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“Howard Johnson the best” 5 of 5 stars
Review of Howard Johnson Hotel Carolina/San Juan

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Howard Johnson Hotel Carolina/San Juan
2.5 of 5 Hotel   |   4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico   |  
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Ranked #10 of 14 Hotels in Isla Verde
Puerto Rico
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Howard Johnson the best”
5 of 5 stars Reviewed February 8, 2012

Just wanted to say Thank You for your kind hospitality excellent hotel , the rooms were always clean ,roomservice excellent , the employees were awesome they really know how to treat a guest and most of all good prices and it's near to so many night outings .Thank you Estela (if I had to rate it I would rate it a 10 )Howard Johnson in Isla Verde Of Puerto Rico

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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759 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Washington, DC
Level Contributor
34 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed February 2, 2012

We recently stayed at this hotel for 5 nights. We were given a room on the 3rd floor, overlooking the street/ocean. Room had a fridge, which we used to house bottled water, which was great. However, the fridge was still full from the last guests food items and expired milk (ick!), which we had to clean out ourselves in order to utilize the fridge.

Rooms are carpeted, which is a surprise, as I thought it would be easier for a hotel across the street from a beach to clean tracked-in sand with tile floors. Towels were clean, but sparse, with only 2-3 bath towels, 1 hand towel and 1 wash cloth per day for the room. Basics were provided for the bathroom (shampoo, conditioner, lotion, and sometimes mouthwash). Sheets were clean but thin. Bed was somewhat comfy. Maid kept the bathtub clean each day (free of all the hair, sand, etc). Was pretty much what I expected staying at an older HoJo. I would even compare the room quality to the Coqui Inn across the highway from this hotel (I've stayed there too).

What sets this HoJo apart are the staff (beyond friendly), the location (right across from the beach access!), and the breakfast. Breakfast consisted of hot oatmeal, fruit, various cereals, toast (white or wheat, with butter or jelly), pastries, muffins, OJ, apple juice, water, milk, tea and coffee. Would I rather have a big pancake breakfast? Sure. But for free, I am not going to complain. Be sure to bring a dollar or two to tip the waitstaff in the morning, as they bust their butt to try to keep the food stocked and tables clean. Note that the later in the morning you go to breakfast, the less likely you are to find everything in stock.

There are multiple reasons why it is great to have your hotel so close to the beach: You spend less time walking and more time enjoying the sun; you can run inside if you forgot something, have to go to the bathroom, or if a sudden torrential downpour occurrs outside; and you are close to all of the other touristy bars, restaurants, and casinos without paying an arm and a leg for a room at those casino hotels.

Was it a luxurious hotel? No, of course not. But if all you are looking for is a hotel right across the street from the beach to sleep and shower in, with the added bonus of a free breakfast, at a reasonable rate, consider this one.

We bought this hotel reservation as part of a vacation package through one of the discount websites (William Shatner anyone?), so be aware that the hotel charged us an additonal amount for taxes when we checked in, so take that into consideration when price comparing.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen M, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review, February 17, 2012
Dear Guest,

Thank you for taking the time to share your experience about the hotel. Feedback like yours is very important to us as it gives us an opportunity to improve our service to you and our other guests. We are sincerely apologetic for the inconvenience with the fridge and really appreciate your comments about our friendly staff, location and breakfast. We look foward to welcoming you back soon! We love having you here! Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 30, 2012

I stayed there twice- at the beginning and at the end of a group tour.The first time was on an upper floor (8th)and the room was decent with a view of the ocean.The second time we were on the 4th floor - Rm 409. The moldy odor hits you the minute you step off the elevator.Everything in the room was old and smelly.The pillows, bedspread, rug, refrigerator smelled as did the bathroom which was peeling.Some in our group refused to accept their rooms and waited hours until another was available. There was a large group of staff from a cruise ship that arrived right before us and maybe we got bumped to these awful rooms.They had lots of heavy luggage which probably caused the elevator to break-which was not repaired even 2 days later and we had to use a filthy service elevator.When we requested another room on the last day they didn't even have the decency to give us a room facing the ocean-we got a parking lot facing room on the 7th floor.

  • Stayed January 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen M, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review, February 14, 2012
Dear Guest,

Thank you for taking that time to share your experience about our hotel. We sincerely apologize for the inconveniences with the room and elevator. Unfortunately we didnt have any ocean view rooms to offer you on that day but if you come back we will gladly reserve a beautiful ocean side room for you in advance. We constantly strive to ensure all our guests are completely satisfied with your stay. Look foward to welcoming you back soon. Best Regards,
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Caracas, Venezuela
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed January 19, 2012

The best price in the area, near to all attractions, with friendly and courteous staff. Very elemental breakfast, but definitely adequate price-wise.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen M, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review, February 14, 2012
Dear Guest,
Thank you for taking the time to share your experience about the hotel. We are pleased that you enjoyed your stay with us. Looking foward to see you soon. We love having you here!
Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California, United States
Level Contributor
56 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed January 17, 2012

Reasonably priced, centrally located, friendly staff. Didn't care about the breakfast, but I am an eggs & bacon king of guy. If you lioke continental bfst, then it's O.K.

  • Stayed January 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen M, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review, February 14, 2012
Dear Guest,
Thank you for taking the time to share your experience about the hotel. We are pleased that you liked the location and our friendly staff. We look foward to welcoming you back soon. We love having you here!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Killeen, Texas
1 review
4 of 5 stars Reviewed January 16, 2012

Me and my two girls (5,7) went to Puerto Rico for the Christmas break. We had a wonderful time. On the day of our departure we encountered a lot of traffic on our way to the airport and we missed our flight. I immediately called my family and they turned around and picked us up.
I remember seen this hotel on our way to the airport, so we drove over and I explained what had happened to the guy at the front desk and that I only needed one night because we were flying out the very next day...right then and there they took care of me, my girls and my family. They have Great Rates, continental breakfast (which is served on the 10th floor overlooking the beach on one side and the city on the other) pool, and a great italian restaurant on site. Above all that, the service and attention to detail from Ramon Echevarria and the rest of the staff at the HOJO Isla Verde were AWESOME!!! We will be using this hotel again during our summer vacation!

Room Tip: Higher floors have ocean views
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  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen M, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review, February 19, 2012
Dear Guest,

Thank you for taking the time to share your experience at Howard Johnson, Carolina. We are committed to exceed your expectations and your comments about Ramon Echevarria make us confident that we are achiving our goals!

I'm glad that you enjoy look foward to meet you in the summer! We will be waiting for you.

Best Regards,


Carmen Maldonado
Hotel Manager at Howard Johnson
4820 Ave Isla Verde
San Juan 00979, Puerto Rico
T 787 728 1300 F 787 727 7150
cmaldonado@empresassantana.com
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Cincinnati, Ohio
Level Contributor
23 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed January 5, 2012

I would probably give this hotel 3.5 stars - overall. First of all, we liked the beautiful partial ocean view and nice balcony on the 8th floor. Rooms on lower floors do not have balconies. Another plus is that the beach is right across the hotel which is really convenient. There is also a bus stop pretty close to the hotel if one wants to visit the heart of San Juan or the Old San Juan area without a car. We did try this one day and it seemed fairly convenient and cheap. Walgreens down the street was really convenient to get snacks/drinks etc. Breakfast was just ok and pretty repetitive/boring, with the only hot item being oatmeal besides coffee/tea. However, the breakfast area is large and amazing; it's on the top floor with all-glass walls and a gorgeous ocean view. Our room came with a fridge and a microwave (upon request) which was quite helpful for an extended stay. The front desk staff were courteous and helpful; however room service and housekeeping requests was very slow whenever we called for something. Not sure if this was because we were on the highest floor. Faccio Pizza in the hotel has great italian food; we tried the pasta dishes one night and they also have great pizzas which seemed popular.
The Isla Verde area seemed ok during the day but cops were pretty prevalent on isle verde avenue at night. It seemed safe but it just made us wonder if it was safe to walk the streets esp. at night. Condado seemed like a more happening area to stay in, based on our exploration of resort areas around San Juan. However, this was a reasonable hotel at a convenient location by the beach, and just right for a short vacation.

Room Tip: 8th floor has ocean views and balconies.
See more room tips
  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmen M, Hotel Manager at Howard Johnson Hotel Carolina/San Juan, responded to this review, February 19, 2012
Dear Guest,

Thank you for taking the time to share your experience about Howard Johnson, Carolina. I would like to apologize for the delivery delay on the Housekeeping requests. I personally discussed the situation with the housekeeping team and can guarantee you it is not the rule in our hotel. A the same time we are delighted that you liked our location and friendly staff. Isla Verde is safe during the day and night, no worries at all since this is a tourist area.
We hope that in the future you decide to stay with us once again. We love having you here!

Best Regards,

Carmen Maldonado
Hotel Manager at Howard Johnson
4820 Ave Isla Verde
San Juan 00979, Puerto Rico
T 787 728 1300 F 787 727 7150
cmaldonado@empresassantana.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Howard Johnson Hotel Carolina/San Juan

Address: 4820 Isla Verde Ave, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 14 Hotels in Isla Verde
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Howard Johnson Hotel Carolina/San Juan 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Howard Johnson Carolina
Carolina Howard Johnson
Howard Johnson San Juan
Howard Johnson Puerto Rico
Howard Johnson Hotel Carolina/San Juan Puerto Rico/Isla Verde

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