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Embassy Suites San Juan Hotel & Casino: Traveler Reviews

3.5 of 5
8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
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Embassy Suites San Juan Hotel & Casino
Ranked #5 of 14 hotels in Isla Verde
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743 reviews from our community

Traveler rating
    239
    308
    124
    52
    20
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Families
272
 
Couples
170
 
Solo
26
 
Business
68
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Toppenish, Washington
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Pre-Cruise Stay”
4 of 5 stars Reviewed February 22, 2013

I chose this hotel because it was close to the airport and we had a late evening flight arrival. We stayed in a two room suite which was actually just two hotel rooms joined together by a door. One of the rooms had a seperate bedroom. The other was just a large room with two double beds. Slightly outdated, but clean and adequate for our stay. We paid for a package that included transportation to the cruise ship so we felt like it was a good deal. Did not use the pool but did walk around and it looked very nice.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask planegirl about Embassy Suites San Juan Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wichita, KS
Top Contributor
148 reviews 148 reviews
109 hotel reviews
Reviews in 87 cities Reviews in 87 cities
175 helpful votes 175 helpful votes
“Best part is the location”
3 of 5 stars Reviewed February 21, 2013

My wife, daughter and I stayed 4 nights in February. The hotel room was a bit dated, but clean upon arrival. They have a nice pool; however it was very cold. Our 10 year old would get in, but way too cold for my wife and I. It was funny watching peoples faces when they would just jump in or step in. It was usually a very quick exit from the pool. The casino is very small. I can't say much more than that as I did not gamble while staying there. The location is outstanding. Ok, it is not directly on the beach but it is a very leasurly shaded walk to the beach. The beach attendant offered the best service of anyone at the hotel. The beach area for the Embassy Suites was clean with that beautiful blue water. Breakfast was limited when compared to other Embassy Suites I stay at. The evening reception was nice though. My biggest complaint was on the second afternoon we had to get ready at 3:00 pm to leave the hotel and house keeping stopped by and wouldn't come back. Then on the fourth night we were getting ready to go to Old San Juan at 6:15 pm and house keeping finally showed up and again wouldn't come back. Really, 6:15 pm?? If you are sleeping on the pull out couch, it is pretty loud very late from the noise coming from the ground floor (like casino). They also have a piped in bird noise that is quite annoying. Considering the lack of house keeping I am being generous with 3 out of 5. Without house keeping issues this is an average Embassy Suites. With that being said, it is not much different from the Courtyard we stayed at last year. If the price is right, I might stay here again only for the beach.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask GT6 about Embassy Suites San Juan Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston
1 review
3 helpful votes 3 helpful votes
“Outstanding service makes a difference!”
5 of 5 stars Reviewed February 19, 2013 via mobile

From the front desk and throughout the staff, our family found friendly and responsive service whenever we had the need.

We arrived early and they accommodated us. We had an issue with the room and they addressed it instantly.

The entire experience so far has made for an easy transition into the island experience.

This is still my first day, but I am thrilled with this hotel choice.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask Dave G about Embassy Suites San Juan Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
March 8, 2013
Hello Dave G:

Thank you for staying with us and for your positive comments! We are delighted to hear that our Guest Service exceeded your expectations.

We hope to have the pleasure of serving you again in the future.

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Good hotel for non-oceanfront propery”
4 of 5 stars Reviewed February 18, 2013

We stayed at this hotel for five nights during peak winter season. We were able to check in early and also able to check out late at 3pm so we could enjoy a few more hours at the beach. Very courteous staff.. We booked this hotel after reading the reviews and agree that although the room is not "updated" or elagant, it was clean, comfortable and quiet. It's a very spacious two room suite with two TV's, a fridge and microwave so you can stock up from the Pueblo supermarket which is a 5 minute walk. The breakfast buffet was good, included an omlette station as well as fresh fruit and cereal. The pool is great. It's a ten minute walk to the beach, where you get a chaise and towels. Internet connection is included. Loved the manager's reception (aka Happy Hour) every night from 5:30 to 7:30....rum punch and anything you want to drink is yours for the asking. They advertise that these amemities are free, however, when you add 16% resort fee to your bill (about $32 a day in our case) it's really not. My only negative comment is that this hotel is not beachfront, but if you must have that then stay at the Intercontinetal or El San Juan for much more money.

Room Tip: All rooms enter from the inside atrium, and a higher floor may have a better outside view. We were...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
Ask carsandquilts about Embassy Suites San Juan Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Groton CT
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“My Daughters Wedding”
4 of 5 stars Reviewed February 18, 2013

Stayed at the Embassy Suites in Puerto Rico Feb 7-12, 2013, Our stay was very enjoyable and we couldn't have asked for much more. The staff was courteous and helpful, most where
bi-lingual.
Breakfast was complimentary as well as a two hour managers cocktail party every evening.
Embassy Suites is about three blocks from the beach with police at crosswalks to help pedestrians across safely. Many shops and restaurants are within walking distance of the
hotel. I would recommend not getting the two full size beds for a couple because the the room on one side of the each bed is cramped." We always sleep in one bed" Only problem we had was that the pool and beach chaise lounges needed cleaning and the jacuzzi was too hot,
also you will probably have to get your boarding passes at the front desk because the business office printers are seemingly, always down. I don't know why almost all hotels put safes in the closets, do they think no-one will look there?

Our Daughters wedding was wonderful and the Embassy Suites did not let us down.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask orion1248 about Embassy Suites San Juan Hotel & Casino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review
March 8, 2013
Dear orion1248:

Thank you for choosing to stay with us to celebrate such an important event for your family. I am so glad to see you were satisfied with the service you received.

I do want to apologize again for the inconveniences you experienced during your stay with pool and beach chairs and the printer at the business center.

Thank you again for staying with us and for your review and I do hope you stay with us again in the near future.

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Embassy Suites San Juan Hotel & Casino

Also Known As:
Embassy Suites San Juan Hotel
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy Suites San Juan
Embassy Suite San Juan
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde
Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Region: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar/Lounge Business Center Casino Fitness Center Free Breakfast Free High-Speed Internet Kids Activities Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Casino Hotels in Isla Verde
#4 Business Hotels in Isla Verde
#5 Family Hotels in Isla Verde
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Muñoz Marín Intl. airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a complimentary full cooked to order breakfast every morning and two hours of beverages every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
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