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“We loved it!” 5 of 5 stars
Review of El San Juan Resort & Casino, A Hilton Hotel

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El San Juan Resort & Casino, A Hilton Hotel
4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico   |  
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Special Offer
Free Night & $100 Credit
Ranked #8 of 14 Hotels in Isla Verde
Lake Hopatcong, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“We loved it!”
5 of 5 stars Reviewed February 21, 2013

At first we were put in a white room over looking the roofs of the buildings below. There was no patio and no view. Not bad but it could have been in any hotel anywhere. We went to the desk the next day and Mara found us a room in the lanai section over looking the ocean. It was more money but just what we wanted. The room had beautiful with dark wood furniture and white stucco walls which gave us the feel of being on a island. Great bathroom and patio. From that point on everything was perfect: staff, pool & beach. We loved it.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,255 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
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kansas
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 21, 2013

First of all if you can't beat the trip from the airport! Check in was probably one of the smoothest I've ever had. The grounds are beautiful, the restaurants very nice and lobby is gorgeous. Not one time did my husband or I encounter an employee on the property that didn't go out of their way to smile and greet us. The room was exactly as pictured, if you want all new furnishings stay in a new hotel....as for sand on your floor it's a BEACH resort. Can't wait to come back!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groton, Connecticut
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed February 21, 2013

plusses-hotel was very pretty inside and outside. workers were very nice. from the doorman angel berrios to the cleaning ladies, they were extremely helpful. area had lots restaurants to visit. walgreens very close to buy things for your room. entertainment in lobby every night i was there(5 days) was enjoyable.taxi was always available.nice that beach had complimentery beach chairs. mattresses very soft.

minuses- rooms could have had better looking floors but not a big deal. beach could have been raked of the seaweed also. wish beach had volleyball,pool table, ping pong,video games, kids playground. not much for kids to do. taxi rate seemed to change on every trip i made. they say it was a flat rate but im not to sure of that. meters were never on. taxi drivers never very talkative unless you start conversation. that might be protocal. everything very expensive at the hotel.(drinks,food)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 20, 2013

Best Valentines Day EVER! this hotel is incredible! Led by the most amazing manager Susan Wilkerson the staff was amazingly helpful and kind. We were welcomed every morning with a bright smile and amazing amenities. The food, the pool, the spa, the shops, the casino, the views! this place is #1 on my books. When i come back to PR there is NO question in my mind that the El San Juan Resort is my only choice of where to stay. Jackie O who led the staff for breakfast was extremely kind and sweet. There really isn't even one person that worked there that i didn't feel was kind and truly loved their jobs.
We went for a friends wedding that was hosted at the hotel and i have to say the wedding was OUTSTANDING. the hotel hosted us so graciously and impeccably!
Again if you do go to PR and stay in San Juan, you MUST stay at the El San Juan Resort and Casino. there is NO other choice if you want amazing amenities and an even MORE amazing staff!
thank you ALL again for making my first trip to PR one I will never forget. Valentines day weekend, i fell in love with this resort and I cant wait to get back here!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, February 21, 2013
Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered!
Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoyed your stay.

Thank you, again and we look forward to your return visit! Please make sure to contact me, as it would be a pleasure to welcome you back!

Susan.Wilkerson@hilton.com
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Dunmore, Pennsylvania
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed February 19, 2013

DIRTY bathrooms, plastic room furnature in room, no work station, no outlets in bathrooms, balcony removed form all rooms....I changed rooms 3 times!

I woul dthink that once this became a Hilton it would have gotten better....wrong!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, A Hilton Hotel, responded to this review, February 21, 2013
We apologize for the inconveniences you encountered during your stay with us. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. Please accept my sincere apologies in regards to our housekeeping service. I am sorry that you found your bathroom dirty and that there were no outlets available. I realize that this may have caused you some inconveniences and I sincerely apologize for this. I can assure you that your feedback has been taken into consideration.

Again, thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us again.

Susan.Wilkerson@hilton.com
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Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 18, 2013 via mobile

Can't say enough good things about the El San Juan. From Check in, the rooms, the staff, the pool and restaurants - every aspect was great. Our family of 5 was always comfortable and well taken care for. Also has good walking access to local restaurants for other option and shopping. Special thanks to Maria and Jackie O for your extra attention and warm personality at breakfast.

Stayed February 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
114 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed February 18, 2013

We were there over the holidays and it was a lovely hotel. The hotel literally had everything inside it. There was a mini indoor mall with many shops, food, Starbucks, jewelers and salon. The staff was great and we really enjoyed the stay with the exception of the beach. The hotel sits right on the beach, the rooms overlook the beach but yet the only way to get to it is by leaving the hotel premises by walking up a long driveway and then onto the main street and continuing for several blocks. Then a few blocks later you make a right and walk another block and you arrive at the beach. The beach is full service. They have chairs and umbrellas to rent and further down there are water sports , wave runners paddle boarding etc. The beach was quite busy lots of music and people . My chief complaint is that for such an upscale resort why is there no beach access through the hotel? Otherwise the hotel was great.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about El San Juan Resort & Casino, A Hilton Hotel

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino, A Hilton Hotel 4*
Number of rooms: 386
Official Description (provided by the hotel):
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting - ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award winning restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino, A Hilton Hotel Puerto Rico/Isla Verde

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