We stayed in October and weren't expecting much. We were pleasantly surprised by how helpful the staff was. We are both seasoned travelers and have never met a staff more accommodating and friendly. They helped us plan everything from renting a car, to mapping a drive across the island, to getting picked up for zip lining. The free happy hour was a nice plus as it was an easy way to get an island drink and meet some other vacationers. Location is perfect on one of the most beautiful beaches in San Juan. Safe restaurants, clubs and casinos just near by. Old San Juan and the castles are a short 15 minute cab ride away, although public trans is an option. I can't imagine how much cooler it would have been if the rooftop pool was open.