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“Hojo's right in the center and close to Old San Juan” 4 of 5 stars
Review of Howard Johnson Hotel Carolina/San Juan

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Howard Johnson Hotel Carolina/San Juan
2.5 of 5 Hotel   |   4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico   |  
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Stay 3+ Nights, Save 20%
Ranked #10 of 14 Hotels in Isla Verde
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603 reviews from our community

Traveler rating
    157
    175
    142
    75
    54
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Miami, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

I arrived at this hotel really early in the morning and I was put into the "dungeon" as others describe it because it has no windows and let me clarify it is not a dungeon and its far from it its a standard guest room its a bit small good for maybe a 1 night stay no more but its a regular room with a bed, mini frige, tv, night stand and ect.... later that day was put into a better room which was really nice and big with the same things as the other room just bigger and with a window...lol..... The pool was amazing great for tanning they keep this hotel looking very clean at all times I loved that and the rooms were very clean i dont know wat these other people are talking bout for real....

Their guest service skills and this comes from the bottom of my heart are at a 5* hotel quality from the moment I got there i did not at all feel like just another guest from the guys out side at the parking which are awesome they helped me know a little about the night life in the city and told me how to get this spot BRAVA and later that night gave me directions to another post called hollywood to meet with some people.... Rhina always had a smile on her face <3 that... the girl that's on 10th floor in the morning for breakfast super sweet <3 that too and every one else was great too.... at this hotel I felt like they really cared, service is very personalized they are just always in a good mood and ready to help and they are very knowledgeable about the area...

I recommend this hotel and I will most def. be back to stay here.... its good for a 1 night stay, and for even a week stay its very well located walking distance to everything that is good in Isla Verde, breakfast was great I have really nothing bad to say.... THANK YOU SO MUCH EVERY ONE AT THE HOWARD JOHNSON....

Room Tip: ice machines on the 3rd and 4th floor only
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ponce
1 review
4 of 5 stars Reviewed February 20, 2013

Best value for your money. The location is excellent. Staff very courteous and helpful. The internet service is good but the wireless signal quality drops as you go to the end of the room where the desk is. But otherwise if you are in a business trip as I were it is excellent.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Howard Johnson

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed February 19, 2013

I was booked into this hotel by a third party and the room HAD NO WINDOWS! Not only did this feel like being in a dungeon or a prison, but the room was small and cramped. Having checked in late at night and not having the time to argue the point. I immediately checked out the first thing in the morning and made a reservation to the La Concha Renaissance Hotel. Did not partake in the free breakfast and saw no other part of the hotel other than the front desk and the first floor room.

Apparently this was booked for a two-night stay, I tried to cancel the second night, but the hotel suggested I call the agent and the agent suggested I contact the hotel. The hotel was not only lacking in customer service, they did not see this as unusual. Apparently after a less than eight hour stay in this poor definition of a hotel, they still refused to refund the second night, when in all fairness, the entire stay should have been refunded.

Would hate to be in this room if some sort of emergency happened and I don't know how as hotelier, how Howard Johnson can rent out rooms such as this!

Room Tip: Do not stay in this hotel!
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  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel Carolina/San Juan

Address: 4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Howard Johnson Hotel Carolina/San Juan 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Howard Johnson Carolina
Carolina Howard Johnson
Howard Johnson San Juan
Howard Johnson Puerto Rico
Howard Johnson Hotel Carolina/San Juan Puerto Rico/Isla Verde

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