We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Family Vacation” 4 of 5 stars
Review of InterContinental San Juan

Save Saved
You added InterContinental San Juan to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
InterContinental San Juan
4.0 of 5 Resort   |   5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #3 of 14 hotels in Isla Verde
Trussville, Alabama
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Family Vacation”
4 of 5 stars Reviewed yesterday NEW

Our family vacation of 8 had been booked for several months. Unfortunately, we were separated to rooms on the 9th and 16th floor. We had requested adjoining rooms and those were FAR from adjoining. The lady checking us in was not accommodating and really wasn't concerned that we were upset about the room situation. The room on the 16th floor was wonderful. Very clean, updated, and amazing ocean view. They are updating the elevators. They do run a little slower than normal, but wasn't that bad. There is also service elevators you can use if you are in a hurry. The hotel grounds were amazing. The pool and beach area were beautiful and very comfortable. The complimentary chairs on the beach were very comfortable. The Mediterranean restaurant on the beach was great to eat lunch at. The food was very good. We enjoyed eating lunch with our toes in the sand and the cool breeze coming off of the ocean. The pool area was great and never overcrowded. There are complimentary towels and water. The gift shop has a little of everything you need and nice souvenir's. The staff were all wonderful (except the check in lady). I highly recommend eating dinner at LaPlayita. It is a short walk down the beach.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

380 people have reviewed this hotel

Traveler rating
    195
    119
    33
    23
    10
See reviews for
92
131
10
48
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Kensington, Maryland
Top Contributor
66 reviews 66 reviews
10 hotel reviews
Reviews in 20 cities Reviews in 20 cities
31 helpful votes 31 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The rooms are dated but comfortable. We unfortunately were given a room on the road-side of the hotel (no beach view) and heard a lot of traffic & noise. The bed could have been more comfortable. The elevators are pretty slow and despite there being 3 I only noticed 1 or 2 working most days. It's always $10-12 cocktail hour at this place. We wandered around the property and out to the beach. Would have been nice if they had given us guest wristbands at check-in since we didn't know we needed them to get towels at the pool or supposedly to get back on property from the beach. The Isla Verde strip/beach area was PACKED with locals though, so don't expect a nice quite beach or be able to drive to your hotel (less than a 1.5 miles) within 30 minutes. There were a lot of restaurants within walking distance, some local places and others chains (burger king, chili's, etc.). It's an OK place and Southwest flight attendants and pilots apparently stay here when they are in town. Overall though, like most Intercontinentals, it's not a cheap place but this place didn't live up to my expectations from staying at other Intercontinentals. Also, many families here- so expect a lot of families by the pool.

Room Tip: Do you want traffic or pool noise? I can't imagine there is a single quite room in the whole pla...
See more room tips
  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
135 helpful votes 135 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this property in May 2013. This was my first time to Puerto Rico. The Intercontinental San Juan was excellent! Its in a perfect location located 10 minutes from the airport with many restaurants, bars, & casinos nearby that are in walking distance. The staff was very friendly & helpful. Our oceanfront room was on the 13th floor with a million dollar view of the pool, beach, & ocean. The room was very clean & nicely furnished with a comfortable bed & a powerful air conditioner. The pool & beach where both excellent with plenty of chairs & umbrellas. The Mediterranean Cafe on the beach has great food for lunch. there is also a Ruth Chris Steakhouse located in the hotel that has a great happy hour that should not be missed. I Also went next door to Brother Jimmy's BBQ located on the 10th floor of the El San Juan, which has a great rooftop bar. I can't understand how this hotel gets negative reviews, for I am pretty picky & could not find anything to complain about. I will definitely come back some day.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 2 days ago
Thank you so much for your kind words about our staff and our property. It is very gratifying for us to receive positive comments from satisfied guests. We hope to host you again, so we may have the pleasure to serve you in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio TX
Contributor
16 reviews 16 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

It is what you expect from a four star hotel. Nice rooms, comfortable beds, small fridge, coffeemaker, room safe, etc. Beautiful pool and grounds with great beach access. Pool not overcrowded. The downside is the restaurants are expensive. Typical for a 4 star hotel. But I found a way to eat less expensive without leaving the property. First of all be sure to ask for a child's menu it you are traveling with a child. They call it small plates. The portions were large enough for me. My little guy had chicken tenders and broccoli and I had a avocado salad that was huge. Prices range from $5-8. Next there is a small wine bar La Bodequita that has breakfast and lunch items. I got a large plate of fruit and a slice of egg potato omelette for $10. Lastly, check out Momoyama for lunch and the early bird dinner. I had a ten piece sushi lunch with rice, soup and salad for $15.50. I didn't go to Chris Ruth's but noticed they had a happy hour. As far a drinks go you will go broke drinking there. I noticed people going across the street to buy their beverages and bring them back to the room.. I did not find many good eating establishments nearby. The only drawback.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 2 days ago
Thank you for writing a review about your recent stay with us. We greatly appreciate your feedback and we’re glad to read that you liked our facilities, staff and the food served at our restaurants. We look forward to your next stay with us!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is a must stay if you are in San Juan. Staff very friendly, rooms are up to date. The large pool leads out to the beach. We spent a week here and it was the best experience. There are lots of shops walking distance and the weather was just perfect. The only thing wrong was the elevators were being repaired and they only had 1 elevator working so it took forever to get to and from rooms. Overall this was a great vacation. Caution beware of cab drivers.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 2 days ago
Thank you for sharing your experience with us. We're glad to hear that you enjoyed your stay at our property. But most importantly, we would like to apologize for the inconveniences that you experienced with the elevators. We’re currently upgrading them and we regret that this might have impacted negatively your stay. We hope to have the opportunity to welcome you in the future, so you can enjoy these improvements.

Thank you again for you honest feedback and we look forward to welcoming you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

This is the second time in 5 years that I have stayed in this hotel. We booked our room through Hotels.com and got a great rate again. This is a primo location and hotel and it books up for events frequently. The pool and patio area are the best of the best and the staff is the most polite and accommodating we have ever worked with. The beach is monitored and maintained for Guests Only and rentals for water skis and Parachute water skiing is available for a short walk away. Beach umbrella set up is right outside the hotel patio area and the beach is not so crowded that you can't feel the atmosphere of the Caribbean ocean. Can't wait to return again for a great 4 day getaway. Restaurants and Grocery is all just a quick walk away. The first time we came was to arrive before cruise ship went out the next day and we were wanting to come back and stay longer to truly appreciate the pools and ocean/beach. It was everything I remembered and the room was wonderful too!

Room Tip: Stay on the levels above 5 to truly enjoy the sunsets over the ocean and far enough above the trees...
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 2 days ago
Thank you for your kind words about our staff and our property. We are very pleased to read that you enjoyed our service levels and facilities. Thank you again for your positive feedback and we hope to welcome you back soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brooklyn, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago NEW

excellent vacation. weather was perfect employees very professional. thanks Maria from the spa and Franco & Janell form the club intercontinental. don't forget Monica from the pool bar well done guys. this is our second vacation there. love it....

Room Tip: stay at the club intercontinental best choice next to the pool. private entrance.
See more room tips
  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, 5 days ago
Dear Vac4u, providing excellent guest service is a characteristic of our property and we are especially pleased to read that you felt this commitment during your stay. On behalf of our team we would like to express our gratitude for your kind words about our staff and our property. We truly appreciate hearing from satisfied guests like you and we look forward to welcoming you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to InterContinental San Juan? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Isla Verde
#1 Casino Hotel in Isla Verde
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#2 Family Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#5 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Official Description (provided by the hotel):
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Tingo, Travelocity, BookingOdigeoWL, Amex, Despegar.com, Hotels.com, Otel, Venere and Agoda so you can book your InterContinental San Juan reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Intercontinental San Juan Resort And Casino
Intercontinental San Juan Hotel Isla Verde
InterContinental San Juan Puerto Rico/Isla Verde

Owners: What's your side of the story?

If you own or manage InterContinental San Juan, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.