I am a Priority Rewards Member made my reservation through IH G rewards for A SUPERIOR KING ROOM with a lagoon view. I was pleasantly surprised when I was given a last minute reservation due to some flight schedule changes .
The bar services as excellent, young professional bartender Michelle. She was welcoming with the best Bloody Mary I have every had the pleasure of drinking she was informative about the hotel and the local culture . When I left she remembered my name what I was drinking and prepared me another Bloody Mary as wonderful as the first . She was the best serve person I met at the intercontinental Resort. The rest of the staff were not as professional including the front desk and night manager who's names I did not write down.
The problem began upon check in asked for an early check in which was accommodated. Upon entering a room the size of a broom closet with a full size bed, no bed cover just sheets. Overlook view was the top of a construction site , buildings not a lagoon in site. When I informed the from desk they mentioned a policy change the bed spread/cover was their new hotel policy, I was give a blanket. They dismissed the fact of my bed and room size.
I love to see young people enjoy Prom night,seems I got to enjoy them at 2-3 am. I personally got them to quite down . I called the front desk at 7:00 am , explained the sub par accommodations to the front desk night manager who questioned me as to why I didn't call down to him. Really, I mentioned my room size and sub par accommodations, being a Priority Rewards Member. Which were ignored again! He was kind enough to give me a 3 pm. Check out instead of 2pm which is standard , never acknowledging the size of my bed or room. The carpet odor or the lack of a king size bed. Instead I was dismissed. By a bellman awaiting another tip and a front desk employee who asked if I enjoyed my stay. Yeah Right, the pool was great the staff and room were sub par to say the least.
A Disappointed Priority Rewards Member