First of all if you can't beat the trip from the airport! Check in was probably one of the smoothest I've ever had. The grounds are beautiful, the restaurants very nice and lobby is gorgeous. Not one time did my husband or I encounter an employee on the property that didn't go out of their way to smile and greet us. The room was exactly as pictured, if you want all new furnishings stay in a new hotel....as for sand on your floor it's a BEACH resort. Can't wait to come back!

plusses-hotel was very pretty inside and outside. workers were very nice. from the doorman angel berrios to the cleaning ladies, they were extremely helpful. area had lots restaurants to visit. walgreens very close to buy things for your room. entertainment in lobby every night i was there(5 days) was enjoyable.taxi was always available.nice that beach had complimentery beach chairs. mattresses very soft.

minuses- rooms could have had better looking floors but not a big deal. beach could have been raked of the seaweed also. wish beach had volleyball,pool table, ping pong,video games, kids playground. not much for kids to do. taxi rate seemed to change on every trip i made. they say it was a flat rate but im not to sure of that. meters were never on. taxi drivers never very talkative unless you start conversation. that might be protocal. everything very expensive at the hotel.(drinks,food)

Best Valentines Day EVER! this hotel is incredible! Led by the most amazing manager Susan Wilkerson the staff was amazingly helpful and kind. We were welcomed every morning with a bright smile and amazing amenities. The food, the pool, the spa, the shops, the casino, the views! this place is #1 on my books. When i come back to PR there is NO question in my mind that the El San Juan Resort is my only choice of where to stay. Jackie O who led the staff for breakfast was extremely kind and sweet. There really isn't even one person that worked there that i didn't feel was kind and truly loved their jobs.
We went for a friends wedding that was hosted at the hotel and i have to say the wedding was OUTSTANDING. the hotel hosted us so graciously and impeccably!
Again if you do go to PR and stay in San Juan, you MUST stay at the El San Juan Resort and Casino. there is NO other choice if you want amazing amenities and an even MORE amazing staff!
thank you ALL again for making my first trip to PR one I will never forget. Valentines day weekend, i fell in love with this resort and I cant wait to get back here!

DIRTY bathrooms, plastic room furnature in room, no work station, no outlets in bathrooms, balcony removed form all rooms....I changed rooms 3 times!

I woul dthink that once this became a Hilton it would have gotten better....wrong!