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“great for a night or two” 4 of 5 stars
Review of San Juan Water & Beach Club Hotel

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San Juan Water & Beach Club Hotel
4.0 of 5 Hotel   |   2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico   |  
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Hotel amenities
Special Offer
Sweet Dream and Breakfast
Ranked #1 of 14 Hotels in Isla Verde
Miami Beach, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great for a night or two”
4 of 5 stars Reviewed December 13, 2012

Just stayed at the Waterclub, second time, actually. Very convenient location if on a stopover since it's close to the airport and not far from old San Juan, either. Can't see myself staying there a week or two since there is not much to do in the area - but that's not the hotel's fault. Nicely done rooms, lobby etc. Rooftop bar was deserted when we were there, I think it was a Tuesday night. Don't expect South Beach glitz or luxury and you will be happy.

Room Tip: if you are not oceanfront make sure to ask for the highest available floor
See more room tips
Stayed November 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, December 28, 2012
Thank you! I am happy that you enjoyed your stay and our attentive staff; our aim is to deliver just that experience. We look forward to your next visit.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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862 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (320)
Date | Rating
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English first
Toledo, Ohio, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed December 11, 2012

Let me start off by saying this is a boutique hotel that I wouldn't take children or families to. Not that they wouldn't be welcome, but because this is a very quaint, relaxing and romantic place.

My husband and I stayed on a Saturday night before we took our honeymoon cruise. The minute we arrived we felt special. Someone took our bags and opened all doors for us. We met Ramsey at the front desk who was VERY pleasant! We informed him that we were celebrating our honeymoon and he immediately upgraded us to an ocean view room at no extra charge (we had a standard room booked). We were not expecting that so it was a great surprise! He was very upbeat and very helpful! Not to mention the staff goes above and beyond. For example, Ramsey told us that his shift had ended so if we need further assistance he introduced us to another employee. Later on we saw Ramsey was still at the hotel, and even though he was "clocked out" he greeted us and asked us if we needed anything, etc. He was willing to help us without being paid! Now that's an employee! Thanks Ramsey!

Later that night we wanted to get local Puerto Rican food so we asked the guy who was greeting guests out front and he gave us a great local suggestion! We appreciated this because he could have easily convinced us to stay and eat at the hotel restaurant instead. After dinner our fun was just beginning! We decided to check out the roof top bar where there is a DJ, etc. Up there we met Danilo, the bartender. I asked him to make me a drink based off of a few suggestions I gave him...he came up with the most amazing and creative drinks and all at reasonable prices! We spent a bit of time at the rooftop bar (great experience) and then we moved down to the inside bar to have a change of scenery. We spent the remainder of the night with Danilo at the downstairs bar having great conversation and even better drinks! He's a great employee/bartender to have on staff! Thanks Danilo!

We stayed on the 10th floor and on a Saturday night and don't recall hearing much banging, noise, etc. from the nightclub upstairs. I actually wish we had clubs and scenery like that where we are from!

The next morning, check out was a breeze! They slipped a bill under our door from what we had purchased at the bars and we could either settle it at the front desk or sign the bill and leave it in the room and they would take care of it. We opted to sign it and leave it in the room since we were in a hurry to catch a taxi to our cruise.

This place is great for a romantic, fun evening with your significant other. It is literally right on the beach, the staff is pleasant and attentive, and we felt clean and comfortable throughout our stay!

We will be visiting Puerto Rico in the future and we WILL book a room at this hotel!

Thank you for the wonderful stay!

Room Tip: Ocean view room is the way to go!
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, December 12, 2012
Thank for this great review! I’m so happy to hear that we were able to upgrade you to our beautiful ocean view room. It was an honor that you chose the WBc for such a special occasion as your honeymoon. It seems that Ramsey, Danilo and the rest of our team members were the highlights of you. I will thank them for providing such a memorable service. We hope to welcome you back on your 1st anniversary.
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Amherst, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 11, 2012

We have been coming to PR for over 20 years, including time owning a condo at Coral Beach in Isla Verde. The people, beaches and food have always been wonderful, but the service has generally been sub-par. Until we just spent the better part of a week at the Water Club--virtually next door to our old condo.

The place is lovely in a somewhat "now" almost "psychedelic" sort of way, but the service on every level was as good as anywhere we've been in the world, and better than most. Everyone here actually cares about helping you enjoy every aspect of your vacation. Fine restaurant (try the best tuna tartare of all time) with a somewhat overpriced wine list. We're definitely going back soon--thanks Juan, Jose and Raul!

Room Tip: High floor--ocean front--shut the AC and leave your door open all night to hear the surf.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, December 12, 2012
Sounds like an incredible stay! The WBC is the perfect place to relax, unwind and enjoy…We are very proud of our team and I’m very glad to hear that they worked their magic on you! Thank you for your kind words, we truly appreciated it!
Looking forward to welcoming you again!
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, North Carolina
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed December 10, 2012

This is a great boutique hotel on the beach. Stayed for a week December 1 - 8. It is very close to the airport but the way they manage flight paths, you wouldn't know it. The room was an oceanfront room with all of the necessities you expect from a boutique hotel, meaning it was reasonably sized with pretty much what you need in the style of the hotel. If you look at the web site and click the room style link, the picture you'll see is essentially the room we had. The overall decor is hip/chic, with music in the lobby and elevators matching the image. The staff were extremely helpful and the service was excellent, including free umbrella, towel and beach chair service. The restaurant on the lobby level was terrific (we attended a great rum/food pairing event hosted by the chef) and the rooftop bar/pool area was a nice touch. A young crowd does come by on the weekend, but we were on the 7th follow (the roof is on 11) and we never were disturbed by the activity. If you like the boutique hotel experience, this is a great choice.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, December 12, 2012
Terrific!
It seems that our sensual escape has worked its magic on another delighted guest. Thank you so much for sharing your pleasure with the WBC. While all feedback is great, we are thrilled when one of our many happy guests takes time to share their glowing reviews. We hope you drop by again real soon.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth Amboy, New Jersey
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed December 8, 2012

I loved it! The food was great the staff were helpful. I went here with my boyfriend really enjoyed it. One of the highlights on our vacation. We didn't stay here were only visited. The decor was beautiful! Only downside was the pool was a bit dirty. Will provide pictures soon!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, December 10, 2012
Thank you for this review! We love hearing comments as yours and to know that we were one of the highlights from your vacation. Please try to return as soon as you can and let me know when you do…I want to try and get that “5th star” on your next review.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed December 7, 2012

I've stayed here in December for 3 years in a row. First two times were great, overall it's a nice place, but this year it turns out they opened a nightclub on the roof and there is pounding club music throbbing throughout the building until 3 AM on both Fri and Sat night. Really too bad because otherwise it's a great place, but they've basically sacrificed any reasonable thought of being a decent hotel in favor of trying to be a hip night spot. Huge bummer.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, December 10, 2012
Thank you for your comments, We respect all feedback “pros and cons” and find it useful to help the hotel learn and improve; being a boutique hotel destination with a rooftop lounge “Mist” the WBC remains one of the nightlife hotspots in San Juan. Our guests are always our priority. My sincere apologies that your experience with us was less than perfect. Please know that the WBC is here and would love to have you back again.
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 7, 2012

I stayed 2 nights and enjoyed the atmosphere of the hotel. Ocean view rooms are a nice touch and the roof top pool has a great bar. Location is close to the airport, on a great beach with a sports bar a block down the street. Walk out the front door and hotel staff will help you with a taxi or providing towels and chairs for the beach. The staff has a great attitude and really enjoys helping guests enjoy their stay.

  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Isla Verde
#1 On the Beach Hotel in Isla Verde
#1 Luxury Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Located on the exclusive corner of famous Isla Verde beach, The San Juan Water and Beach Club Hotel is the ultimate playground for grownups and the local Mecca of hip, with music designed by international DJs, lively parties and celebrity stopovers. The perfect combination of comfort and luxury, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, Mist offers comfortable seating areas for rooftop relaxation, swimming pool, signature cocktails and a decadent Island-Italian-Spanish-fusion menu featuring Socializers—small plates you can share—prepared with fresh, locally grown ingredients. The new restaurant Zest on the ground floor welcomes guests with a unique subaquatic atmosphere and a modern experiential cuisine menu featuring sustainability-sourced ingredients, each dish infused with a unique scent meant to stimulate every sense. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Muñoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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