We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Party place and very nice employees!!!” 4 of 5 stars
Review of El San Juan Resort & Casino, A Hilton Hotel

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added El San Juan Resort & Casino, A Hilton Hotel to your Saves list
El San Juan Resort & Casino, A Hilton Hotel
4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Free Night & $100 Credit
Ranked #8 of 14 Hotels in Isla Verde
Stamford, Connecticut
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Excellent Party place and very nice employees!!!”
4 of 5 stars Reviewed November 12, 2013

I traveled to this hotel back in october for a wedding. our party was of 5 people that stood at this hotel and we all love it. From the casino to the party scenes everything was awesome. the pool was my favorite part of the hotel. not a big fan of their food selections but not a biggie so many other options outside the hotel. the only issue we had was on our last night there was a huge!!! water bug (looks like a huge and disgusting roach :( )... i had to kill it and it was on our bed eww. the next day at check out we told the front desk and they gave us a credit. watch out for the hidden fees it was like $20 per day or something (alot of money in my opinion) and they dont take those off . all in all it was a nice stay and i would go back besides the bug lol.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, November 16, 2013
Thank you for your review, We are happy to hear you enjoyed all the amenities the resort has to offer, including 7 Restaurants, 7 bars, 3 pools, full service spa and gym, tennis, casino, 2 Starbucks, boutique shops, jewelry stores, Beauty salon....and much more..
Feedback is extremely important to us and we act immediately to rectify any issues, for your future enjoyment as well as for future guests. Again I thank you for your review, and look forward to welcoming you back to the El San Juan..

Susan.wilkerson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,194 reviews from our community

Traveler rating
    709
    614
    412
    248
    211
See reviews for
496
817
60
185
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (684)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Montreal, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed November 10, 2013

With the season's first snow coming down on Montreal, our planned trip to the El San Juan is the only thing that can have us trudge through the funk of this cruel reminder that another crazy Quebecois winter is upon us...

Our week-long stay at the El San Juan right before the holidays last year was simply the best resort experience one can expect. From the moment we stepped in the historic lobby, we knew that this was going to be a special trip. Sincere "Hola"'s, warm smiles and that Puerto RIcan welcoming feeling all let you know that you are where you belong.

Some might say that the mahogany-lined walls and glossy, shiny bars in the lobby transport you to a San Juan of an era bygone, to the best years of the Puerto Rican tourist experience but after a few days at the El San Juan, it's easy to realize that these ARE the best years of the Puerto Rican tourist experience.

Susan Wilkerson and her staff took specially good care of us at check-in and the second story room, by the pool, where we could hear the waves and enjoy an ocean view from our balcony proved to be a home-away-from-that we would long for many times after coming back home.

Efficient and discreet service by the beach with the chaises longues and the drinks brought a real sense of R+R to the experience. Isla Verde is known to be the best beach in San Juan and you will have striking proof here. And should you feel like a more rustic waterfront experience, you are only minutes away from the Bosque Estatal de Piniones where a myriad of short, wild, beach stretches will make you believe that you are stranded on a desert island.

Dining-wise, back at the El San Juan, refined Italian creations by Chef Alfonso at La Piccola Fontana (the lobster-champagne risotto is to die for!!!) as well as the imaginative takes on Island classics at Koco were masterpieces. Brother Jimmy's BBQ, on the roof, was, on the other hand largely forgettable... Let's just call it a waste of a great terrace and a great view. But you can easily skip it and find better eating around Isla Verde.

So thanks again Susan and please tell your entire team that, from December 15th to the 23rd, they will once again have the responsibility to wow us enough so we can rustle together the required energy to get through yet another awful, cold, bitter Canadian winter ;)

Cuidado,

Dominic F and Pascale L

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, November 16, 2013
I appreciate your grand review! The El San Juan, as you know it, "the Shining Star of the Caribbean" has and will live up to your expectations, I look forward to welcoming you back with a very warm welcome!

See you soon

Susan.Wilkerson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windermere, Florida, United States
1 review
5 of 5 stars Reviewed November 9, 2013

I loved the feel of this hotel. It has a Vegas style feel! I really enjoyed the door guy, Angelo. He was super helpful and friendly. We will definitely come back and stay here and hope to see Angelo greet us again!!!

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, November 16, 2013
Thank you so much for for the lovely review, we are very delighted to hear you enjoyed your stay with us! It has been our goal to ensure that your stay is a perfect 10 , your comments are very well appreciated, and we look forward to welcoming you back with us..

At your service

Susan.Wilkerson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
CAROLINA, Puerto Rico
1 review
5 of 5 stars Reviewed November 8, 2013

IT IS A GREAT HOTEL, EXCITING,FANTASTIC. DIFFERENT FROM OTHER HOTELS. I RECOMMEND IT. "Excellent experience. Everyone was very helpful and welcoming. We requested a room with oceanview..." "I love this hotel, the room was big and very clean. It had everything I need it for my stay!"

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, November 16, 2013
Thank you so much for your review we are happy to hear you enjoyed your stay with us! Your comments and feedback are very well appreciated, and we look forward to welcoming you back with us..

At your service

Susan.Wilkerson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, United States
1 review
4 of 5 stars Reviewed November 7, 2013

Great location, amazing outdoor pools, right on the beach. The gym is very small and poorly ventilated. Service is great. The rooms are very clean but there is a mildew smell in the rooms. Bed was very comfy.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, November 16, 2013
Thank you for your review, The El San Juan, renown for the upbeat nightlife featuring live, nightly entertainment, is the perfect location; on the perfect stretch of beach just 5 minutes from the airport.
Leave NYC, and you can be sunbathing in just 4 hours!

Look forward to your return!

Susan,Wilkerson@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Smithtown
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 6, 2013

We took a quick fall getaway and decided to go back to Puerto Rico. This time we wanted to stay at the El San Juan Hotel. We had rave reviews from family who had been there before and they were correct. Hotel has the right feel being one of the standards in San Juan. Hoping night life with many great restaurants to choose. Looking for a PR experience try it.

Room Tip: rooms on the garden side have a great view
See more room tips
  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, November 16, 2013
Thank you for your review, We are happy to hear you enjoyed all the amenities the resort has to offer, including 7 Restaurants, 7 bars, 3 pools, full service spa and gym, tennis, casino, 2 Starbucks, boutique shops, jewelry stores, Beauty salon....and much more..
Feedback is extremely important to us and we act immediately to rectify any issues, for your future enjoyment as well as for future guests. Again I thank you for your review, and look forward to welcoming you back to the El San Juan..


Susan Wilkerson
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, NY
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed November 4, 2013

The hotel is a loud happening hotel in Isla Verde area. During our weekend stay, the lobby area transforms to a little lounge with people dancing in the walkway area that leads you to the casino (not sure about the weekdays). There is a night club in the lobby (Baca) that reminded me a little of NY night clubs. It’s a good spot to stay if you like to party it up.

The room is nice and the beds are soft. Not a heavenly bed like the Westin, but not bad. The only thing that was a bit weird was that there was no coffee/tea maker in the room. Mind you, this is a Hilton Property. There was no Minibar, no Fridge, no free bottle of water (maybe I got used to this from SPG properties?) and a very small TV.

The main pool was closed for cleaning and looked a bit old. The pool closer to the beach has a swim up bar, but runs out of chairs early.

The beach has sand fleas (but the hotel offers free BUG Spray) and smells of seaweed. The hotel provides beach chairs (never had a problem getting one here) and waitress service along the beach.

Late check out is at 1pm. The hotel does not provide Showers if you have a later flight. They have a small changing room by the bellmen’s area.

Taxi from SJU airport was $13 plus $1.00 for every luggage. We had 2 small duffle bags, and 2 small school book bags. Total fare $13. (paid $15). Taxi from hotel to airport was not the same. We asked the hotel doorman how much a taxi would be and was told $12, plus bags. He looked at our bags and said, no more than $13. Upon arrival, taxi driver said $16. and would not let us out of the cab till we paid. A few words were exchanged and the driver became hostile. Our safety became a concern so we just paid. We felt like we were robbed by the taxi man. I guess the sense of security from using a taxi that frequents the hotel (I say this because we watched the taxi drivers congregating by the wait area for hours) is lost at this hotel. We called the hotel to report this incident so that others will not be over charged, but it went on death ears. It’s not about the money, it’s about being cheated. I travelled the world and had my share of shady cabs, but this one was the worst. And for it to happen in the USA, left a really bad taste of PUERTO RICO. Everyone should avoid or watch out for TAXI # 0886TT (15pax type cargo van).

TIPS: Make sure you agree on a cab fare before getting in.

  • Stayed November 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay
Hotels you might also like...
Also consider these accommodations in or near Isla Verde
0.3 mi away
San Juan Water & Beach Club Hotel
0.3 mi away
The Ritz-Carlton, San Juan
The Ritz-Carlton, San Juan
#4 of 14 in Isla Verde
4.0 of 5 stars 2,308 reviews
4.3 mi away
The Condado Plaza Hilton
The Condado Plaza Hilton
#24 of 45 in San Juan
3.5 of 5 stars 3,307 reviews
Show Prices
Show Prices
Show Prices
4.6 mi away
Caribe Hilton San Juan
Caribe Hilton San Juan
#19 of 45 in San Juan
4.0 of 5 stars 4,691 reviews
0.4 mi away
Embassy Suites by Hilton San Juan Hotel & Casino
0.1 mi away
InterContinental San Juan
InterContinental San Juan
#3 of 14 in Isla Verde
4.0 of 5 stars 1,086 reviews
Show Prices
Show Prices
Show Prices

Been to El San Juan Resort & Casino, A Hilton Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Official Description (provided by the hotel):
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, BookIt.com, Expedia, Booking.com, Odigeo, getaroom.com, Priceline, Orbitz and Hotels.com so you can book your El San Juan Resort & Casino, A Hilton Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde

Owners: What's your side of the story?

If you own or manage El San Juan Resort & Casino, A Hilton Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.