Rooms are nice. Free breakfast a plus. Located near many restaurants and a block from Isla Verde beach.
Front desk extremely disorganized, very slow check in, unwilling to explain room charges.
Major stench by the pool on our second day, smells like sewage (due to proximity of trash trucks, says staff).
Location advertises a pool bar and restaurant, but it was not open during posted hours. After many complaints from patrons, staff reluctantly opened it.
Back bedrooms are quiet, but do not count on using the sofabed in the living area if you want to sleep. Loud music from the atrium goes til midnight.
Location advertises room safes, but front desk could not locate key for ours, so no safe for us.
- Also Known As:
- Embassy Suites San Juan Hotel
- Embassy Suites San Juan Hotel And Casino
- Embassy Suites San Juan Hotel Isla Verde
- Embassy Suite San Juan Puerto Rico
- Embassy Suites Carolina
- Carolina Embassy Suites
- Embassy Suites San Juan
- Embassy Suite San Juan
- Embassy San Juan
- Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde
- Official Description (provided by the hotel):
- The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Muñoz Marín Intl. airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a complimentary full cooked to order breakfast every morning and two hours of beverages every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more less
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