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“great ambiance/ appearance” 5 of 5 stars
Review of Embassy Suites by Hilton San Juan Hotel & Casino

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Embassy Suites by Hilton San Juan Hotel & Casino
3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico   |  
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Ranked #6 of 14 Hotels in Isla Verde
A TripAdvisor Member
“great ambiance/ appearance”
5 of 5 stars Reviewed December 20, 2013

we loved all the holiday lights and festive decorations when you walked into this hotel and feels more like a five star resort without the hefty price. Everything is so clean and in place. The fish tanks are well kept and compliments the area very well. we liked the different sitting areas. Breakfast is beyond satisfying with its wide variety of food for both young and old. worth every penny.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,587 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
columbus, oh
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed December 19, 2013

My friends and I had a wonderful stay at the Embassy Suites in December 2013. There were four of us in the room and it was a little tight, but one person slept on the couch, which was a little uncomfortable. The only other complaint was that the events downstairs were pretty loud up until midnight two nights out of the seven we were there (we were on the third floor). The complimentary breakfast was delicious, especially the omelettes, which I usually don't like. The employees I encountered were all really nice. It was convenient to have the restaurants in the hotel, especially when we were too tired to venture back out. The managers' reception was also very nice - the servers were friendly and the drinks were strong. The snacks were ok - the pita chips were good, but the popcorn was consistently burnt.

The location was fairly close to the beach - just a few minutes walk - and it was nice to have the beach chairs and towels provided. We also had the option of an umbrella, which was great since I got sunburnt early in the trip.

Overall, I would definitely return!

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buffalo, New York
1 review
2 of 5 stars Reviewed December 19, 2013

I recently stayed at the Embassy Suites San Juan - Hotel & Casino 12/12012/15. I was extremely pleased with staff but disappointed with accommodations. I found the room to be dismal and outdated and require significant updates. The bathrooms in particular were in need of much attention. The bathtub was chipped and looked dirty. My kids did not want to take a bath.Cleelings had stains.


The accommodations did not meet the standard I would expect from a Hilton owned property.

  • Stayed December 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites by Hilton San Juan Hotel & Casino, responded to this review, December 24, 2014
Dear ST1976lkabrov:

Thank you for taking the time to review your stay with us. I would like to apologize for the inconveniences you experienced during your stay with us. We try to always go above and beyond for our guests and I am very sorry to hear that we were unable to do that for you. I want you to know that all of the inconveniences you experienced will be addressed with the proper departments and we hope that we can have the chance to have you as a guest in the future and will be able to exceed your expectations as we always try to do. Thank you again.

Sincerely,

Aixa Berrios
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Louis, Missouri
Level Contributor
59 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed December 19, 2013

Decided to stay here for the free breakfast and the the free happy hour. This hotel only needs attention to some minor maintenance issues. Some of the hotel room furniture also requires updating but that's were the complaints stop. Overall, staff is is extremely friendly and helpful. Plus your within walking distance of the Beach and a 20 minute cab ride to Old San Juan.

Room Tip: Book early. This is a popular Hotel because of the price.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okemos, Michigan
Level Contributor
1,069 reviews
77 hotel reviews
common_n_hotel_reviews_1bd8 332 helpful votes
4 of 5 stars Reviewed December 18, 2013

Stayed four nights at this Embassy Suites. Had a small problem in getting the room I reserved, but the manager not only took care of the problem, but reduced the rate for the room. My only negative is the managers reception. They only have chips & dip and popcorn. All other Embassy Suites I have stayed in have had hot snacks and/or cheese and vegetables. The location is great in a very nice area with restaurants and shopping only a block away. Very safe to walk around this area. Will stay here if I return on business to Puerto Rico.

Room Tip: Reserve room on high floor.
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  • Stayed December 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 18, 2013

This hotel is excellent for 1st time visitors to San Juan. The breakfast buffet and evening reception are a plus. The rum punch was amazing. Taxi's are available to take you anywhere you like and they have set fees. Carlos at the valet booth is very knowledgeable and has excellent recommendations for things to do, see and places to eat.

  • Stayed December 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, Colorado, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed December 18, 2013

Generally speaking not a bad stay. Wouldn't recommend the scrambled eggs for breakfast but you can order your own. Would have liked to see more of a selection of eateries. Rooms were clean, nice entryway, has a business center although one of the printers weren't working - someone else complained they had been waiting 3 hours for it to be fixed (?) General Manager was a lovely lady.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 On the Beach Hotel in Isla Verde
#5 Business Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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