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Embassy Suites by Hilton San Juan Hotel & Casino
3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico   |  
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Special Offer
Free Night & $100 Credit
Ranked #6 of 14 Hotels in Isla Verde
Pa
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“No pool”
4 of 5 stars Reviewed September 24, 2013

We stayed at this property before leaving on a week cruise out of San Juan. Was very disappointed that the pool was closed due to construction. Which we were never informed of. I would have gone someplace else.. Being in the islands you want to swim.. Breakfast buffet was crazy, running out of things things not working. Night reception was ok, not sure a free drink is with it the hassle though, rooms were clean. No I don't think I would stay here again.

  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,586 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (284)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Hartford, United States
1 review
5 of 5 stars Reviewed September 24, 2013

I went to the Embassy on a business trip, but it was so nice there I can't wait to plan a trip with friends and family. The breakfast was great!and the rooms were like a small apartment. I loved the fact there was a small fridge and a microwave. The stores and beach were walking distance.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, United States
1 review
5 of 5 stars Reviewed September 24, 2013

The Embassy have a super staff which know all about customer service ,Very friendly and efficient staff. The hotel lobby is spectacular with the Caribbean looks with landscape palm trees and waterfall.. Love it. We had the opportunity to see in action the General Manager Marisol greeting everyone at breakfast and even took us coffee. You would never have notice she was a GM, just one of the crew. The evening reception and bartender couldn't get any better. The reservation staff where awesome and I thank all of them and also Mrs. Evelyn Colon which took her time to help us with our reservation and show us all the amenities of the hotel..

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, United States
1 review
5 of 5 stars Reviewed September 23, 2013

Great place to stay - excellent location for business travel. Great place to stay - excellent location for business travel. Great place to stay - excellent location for business travel. Great place to stay - excellent location for business travel. Great place to stay - excellent location for business travel. Great place to stay - excellent location for business travel.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silverdale, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 23, 2013

Everything about this hotel was awesome. The evening manager's drinks and hor d'oeuvres were outstanding. As a gold Hilton Honors member i received a free breakfast coupon. the breakfast was buffet style or you can order from the chef. this was an awesome stay experience. I will stay here again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 23, 2013

Best hotel and excellent service. Very pleased and would definately come back. One of the best experience traveling, close to the airport and car rental. Withing driving distance to all point of interest visiting Puerto Rico.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minneapolis, Minnesota
Level Contributor
65 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed September 20, 2013 via mobile

Embassy Suites always is a great location and great hotel. My experience always tops thought this time the pool was closed for repairs they made arrangements to use a nearby pool at another hotel. The staffing was very helpful and had a great lunch at El Patio Restaurant.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites by Hilton San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#6 Romantic Hotel in Isla Verde
#6 Family Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The newly renovated hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites By Hilton San Juan Hotel & Casino Puerto Rico/Isla Verde

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