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“Superb!” 5 of 5 stars
Review of San Juan Water & Beach Club Hotel

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San Juan Water & Beach Club Hotel
4.0 of 5 Hotel   |   2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico   |  
Hotel amenities
Ranked #2 of 14 Hotels in Isla Verde
Certificate of Excellence
Sebastian, Florida
1 review
“Superb!”
5 of 5 stars Reviewed March 18, 2012

What a great find! This small ocean front boutique hotel can't be beat. The location is outstanding, directly on the beach at the end of a quiet cul de sac, yet seconds away from Isla Verde Ave with all the restaurants, shops, and casino. We stayed four nights in an ocean front suite. The room was clean, airy, quiet, with stellar ocean and beach views. The staff was outstanding. Every request was made with a sincere smile. You couldn't ask for a more outstanding hotel. I would highly recommend this hotel to my friends and if I am ever back in San Juan, there will be no other hotel I would stay in, The San Juan Water and Beach Club. Five Stars!!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 21, 2012
Thanks for the FIVE STARS; we loved it when we get superb reviews on trip advisor. We strive to add a personal touch and give the genuine and friendly service that hits the hearts of our guests. We’re glad that you had the chance to enjoy some of the new enhancements and look forward to having you back.
Truly,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,018 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (370)
Date | Rating
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English first
Pittsburgh, Pennsylvania
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 16, 2012

We stayed for four nights and the location can not be beat.

A couple of things that travelers should be aware of who read reviews on Tripadvisor regarding this property:

1. There no longer is a complimentary happy hour
2. There is no longer a free continental breakfast offered
3. A mojito will cost you $11 and down the street they are $7
4. The air conditioner sounded like a jet engine, making it difficult to sleep
5. The rooms are not well built, the people in the next room sounded like they were in our room with us.
6. Thursday thru Sunday the beaches are packed with locals who flock to this beach
7. The rooms are sparsely furnished, but at a minimum supply at least a luggage stand to put the suitcases on besides the floor.

Again this location, Isla Verde, is great but I would not stay at this property again. It's actually kinda full of itself. Sorry.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 20, 2012
Thank you for your comments, we respect all feedback and find it helpful for the hotel to learn and grow in all aspects. That is what this forum is for, to hear about the good points of your stay and the areas where we can refocus on our guest’s experience. We sincerely apologize for not being able to exceed your expectations; however we are thrilled to hear that our location cannot be beat and we totally agree. We appreciate your comments and will surely use them to make sure we are always improving our hotel and service. We hope you have a chance to come back and see us again; we are sure you will enjoy the enhancements and changes.
Warmly,
Virna
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Phoenix, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed March 16, 2012

Stayed here for 4nights, the staff was very pleasant and helpful. Not family friendly but good for couples. My bf and I didn't enjoy all the emeneties the hotel had to offer but we enjoyed a good nights rest, nice shower, towels, and the pool/club at night. Room was clean and housekeeping did a good job. This is prime location very close to old san juan and the airport we had to drive about 30-45min to get to el yuqune and to get the ferry to culebra but it wasn't bad. I recommend taking the ferry to culebra or vieques island its very beautiful. The only down fall is that they charge for valet parking $15 a night and food/drinks are very expensive. Since we rented a car we drove out of isle verde to get food and drinks. There is an area close to the hotel that you can park for free that we used 2nights but its hard to find an open spot.

  • Stayed March 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 19, 2012
Thanks for taking the time in writing your review. We always appreciate the feedback. We are so happy to hear that you took advantage of the SJWB Club hotel metro location to explore the east region “ruta del coqui” area including “Culebra” which has one of the 10 best beaches in the world. I hope you have a chance to come back and see us again.
Warmest regards,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Somerville, Massachusetts
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed March 15, 2012

This hotel is perfect if you want comfort and great service. It's art deco design is clean and neat lacking clutter.

There is a fabulous beach just steps from the front door. It's much less crowded than Condado are and equally beautiful. Also, still a short ride to Old San Juan.

I strongly recommend this hotel.

Room Tip: Be certain to get an ocean view
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  • Stayed March 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 19, 2012
Thank you very much for your feedback. We’re happy to hear you enjoyed our great service, art deco and fabulous beach. Please let me know when you are returning so we can make sure you receive the VIP welcome back!
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed March 14, 2012

This was our first time in Puerto Rico and it won't be our last. We love everything in this hotel we felt like the royal family. All there staff is so wonderful we felt at home. Thank you everyone from the Gomez family see you next year.

  • Stayed March 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 14, 2012
Thank you for the short and sweet review. We have officially made our hotel your "Home away from Home"!!!!! Hope to see you again real soon.
Truly,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 12, 2012

This gem of a boutique hotel -- situated just steps away from the vast sandy beaches and balmy breezes of Isla Verde -- provided me with the most relaxing and enjoyable vacation I've ever had. From the billowing white sheers that greet you at the entranceway, to the warm, friendly and incredibly accommodating staff - -and the chic blue-and white decor (replete with blue waterfalls in both elevators!), this hotel has all the hospitality and ambience you could possibly desire. It also features the most gorgeous rooftop restaurant I've ever seen -- beautifully and comfortably furnished, with commanding views of the coastline. And the food? Simply scrumptious. We loved the food so much we ate there four out of the five days we stayed there! Don't miss the calamari in a soy lime dressing, the salmon ceviche in a soy-lime-avoccado-cilantro-champagne and orange foam, or the ricotta donuts glazed in a grand mariner-caramel. And the mojitos were the best we've ever had. I am hard to please, but I just cannot say enough good things about this hotel. We're already planning our return trip next year!

Room Tip: Choose a lower floor that has a partial view of the ocean and a partial view of the coastline, so yo...
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  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 13, 2012
Thank you for taking a moment and sharing your “Absolutely 100% Perfect” review. You basically said it all; it describes the way we strive to have every guest feel as they depart from the San Juan Water Beach Club Hotel. Thanks again for sharing your experience so eloquent and so lovely. We greatly appreciate it.
My best,
Virna
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Juan, Puerto Rico
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 11, 2012

This was my second time at the property and both were great. Rooms are great and the staff super friendly which makes everything so much nicer. The rooftop lounge with the excellent ocean views are priceless. I would recommend this hotel to anyone.

Room Tip: Get an ocean front
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  • Stayed February 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
virna c, Guest Services Manager at San Juan Water & Beach Club Hotel, responded to this review, March 13, 2012
Thank you for your review. As this was your second stay which was great…we must be doing something right! It is always a pleasure to see positive reviews on tripadvisor; so we greatly appreciate it. Hope to see you on your third visit real soon.
Warmest regards,
Virna
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about San Juan Water & Beach Club Hotel

Address: 2 Tartak St, Isla Verde, Carolina 00979, Puerto Rico
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Isla Verde
#1 Luxury Hotel in Isla Verde
#2 Romantic Hotel in Isla Verde
#2 Business Hotel in Isla Verde
#2 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — San Juan Water & Beach Club Hotel 4*
Number of rooms: 80
Official Description (provided by the hotel):
Located on the exclusive corner of famous Isla Verde beach, The San Juan Water and Beach Club Hotel is the ultimate playground for grownups and the local Mecca of hip, with music designed by international DJs, lively parties and celebrity stopovers. The perfect combination of comfort and luxury, 80 guest rooms including stunning suites feature ocean front views, partial ocean views, and city views. Renowned as the hot spot for local residents and tourists, Mist offers comfortable seating areas for rooftop relaxation, swimming pool, signature cocktails and a decadent Island-Italian-Spanish-fusion menu featuring Socializers—small plates you can share—prepared with fresh, locally grown ingredients. The new restaurant Zest on the ground floor welcomes guests with a unique subaquatic atmosphere and a modern experiential cuisine menu featuring sustainability-sourced ingredients, each dish infused with a unique scent meant to stimulate every sense. Also known as the Water Club, The San Juan Water and Beach Club Hotel is located in the city’s stylish Isla Verde, five minutes from Luis Muñoz Marin International Airport, and just 15 minutes away from the cruise docks, business district and the famous Old San Juan. For business travelers and small groups they offer an intimate venue for up to 120 guests reception style, an elegant boardroom, an ocean front business center, and a 24-hour front desk service. In addition, the San Juan Water and Beach Club Hotel boasts some of San Juan’s most beautiful beachfront and newest dining options. The Water Club was recently voted #4 on TripAdvisor’s Top 25 Trendiest Hotels in the Caribbean. It was also the recipient of the prestigious 2012 Certificate of Excellence award. The hotel is the latest addition to Dallas-based Aimbridge Hospitality’s growing resort division. ... more   less 
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Also Known As:
San Juan Water And Beach Club Hotel
San Juan Water Beach Hotel
San Juan Water & Beach Club Hotel Puerto Rico/Isla Verde

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