My wife, daughter and I stayed 4 nights in February. The hotel room was a bit dated, but clean upon arrival. They have a nice pool; however it was very cold. Our 10 year old would get in, but way too cold for my wife and I. It was funny watching peoples faces when they would just jump in or step in. It was usually a very quick exit from the pool. The casino is very small. I can't say much more than that as I did not gamble while staying there. The location is outstanding. Ok, it is not directly on the beach but it is a very leasurly shaded walk to the beach. The beach attendant offered the best service of anyone at the hotel. The beach area for the Embassy Suites was clean with that beautiful blue water. Breakfast was limited when compared to other Embassy Suites I stay at. The evening reception was nice though. My biggest complaint was on the second afternoon we had to get ready at 3:00 pm to leave the hotel and house keeping stopped by and wouldn't come back. Then on the fourth night we were getting ready to go to Old San Juan at 6:15 pm and house keeping finally showed up and again wouldn't come back. Really, 6:15 pm?? If you are sleeping on the pull out couch, it is pretty loud very late from the noise coming from the ground floor (like casino). They also have a piped in bird noise that is quite annoying. Considering the lack of house keeping I am being generous with 3 out of 5. Without house keeping issues this is an average Embassy Suites. With that being said, it is not much different from the Courtyard we stayed at last year. If the price is right, I might stay here again only for the beach.

From the front desk and throughout the staff, our family found friendly and responsive service whenever we had the need.

We arrived early and they accommodated us. We had an issue with the room and they addressed it instantly.

The entire experience so far has made for an easy transition into the island experience.

This is still my first day, but I am thrilled with this hotel choice.

We stayed at this hotel for five nights during peak winter season. We were able to check in early and also able to check out late at 3pm so we could enjoy a few more hours at the beach. Very courteous staff.. We booked this hotel after reading the reviews and agree that although the room is not "updated" or elagant, it was clean, comfortable and quiet. It's a very spacious two room suite with two TV's, a fridge and microwave so you can stock up from the Pueblo supermarket which is a 5 minute walk. The breakfast buffet was good, included an omlette station as well as fresh fruit and cereal. The pool is great. It's a ten minute walk to the beach, where you get a chaise and towels. Internet connection is included. Loved the manager's reception (aka Happy Hour) every night from 5:30 to 7:30....rum punch and anything you want to drink is yours for the asking. They advertise that these amemities are free, however, when you add 16% resort fee to your bill (about $32 a day in our case) it's really not. My only negative comment is that this hotel is not beachfront, but if you must have that then stay at the Intercontinetal or El San Juan for much more money.

Stayed at the Embassy Suites in Puerto Rico Feb 7-12, 2013, Our stay was very enjoyable and we couldn't have asked for much more. The staff was courteous and helpful, most where
bi-lingual.
Breakfast was complimentary as well as a two hour managers cocktail party every evening.
Embassy Suites is about three blocks from the beach with police at crosswalks to help pedestrians across safely. Many shops and restaurants are within walking distance of the
hotel. I would recommend not getting the two full size beds for a couple because the the room on one side of the each bed is cramped." We always sleep in one bed" Only problem we had was that the pool and beach chaise lounges needed cleaning and the jacuzzi was too hot,
also you will probably have to get your boarding passes at the front desk because the business office printers are seemingly, always down. I don't know why almost all hotels put safes in the closets, do they think no-one will look there?

Our Daughters wedding was wonderful and the Embassy Suites did not let us down.