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“Best time ever!!” 4 of 5 stars
Review of El San Juan Resort & Casino

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El San Juan Resort & Casino
4.0 of 5 Hotel   |   6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico   |  
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Rates from $99
Ranked #9 of 14 hotels in Isla Verde
Greenwich, Connecticut
1 review
“Best time ever!!”
4 of 5 stars Reviewed December 7, 2011

I recently came back from Puerto Rico from a stay at the El San Juan Resort, and i wish i was back back back! My girlfriend and I needed to get out of dodge and relax and play and we did just that! we had a spectacular view; the room was awesome and the bed was riduculously comfortable. There is a grocery/liquor store right around the corner, the water was 83 degrees and the pool and jacuzzi were so awesome, especially the jacuzzi...the nightclub was pumping and so was the casino!!
Hot guys too:)

Room Tip: above the 6th floor!
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  • Stayed November 2011, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,558 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (510)
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Tarpon Springs, FL
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 6 cities Reviews in 6 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed December 6, 2011

Of course one stays in a hotel because of the room, amenities, etc. In that respect the El San Juan does not disappoint. However, it is the amazing staff members we met that made our stay truly memorable. Upon check-in we told Tania at the desk that we were on our honeymoon. She immediately upgraded us to a Jr. Suit. She later gifted us with chamagne and chocolate covered strawberries. The room was lovely with a partial ocean view on the top floor. We next met Yolanda Ramos, assistant front office manager. She guaranteed us late check out. A second bottle of champage and more strawberries were the compliments of the concierge, Kamil Segarra. I cannot stree enough how totally welcomed and comfortble we were made to feel being a gay honeymoon couple. We departed with hugs all around! The hotel and it's marvelous staff are highly recommended.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
3 of 5 stars Reviewed December 3, 2011 via mobile

The San Juan Hotel and Casino is no longer the gem it used to be. The staff is unable to provide the quality of service It's usual clientele was used to. I just called to find information in reference to a hotel activity and was given the usual run around about this request. I was transfered to the concierge for the second time after four telephone transfers and the lady opted to hang the phone without a response. No one that spoke to me was capable of just stating that they had no information on the matter. With the exception of the gentleman that took my call for a reservation_ whom was capable to carry its job with a high degree of professionalism_ the rest of the staff needs to be re_trained on tourism costumers service standards.

I have been a client of the hotel since very young. Therefore, I can testify of the poor quality of the service that the hotel is currently providing. Be aware that if you speak Spanish... The staff approach to do business is extremely un_professional. In summation, the administration of the hotel needs to address these issues with a higher level within the hotel priority list. Your staff is your image and currently the face of your image falls into very low standards.

I have no other choice than to find another hotel for my stay.

Respectfully your,

WSH

  • Stayed December 2011
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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susanwilkerson, Front Office Manager at El San Juan Resort & Casino, responded to this review, December 11, 2011
On behalf of our family, I truly apologize for the inconveniences that you experienced with the property. I would be appreciative to hear further details of the issues you encountered, please contact me at the email listed here. We take our guest feedback very seriously, in efforts to improve our service and product. Rest assure, I will share your comments with our leadership team and take immediate action to solve these opportunities.

I remain at your service.

Susan.wilkerson@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jacksonville, Florida
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 30, 2011

This was the perfect place for me in Isla verde. Plenty of things to do in the hotel. Best hilton stay in 2011. Some tips:

1. Bring some semi-format attire, will need it for the Latin dance over the weekend and also for the clubs.
2. Take the tours for the rainforest, but skip the ones for the cave.
3. Beach and pool are the best, but dont wear bright blue (that seems to be the staff dress code)

  • Stayed November 2011, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tyler, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 29, 2011

This hotel is beautiful. My family and I stayed one night as a buffer between arriving on the island and driving to our final destination. We were upgraded to a beach front room, and could not have had more beautiful accommodations. As the title says, this place is great for nightlife, but not so great for tired families. The room above us brought their party from the casino to their room, and began to rearrange furniture, dance, and break glassware on the tile floors. It was extremely loud. After 3 calls to security, the party moved back to the casino/bar, and we rested blissfully the rest of the night. This is a great place to party, but not catch an early bedtime. Still, I loved it.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jersey City, New Jersey
Senior Contributor
28 reviews 28 reviews
17 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 29, 2011

We had a fantastic time at the El San Juan. It's a lovely property, spread out on a nice beach (Isla Verde). The property has 3 great pools, 3 hot tubs, plenty of comfortable lounging chairs, swim up bar, food/drink service on the beach, Oceanside massages, spa, shopping, and tons of nice restaurants to choose from (within the property). It's a perfect couples getaway. The lobby lounge has salsa dancing on the weekends which was great fun, and had a classy vibe, and there is also a nightclub - Brava, which is pretty good (Nothing different if you are from NYC or Philly, but a cool club if you are in the mood for clubbing). The resort also has tennis courts (not in mint condition, but a good nice to have) and Oceanside yoga classes (these were great). The service in the resort was outstanding. The pool swim up bar folks gave us a free drink when our food was late - for which we never even complained, cos who wants a fast pace at a beach resort? It's all about relaxing and losing sight of time. We reached out to Susan Wilkerson before we left, and received an immediate reply, and ample upgrades and rewards as well, so a special thank you to her.
Driving in PR is not exactly like driving on the mainland - but there is a concierge who helped us with bio-bay tours, and an on-site enterprise. We had rented a car from the airport itself, which was not exactly necessary, but definitely helpful. The location of this hotel is pretty convenient as well. I highly recommend this hotel, esp for couples or families with bigger children/friends travelling together.

Room Tip: If you can splurge - def recommend the oceanfront rooms. We had one, and was awesome.
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2011

We stayed at the ESJ resort for a week and just loved it. Before we booked our vacation I reached out to Susan Wilkerson, a manager at the hotel, to ask a few questions about the hotel as we’re traveling with 4 adults and a child and she responded to our e-mail immediately and then was very helpful and welcoming when we arrived. She made sure our rooms were next to each other and went out of her way to situate us in perfect family-friendly accommodations. (Susan, THANK YOU!) The hotel is absolutely gorgeous both inside and out. The beach was the best in the area and the staff superb. We really felt welcome the entire time we stayed there. As soon as we walked into the pool/beach area we were offered beach toys for my daughter, just a priceless touch. The hotel offers lots of entertainment with lots of live music (yet the rooms are quiet), casino, outdoor dining, etc. The drinks and food are a bit pricey, but the mojito was the best I’ve ever had. We had dinners in Old San Juan. The hotel is within walking distance to lots of breakfast places and lunch options as well. I hope we get to go back some day.

  • Stayed November 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about El San Juan Resort & Casino

Address: 6063 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Luxury Hotel in Isla Verde
#4 Spa Hotel in Isla Verde
#5 Casino Hotel in Isla Verde
#6 On the Beach Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — El San Juan Resort & Casino 4*
Official Description (provided by the hotel):
Oceanfront hotel surrounded by 15 acres of landscaped grounds in fashionable Isla Verde district - 15 minutes from Old San Juan. El San Juan Resort & Casino, A Hilton Hotel presents a perfect blend of tropical splendor, Old World elegance and vibrant culture. Redesigned guest rooms are bright and inviting- ideal for a retreat. Lounge at the beach or on the expansive Encanto Pool Complex featuring flowering gardens, and spacious sundeck, Olympic-sized pool, Fantasy swimming pool with swim-up bar, waterfall and whirlpools, private cabanas for rental or relax and rejuvenate at the Edourad de Paris Day Spa. Enjoy a vibrant and varied nightlife, choosing from nine on-site award wining restaurants, a world-class casino, plus 15 lounges, bars and nightclubs. One life to live? Live it up at El San Juan! ... more   less 
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Also Known As:
El San Juan Hotel Isla Verde
El San Juan Resort And Casino
El San Juan Hotel Casino
The Waldorf Astoria Collection Carolina
El San Juan Hotel Puerto Rico
El San Juan Resort & Casino Puerto Rico/Isla Verde

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