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“Destination Vacation” 5 of 5 stars
Review of Embassy Suites San Juan Hotel & Casino

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Embassy Suites San Juan Hotel & Casino
3.5 of 5 Hotel   |   8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico   |  
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Special Rate
$129 (USD)
Ranked #6 of 14 Hotels in Isla Verde
Atlanta
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Destination Vacation”
5 of 5 stars Reviewed September 13, 2012

I honestly have nothing bad to say about my experience at this hotel. I stayed here for four nights with my boyfriend. It was our first time going to PR. The hotel offered free hot breakfast every morning to guests, and a manager's reception with free drinks in the evening. The rooms were clean, and the staff was very helpful and friendly. The pool area was very nice, and the hotel was only about a 5-7 min walk from the beach. At the beach, guests have the opportunity to borrow complementary towels, umbrellas, and chairs. Also, there was never a long wait for a taxi. I would definitely recommend this hotel, and I would stay here again! Definitely check out the local nearby restaurant Mi Casita, and order the pork chops.

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 27, 2012
Thank you so much, msjkayj for choosing to stay with us! I am so glad to see you were satisfied with the service you received and that you found our staff to be helpful and friendly.

We hope to have the pleasure of serving you again in the future. Please come back soon!

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,294 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Jacksonville
Senior Contributor
43 reviews 43 reviews
22 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 12, 2012

Great value. Room was clean. Pool area gorgeous; however, two days into the trip, the pool side bar's room charge machine stopped working. Only cash was accepted. Inconvenient to have to go back to the room. Did not get fixed the remaining three days I was there. I opted to get sun elsewhere most days because of the inconvenience. Plenty of good restaurants in the area.

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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 13, 2012
Dear Jenn1115:

Thank you for staying with us! We are glad you enjoyed your stay. I apologize for the inconvenience you had at our pool, I shared your comments with our team.

Thank you for your feedback, we look forward to seeing you again during your next stay.

Sincerely,

Aixa Berrios
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
21 reviews 21 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 10, 2012

We spend a night at the Embassy Suites in SJ. We were looking for a nice functional hotel close to the airport having stayed at other Embassy hotel in the States. However this hotel has a very nice resort feel to it, with tropical flare and an upbeat costumer service. Checking in was great they allowed us to check in a bit early since we needed a place to attend for an event we were attending. There are several restaurants inside the hotel and many extras. I was worried that it was going to be too close to the airport but it was very relaxed and barely noticed sounds of air traffic. I am not giving the full rating because I found the breakfast time to be poorly organized but overall it was a very nice find in SJ and definitively will be going back to use it as my primary hotel to stay at.

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 13, 2012
Hello DrSopa:

Thank you for such a wonderful review! I am so glad to see you were satisfied with the service you received.

We hope to have the pleasure of serving you again in the future, please come back soon!

Aixa Berrios
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 5, 2012

I had an amazing time in PR. The Embassy Hotel was great. Staff had big smiles always asking if my room was ok was everything ok. Front desk was able to check us in early. We got to the hotel around 1130am by 1 we were in our room. Didnt waste time so the hotel held our bags until we were in our room. Breakfast was great (ie bacon, sausage, eggs, french toast, omeletts, hot cereal cold cereal your pick. The room was great the bed felt like i was sleeping on a full not a queen only complaint but the bed was comfy. Housekeeping was on point with cleaning. I must state I am not a traveler but I live in NY and i like things "now" and with great customer service and I got both at the Embassy. I did a late check out and when i inquired about it i thought the front desk said 15 (yeah yeah to good to be true smh) but it was actually 50. So it was split in half how nice. Overall I had a great experience at the Embassy and would recommend it to family and friends.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 13, 2012
Dear LISAD1642:

Thank you for the positive comments, we will share them with our team. We are delighted that you enjoyed our delicious breakfast and that our housekeeping team exceeded your expectations. We are very proud of our hotel and out team members, they are the best!

We hope to welcome you back soon during your next trip to Puerto Rico!


Sincerely,

Aixa Berrios
Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salem, Ohio
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed September 5, 2012

I stayed in this hotel with a group of 60. The staff took great care of us and were very patient with so many. The hotel is beautiful. The rooms are adequate and comfortable. You can tell it's been there awhile when you get to your room. But it is nice enough. The coqui frogs "sing" in the center court!! Waterfall and lush palms. It's very pretty. Hot breakfast with plenty to eat for all. BEAUTIFUL pool area!! Ask for a floor higher than 2. I was right about the casino/bar. The music sounded like it came through the bathroom air vent!! But folks on the 4th floor said they did not hear it at all.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 27, 2012
Dear KsBug79:

Thank you for taking the time to review our hotel. We are so happy to hear that you enjoyed your stay and the coquis singing in the atrium! I do want to apologize for the inconvenience you had with the music from the casino. I shared your comments with the Casino Director.

We hope to welcome you back during your next trip to Puerto Rico!

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Top Contributor
108 reviews 108 reviews
29 hotel reviews
Reviews in 55 cities Reviews in 55 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed September 3, 2012 via mobile

Lines for free breakfast buffet were ridiculously long. Receptionist when we checked in didn't acknowledge us for a full two minutes. Hotel packed. We did like the pool area - nice and clean. Perfect refreshing temperature.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 27, 2012
Dear swoodruf:

Thank you for staying with us and for taking the time to review our hotel.

We want to apologize for the inconveniences you had during your stay. I shared your comments with our managers, your feedback is very important and will help us improve the stay for our future guests. I am glad you enjoyed our pool area.

We hope that you do give us another opportunity and stay with us again during your next visit to Puerto Rico.

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sumter, South Carolina
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 2, 2012

We just enjoyed a five night stay at the Embassy Suites in Isla Verde. The hotel does get busy on the weekends but the hotel staff does an excellent job providing service. The free breakfast buffet and managers special are an extra value and set this hotel apart from the other hotels in the area. The rooms were clean. As for location, the beach is located about 2 blocks away and Embassy Suites guests are provided free beach chairs and umbrellas. if you do not want to walk to the beach the hotel has a beautiful pool. There are some good restaurants and bars close to the hotel.There is also a bus stop located close to the hotel and we took the bus to Old San Juan. Overall, we had a great experience and would stay at Embassy Suites again.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
embassysuitessanjuan, Manager at Embassy Suites San Juan Hotel & Casino, responded to this review, September 27, 2012
Hello Joel L:

Thank you for your positive comments! We truly appreciate your feedback. We are delighted to hear that you enjoyed your stay with us.

We hope to welcome you back to the Embassy Suites during your next trip to Puerto Rico!

Sincerely,

Aixa Berrios
Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites San Juan Hotel & Casino

Address: 8000 Tartak St., Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Isla Verde
#3 Spa Hotel in Isla Verde
#4 Casino Hotel in Isla Verde
#5 Family Hotel in Isla Verde
#5 On the Beach Hotel in Isla Verde
#7 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites San Juan Hotel & Casino 3.5*
Number of rooms: 299
Official Description (provided by the hotel):
The Embassy Suites San Juan Hotel & Casino is conveniently located just a short walk to the beautiful Isla Verde Beach. The hotel is also very close to the Luis Munoz Marin Intl. Airport. It is the only all-suite hotel in the San Juan metropolitan area. All our suites have a living room and a separate bedroom. Our guests enjoy a free made-to-order breakfast every morning and two hours of complimentary drinks every evening from 5:30 to 7:30pm. The Embassy Suites San Juan Hotel & Casino recreational facilities include a Casino, a lagoon style outdoor pool, kids playground, restaurants and a beach concession at Isla Verde Beach with beach towels, chairs and umbrellas for our guests. We offer over twelve thousand square feet of flexible meeting space including our La Vista Room which over-looks the free-form pool and waterfalls, ideal for social events. ... more   less 
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Also Known As:
Embassy Suites San Juan Hotel And Casino
Embassy Suites San Juan Hotel Isla Verde
Embassy Suite San Juan Puerto Rico
Embassy Suites Carolina
Carolina Embassy Suites
Embassy San Juan
Embassy Suites San Juan Hotel & Casino Puerto Rico/Isla Verde

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