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“Fab stay!” 4 of 5 stars
Review of San Juan Water & Beach Club Hotel

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San Juan Water & Beach Club Hotel
4.0 of 5 Hotel   |   2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico   |  
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Hotel website
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Hotel amenities
Ranked #1 of 14 hotels in Isla Verde
London, United Kingdom
Senior Contributor
27 reviews 27 reviews
22 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
“Fab stay!”
4 of 5 stars Reviewed January 12, 2013

Stayed here for 5 nights during the New Year. Will definitely come back and stay here!

Pros:
- Friendly staff overall
- they bring coconut ices and fruit sticks to you on the beach
- good bar food and good continental breakfast
- comfy and clean room
- great location to other hotels nearby and to local restaurants. there are 2 great beach bars that serves great food

Cons:
- slow in service when waiting for food/drinks. Don't eat there if you're starving. They're on "island time".
- the blue lighting in room 308 is too sharp for the eyes especially if you have astigmatism. there should be soft lighting in the room and that should be standard for all hotels.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, January 16, 2013
Thank you very much for your feedback. We’re happy to hear you enjoyed our great service, friendly staff and fabulous location; what more can we ask for. Please let me know when you are returning so we can make sure you receive the VIP welcome back!
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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681 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (256)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
New Jersey, United States
1 review
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed January 11, 2013

We really wanted to like the San Juan Water & Beach Club. It looks nice from the outside, it is steps from the beach and the rooftop bar and lounge is great. The staff is friendly as well. However, our room was very disappointing and we ended up checking out after one night and moved to the El San Juan Resort just down the beach.

First, the room looks like an upgraded motel - popcorn ceiling, tile floors with no rugs, ugly acqua paint color on the wall and a loud air conditioning unit. Our room had no legitimate closet, just a cheaply built wardrobe unit that had two small dresser drawers (which were broken) and a safe (which for us, did not work). We accidentally banged our heads three times on the wardrobe in less than 24 hours trying to get to our clothes. The only mirror in the entire room was the bathroom mirror! Also, their attempt to be chic with blue neon lighting in the room was a bad decision, because it is a harsh light and actually makes it harder to see. We never missed natural lamp lighting so much in our lives.

The bathroom was somewhat updated, but small and impractical with no storage space. The coffee machine and ice bucket were actually located on the bathroom counter, limiting storage even more. And the water pressure in the shower was non-existent.

Aside from the room, if you're into working out like us, the gym is cramped into a windowless basement with only dumbells (up to 30 lbs.) and two treadmills. We decided not to use it.

Our advice to the water club is to save some money on the unnecessary sheer white curtains, neon florescent lighting, waterfalls in the elevator and sleek hallways and invest more money into the rooms. Our advice to potential guests is to come to the Water Club for a drink on the rooftop deck but stay somewhere else.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, January 16, 2013
Thank you for your feedback. I would like to offer my sincere apologies, what you experienced is a far cry from the service and satisfaction that we have built our reputation upon. While this information is certainly valuable to us in that we will address your concerns and build upon the constructive critics, equally important is our ability to deliver to you what a true WBC is all about. We do have a number of room categories and we are always very happy to find a suitable accommodation for everyone’s individual needs. The WBC is certainly unique and personalized; we will go to great lengths to identify what is important to each guest and make certain to deliver on these finer points throughout their stay. Should your travels brings you to Puerto Rico in the future, my colleagues and myself will make certain to provide the experience that all WBC guests have come to expect and enjoy.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed January 10, 2013

We stayed in October and weren't expecting much. We were pleasantly surprised by how helpful the staff was. We are both seasoned travelers and have never met a staff more accommodating and friendly. They helped us plan everything from renting a car, to mapping a drive across the island, to getting picked up for zip lining. The free happy hour was a nice plus as it was an easy way to get an island drink and meet some other vacationers. Location is perfect on one of the most beautiful beaches in San Juan. Safe restaurants, clubs and casinos just near by. Old San Juan and the castles are a short 15 minute cab ride away, although public trans is an option. I can't imagine how much cooler it would have been if the rooftop pool was open.

Room Tip: See if you can face the water.
See more room tips
  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, January 16, 2013
I'm very happy to hear that our friendly staff had a great impression on you. I will certainly pass along your kind words. I will be happy to extend you that same WBC experience again and again!! Hope to see you back real soon.

My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 9, 2013

We liked the location of the SJWBC because you could walk to local restaurants and cafes, as well as a Walgreens. It was also a short drive or cab ride to Old San Juan, Condado, and Santurce. All of the staff were very friendly and helpful. The beach was really nice and the service on the beach was attentive. You can rent jet skis a little ways down in front of another hotel.

The pool sucked - it was basically the size of a king size bed. We took one look and went back to the beach. SJWBC is VERY oddly decorated - the hallways and elevators are lit only by black light. There was also a black light in our room - how many vacationing ravers do they actually get?

One last thing - I was traveling with my partner and we are visibly a queer couple. Not one person at the hotel batted an eyelash. I felt safe and welcome here.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penfield, New York
1 review
5 of 5 stars Reviewed January 8, 2013

We stayed for a getaway in September. We won't be able to say enough about how much we enjoyed our visit. We have to say, hands down, the entire staff was beyond compare ... from Danny and Valarie at the front desk, to Jose the General Manager, the chef Raul, Danito the bartender, Xavier the door man... just to name a few. Every staff member we met treated us as royalty. The hotel was clean, the room had all that you would need. The rooftop bar area is beyond words - great place to have a cocktail. Would absolutely recommend (we have) and look forward to an opportunity to visit again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, January 16, 2013
Thank you so much. We appreciate all feedback but of course an "AWESOME" review as yours is a real pleasure to see on Trip Advisor. Thank you for mentioning so many great points on our hotel starting with the staff, location and the great service you experienced. Please know that the SJWB Club Hotel is here and waiting for you return.
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huntington Beach
Senior Contributor
24 reviews 24 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed January 8, 2013

Just an FYI, we didn't stay here, our place was a resort down the street. That being said, I think our next vac to Puerto Rico will be here. Very cool atmosphere, excellent staff. We had drinks on the rooftop, and it was amazing.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, January 16, 2013
Thank you for this review. We are so happy to hear that you were able to experience us by coincident and that our staff exceeded your expectations in the great service you encountered at our phenomenal rooftop MIST. Please come back again so that you can enjoy the full experience.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed January 7, 2013

I am disappointed to give this hotel a terrible rating however my passpot was stolen from the safe! I stayed there with my boyfriend for 3 nights over Christmas and had a lovely time. We checked out & in the taxi I remembered I forgot my passport in the safe & called immediately. I was told that housekeeping would check the safe & get back to me. No one called back, so I called again, they said there was nothing in the safe, which was IMPOSSIBLE!! I tried again the next day thinking someone else might have a different answer, no call back, then left a message for the general manager with no response as well. Very disappointing... Kind of a big deal! Apparently not to the staff / management, too bad...

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, January 16, 2013
Thank you for your comments. Clearly our reputation is based upon our great service and it is evident with many of our positive reviews. Our guests are always a priority to us and we take great pride in making their stay a memorable one. I would like to take this opportunity to address that our safes are strictly coded by the guests. A formal report was completed several days after your check out by your room companion with the proper authorities. This isolated incident was handled in a very professional matter and we did all within our reach to resolve it amicably. Should you need further assistance our doors are always opened and we are more than willing to help you. We remain at your service.
Sincerely,
Virna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about San Juan Water & Beach Club Hotel

Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde
Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Isla Verde
#1 Best Value Hotel in Isla Verde
#1 Luxury Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Official Description (provided by the hotel):
Located on the exclusive corner of famous Isla Verde beach, The San Juan Water and Beach Club Hotel is the ultimate playground for grownups and the local Mecca of hip, with music designed by international DJs, lively parties and celebrity stopovers. The perfect combination of comfort and luxury, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, Mist offers comfortable seating areas for rooftop relaxation, swimming pool, signature cocktails and a decadent Island-Italian-Spanish-fusion menu featuring Socializers—small plates you can share—prepared with fresh, locally grown ingredients. The new restaurant Zest on the ground floor welcomes guests with a unique subaquatic atmosphere and a modern experiential cuisine menu featuring sustainability-sourced ingredients, each dish infused with a unique scent meant to stimulate every sense. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Muñoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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