hidden treasure among all the other local hotels. It is literally 6 feet away from the beach and in a local neighborhood that caters to those who want the real feel of San Juan.

The hotel itself has been redecorated with the feel of a 1960's era, but ulta modern in an all white setting. It features the only night club in the neighborhood that has a rooftop view and a tapas bar.

You don't have to venture far for sun, fun, food or entertainment.

Room Tip: Check with the hotel directly for the best price. They offer AAA, government and returning guest di...
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  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 28, 2013
Wonderful!
It seems that our hidden treasure has worked its magic on another happy guest.
Thank you so much for sharing your pleasure with The WBC.
Yours in hospitality,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas, United States
Level Contributor
49 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed June 27, 2013 via mobile

Upon arrival, I was informed that I would be charged additional fees for my party of four even though I confirmed with Priceline that it would be the same price. Victor at the front desk was very personable and handled the situation professionally. The hotel schematics were a good attempt at contemporary but slightly missed the mark. It seems more like an outdated building that was repainted and given a makeover via new furniture and LOTS of colors. The fluorescent light in the room made me nauseous and gave my cousin a headache. But there are bed lights, which we used instead of the main light; we instantly felt better. The was no carpet, no microwave, and no fridge, all amenities i would expect from a four star hotel. With the exception of the gritty floor, it was pretty clean. The location is GREAT! It's right on the beach and in the vibrate Isla Verde neighborhood.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed June 26, 2013

San Juan Water Beach Club Hotel, known by locals as the Water Club, is a unique boutique hotel, right on the beach in Isla Verde. Conveniently located, everything San Juan has to offer is within a short driving distance. The hotel features a gym, business center, meeting room, valet parking, full beach concierge with water sports, and a rooftop pool with a lounge area. It might not have a huge pool like the El San Juan Resort & Casino slightly further up the beach, but with the private rooftop and the sea directly in front of you, you shall be more than satisfied. The décor is inspired by the transparent waters of the Caribbean Sea, a cool mix of blues that swirl, ripple and cascade throughout this sleek, modern building. Their staff is accommodating and friendly and their restaurant Zest serves up great local and internationally inspired cuisine. The rooms are light, contemporary and comfortable, but make sure you don’t get the rooms adjacent to the elevator shaft as it is can get a bit noisy.

Eric - Modern Traveller

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, June 28, 2013
Thank you so much for taking the time to share your feedback in this great and precise review. I'm happy that you enjoyed your experience throughout the hotel, including our fabulous Zest restaurant. I look forward to your return very soon.
Yours in hospitality,
Virna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Located on the exclusive corner of famous Isla Verde beach, The San Juan Water and Beach Club Hotel is the ultimate playground for grownups and the local Mecca of hip, with music designed by international DJs, lively parties and celebrity stopovers. The perfect combination of comfort and luxury, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, Mist offers comfortable seating areas for rooftop relaxation, swimming pool, signature cocktails and a decadent Island-Italian-Spanish-fusion menu featuring Socializers—small plates you can share—prepared with fresh, locally grown ingredients. The new restaurant Zest on the ground floor welcomes guests with a unique subaquatic atmosphere and a modern experiential cuisine menu featuring sustainability-sourced ingredients, each dish infused with a unique scent meant to stimulate every sense. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Muñoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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