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El San Juan Resort & Casino: Traveler Reviews

4.0 of 5
6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
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El San Juan Resort & Casino
Ranked #9 of 14 hotels in Isla Verde
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898 reviews from our community

Traveler rating
    310
    271
    151
    90
    76
See reviews for
Families
184
 
Couples
355
 
Solo
22
 
Business
59
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Lake Hopatcong, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“We loved it!”
5 of 5 stars Reviewed February 21, 2013

At first we were put in a white room over looking the roofs of the buildings below. There was no patio and no view. Not bad but it could have been in any hotel anywhere. We went to the desk the next day and Mara found us a room in the lanai section over looking the ocean. It was more money but just what we wanted. The room had beautiful with dark wood furniture and white stucco walls which gave us the feel of being on a island. Great bathroom and patio. From that point on everything was perfect: staff, pool & beach. We loved it.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask 883Sue about El San Juan Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
kansas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
“Amazing property!”
5 of 5 stars Reviewed February 21, 2013

First of all if you can't beat the trip from the airport! Check in was probably one of the smoothest I've ever had. The grounds are beautiful, the restaurants very nice and lobby is gorgeous. Not one time did my husband or I encounter an employee on the property that didn't go out of their way to smile and greet us. The room was exactly as pictured, if you want all new furnishings stay in a new hotel....as for sand on your floor it's a BEACH resort. Can't wait to come back!

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask SarahKarcher about El San Juan Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groton, Connecticut
1 review
2 helpful votes 2 helpful votes
“pretty casino”
4 of 5 stars Reviewed February 21, 2013

plusses-hotel was very pretty inside and outside. workers were very nice. from the doorman angel berrios to the cleaning ladies, they were extremely helpful. area had lots restaurants to visit. walgreens very close to buy things for your room. entertainment in lobby every night i was there(5 days) was enjoyable.taxi was always available.nice that beach had complimentery beach chairs. mattresses very soft.

minuses- rooms could have had better looking floors but not a big deal. beach could have been raked of the seaweed also. wish beach had volleyball,pool table, ping pong,video games, kids playground. not much for kids to do. taxi rate seemed to change on every trip i made. they say it was a flat rate but im not to sure of that. meters were never on. taxi drivers never very talkative unless you start conversation. that might be protocal. everything very expensive at the hotel.(drinks,food)

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask roberto c about El San Juan Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
1 review
2 helpful votes 2 helpful votes
“#1 choice for an amazing stay in Puerto Rico!!”
5 of 5 stars Reviewed February 20, 2013

Best Valentines Day EVER! this hotel is incredible! Led by the most amazing manager Susan Wilkerson the staff was amazingly helpful and kind. We were welcomed every morning with a bright smile and amazing amenities. The food, the pool, the spa, the shops, the casino, the views! this place is #1 on my books. When i come back to PR there is NO question in my mind that the El San Juan Resort is my only choice of where to stay. Jackie O who led the staff for breakfast was extremely kind and sweet. There really isn't even one person that worked there that i didn't feel was kind and truly loved their jobs.
We went for a friends wedding that was hosted at the hotel and i have to say the wedding was OUTSTANDING. the hotel hosted us so graciously and impeccably!
Again if you do go to PR and stay in San Juan, you MUST stay at the El San Juan Resort and Casino. there is NO other choice if you want amazing amenities and an even MORE amazing staff!
thank you ALL again for making my first trip to PR one I will never forget. Valentines day weekend, i fell in love with this resort and I cant wait to get back here!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Refael Omer C about El San Juan Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review
February 21, 2013
Thank you for your review, it was a pleasure being of service! I see you took advantage of the many amenites the El San Juan has to offer and enjoyed the service the staff rendered!
Puerto Rico, as an island has so much to offer as a destination, I was delighted to hear you were able to enjoyed your stay.

Thank you, again and we look forward to your return visit! Please make sure to contact me, as it would be a pleasure to welcome you back!

Susan.Wilkerson@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dunmore, Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“Terrible room condisions......RUN !”
2 of 5 stars Reviewed February 19, 2013

DIRTY bathrooms, plastic room furnature in room, no work station, no outlets in bathrooms, balcony removed form all rooms....I changed rooms 3 times!

I woul dthink that once this became a Hilton it would have gotten better....wrong!

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
Ask mmcmpc about El San Juan Resort & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review
February 21, 2013
We apologize for the inconveniences you encountered during your stay with us. It is through feedback as yours that we evaluate ourselves and identify the areas where we can improve. Please accept my sincere apologies in regards to our housekeeping service. I am sorry that you found your bathroom dirty and that there were no outlets available. I realize that this may have caused you some inconveniences and I sincerely apologize for this. I can assure you that your feedback has been taken into consideration.

Again, thank you for taking the time to share your recent experience at our hotel and I do hope that if you are ever in town, you consider staying with us again.

Susan.Wilkerson@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about El San Juan Resort & Casino

Also Known As:
El San Juan Resort And Casino
El San Juan Hotel Isla Verde
El San Juan
El San Juan Hotel
The Waldorf Astoria Collection
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde
Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar/Lounge Beach Business Center Casino Fitness Center Kids Activities Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotels in Isla Verde
#5 Casino Hotels in Isla Verde
#6 On the Beach Hotels in Isla Verde
#8 Family Hotels in Isla Verde
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
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El San Juan Resort & Casino
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