Took my family to the Island of Puerto Rico for the first time. Expected a great vacation; however, accommodations at ESJ were less than impressive.
1. Check-in is supposed to be 3-4 o'clock. They didn't have my room ready until close to 6:00pm. They kept telling us to walk around the streets and check back every hour. Really!!!
2. Room was average on cleanliness except for the chipping paint in the bathroom, and the hall leading to the room smelled stale and old. Really?!!!
3. After 2 days after NO housekeeping, they tell me that they never change out the sheets or towels. You have to do it yourself by going to the 1st basement parking deck level and exchanging everything. A hotel that has housekeeping that doesn't provide housekeeping? Really!!!
4. EVERYTHING in the convenience store was overpriced and pool/beach towels smelled sour. Really!!!
5. They tell you that the pool and access to the beach closes at 7:00pm; however, on the 2nd to last night of our stay we found out that the pool stays open until 1:00am! Really!!!
The only thing that was ok with the hotel was the proximity to the beach. Beach was beautiful with a great view. Proximity to stores and restaurants within walking distance were good too.
Never will stay there again!!!
- Official Description (provided by the hotel):
- The ESJ Towers beachfront resort is located on the beautiful Isla Verde Beach just five minutes from the San Juan Luis Munoz Marin International Airport and 15 minutes to Old San Juan where shopping, dining, casinos and must-see attractions are just minutes away. Enjoy access to our fitness center, hot tub and swimming pool, business center, game room and laundry facilities. Guests will love family activities like bingo, billiards and water aerobics as well as a video game room and ping pong room. The ESJ Towers provides a variety of food and beverage options. Casual dining is found at our colorfully whimsical Happy Apple Restaurant. For snacks and refreshing beverages, try our poolside kiosk and snack bar. Guests seeking late-night entertainment should head to Mano a Mano for exotic cocktails and great conversation. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Hotels.com, Orbitz, Odigeo, Priceline and Agoda so you can book your ESJ Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Esj Towers Hotel Isla Verde
- Esj Hotel Carolina
- Esj Tower San Juan
- El San Juan Towers
- Esj Towers San Juan
- San Juan Towers Hotel
- San Juan Hotel Esj Towers
- ESJ Towers Puerto Rico/Isla Verde