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“Beautiful Property, Excellent Service->Outstanding Experience” 5 of 5 stars
Review of InterContinental San Juan

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InterContinental San Juan
4.0 of 5 Resort   |   5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)   |  
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Ranked #3 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
Newtown Square, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Beautiful Property, Excellent Service->Outstanding Experience”
5 of 5 stars Reviewed May 19, 2014

We stayed at this beautiful property from 4/19 to 4/26 and had a wonderful stay.

Our room was spacious and modern with absolutely gorgeous ocean views, the resort was immaculately kept with grounds people constantly maintaing the landscaping, the amenities within the resort were high quality and convenient including Ruth Chris and Momoyama available as well as the Intercontinetal restaurant and a beautiful gym facility overlooking the water, and the service and experience provided by the staff made getting around San Juan and Puerto Rico incredibly easy (Ruth at the excursions desk and Nestor staff at the concierge were awesome).

Finally, Irene Perez and Carlos Rincon, managers at the hotel, showed us an extraordinary level of hospitality including a welcome gift, access to the club, food sent to the room on a daily basis and a nice note upon our departure.

We were treated like family during our stay and when we come to San Juan again, we will be staying at the Intercontinental Hotel.

Room Tip: Consider joining the IHG loyalty program (Ambassador level) before booking a room.
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  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 20, 2014
Dear KevinIHGRA

Thank you so much for your great comments. We are happy to read that you have a delightful experience during your stay with us and that you enjoyed our facilities, room view and service levels. We appreciate very much for taking the time to write a detail thanks for some of our employees, we will share your comment with Ruth, Nestor, Irene and Carlos to continue improving our service level that characterize us. We hope you will come back and visit us soon!
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898 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (324)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Richmond, Virginia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 18, 2014

I have stayed at the Intercontinental resort multiple times…this is my first review. The resort is in ideal location in Isla verde in close proximity within walking distance to the El San Juan and a $21 dollar cab ride to old san Juan. It is only a few minutes ride from the airport.

The best part of the resort is the lush landscaping and pool area. We had the pleasure to meet Julissa at the pool bar next to trattoria. Julissa was very helpful and went out of her way to make our stay memorable. Most of the staff we met had a similar attitude and seemed genuinely helpful. The lobby and bar area has recently been renovated and looks very appealing.

I had an issue with my room, the shower didn't work, and I had to move rooms…there was some confusion and after being at work all day I was surprised to learn that it hadn't been fixed. I called the manager and they eventually found me another room. They did offer me a credit for the inconvenience.

Overall my stay was very pleasant and I would definitely stay again. Some of the rooms need to be refreshed and have some minor issues like loose towel racks, etc that kept me from giving hotel a 5. I think they need better attention to detail on the room interiors.

Room Tip: all the rooms are basically same size…half of which face the ocean.
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  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 20, 2014
Dear Armentb

Thank you for being a loyal guest to our Hotel and taking, in this opportunity, the time to share with us your comments regarding your recent stay. We are glad to read that you found our location very convenient and enjoyed our renovated facilities specially the Lobby bar.

We greatly appreciate you recognize the service by Julissa at the Akua bar, and for your positive comments about our staff. We are glad that you enjoyed our service level.

We, along with our colleagues at the InterContinental San Juan, look forward to welcoming you back soon.
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Boston, Massachusetts
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed May 18, 2014

I would not stay here again. My sleep was constantly being interrupted and the front desk staff was so rude and in helpful. The pool area is the only good thing about this hotel. Bathrooms were disgusting. And one of the two beds in my room was sandy.

  • Stayed May 2014
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 19, 2014
Dear Birdyboo1

Thank you for your recent stay with us and reviewing our property. I am pleased that you found our pool area convenient. Most importantly, I would like to apologize for any inconvenience due to the outside noise. Kindly be assured that we treat this matter seriously, and for this reason your comments had being forward to our Front Office Director. We will be very grateful if you can contact us directly at icsanjuan@ihg.com in order to follow up your case.

Once again, we appreciate your feedback and we look forward to accommodating your future travel needs to exceed your expectations.
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Manchester, New Hampshire
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed May 17, 2014

We stayed here May 11-16, 2014. The resort was clean and well kept, the pool area was gorgeous and the beach lovely. We ate at Tratorria one night and it was good, although pricey. We found the room to be small in comparison to other hotels we've stayed at in similar price ranges.

We were here for a conference, and found the conference food to be totally unimpressive and the rooms were extremely cold.

We would not stay here again.

Room Tip: We had a king room and it was small. Perhaps a double would allow for more space?
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  • Stayed May 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 20, 2014
Dear mamajam

Thank your for taking the time to review our hotel. We appreciate your kind words about our pool and beach area, Trattoria dinner and the cleanliness of our facilities.

I forwarded your concerns about the meeting room temperature and the conference food to the departments involves in order to take the appropriate actions to ensure similar situations can be avoided in the future.

Thank you again for your feedback and we would love to welcome you again to prove that this is not the usual service that we provide at our hotel.
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New York City, New York
2 reviews
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 17, 2014

Besides some rain we had the best time. Ciao is great place for lunch and cocktails. The room was newly renovated and kept up excellently by Hilton. Spa service was the ultimate, Lydia and Gloria are the best therapists. Quianna was most welcoming and accommodating there. The pool area is beautiful and the staff so friendly, especially Jose. The doormen helped in many ways from getting taxis to giving local info. William was especially helpful. We will be back, already planning for the next trip.

Room Tip: High floor, oceanview is worth the price.
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  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 19, 2014
Dear MandM143

Thank you for share your must welcome comments. We are thrilled that you enjoyed your stay with us. Thank you for your positive feedback regarding Ciao, our guestrooms, spa, facilities and our service; we also appreciate you taking the time to mention part of our staff that make your stay more enjoyable, we will share your comment with Hilton, Lydia, Gloria, Quianna, Jose, William and the rest of the team to continue providing the service that characterize us.

We, along with our colleagues at the InterContinental San Juan, look forward to welcoming you back soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chackbay, Louisiana
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed May 15, 2014

I had the pleasure of staying at this property May 7-11, 2014. From the moment I arrived I was treated like someone special. The entire staff was always friendly and helpful. The property is beautiful. The lobby is elegant and at night there was music and socializing. The pool area is one of the best i've seen. I really enjoyed the casino and the machines and tables almost always had spots available at them. I would like to recognize the staff at the front door especially David. He always went above and beyond to make restaurant recommendations, tour recommendations, and was always pleasant to deal with.I can't wait to get back to Puerto Rico and stay at this property again. (Note: When booking I read many reviews and there were a few people with negative comments towards this property. While there, I did visit the El San Juan next door for dinner and casino and I can assure you that the staff there was no where as helpful and polite at the staff at the Intercontinental.)

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 19, 2014
Dear LABAYMEDIC

Thank you for taking the time to review our property regarding your recent stay on May and we are always pleased to receive praise and acknowledgment of such a positive nature.

Thank you for recognizing David and our staff at the front door, your comments will be shared with our entire staff, as reinforcement to continue their efforts to make the InterContinental San Juan a leader in excellence.

Thank you for your thoughtful comments and we look forward to the opportunity of serving you again in the future.
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Dallas, TX
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 15, 2014

The hotel is very beautiful. It looks like a first class resort out of a travel guide or brochure. It has a huge pool with multiple arms with different depths. Swim up bar, waterfalls, and a nice hot tub that wasn't too hot. You can sit out there under the stars at night and listen to the tree frogs singing their songs. The food is excellent; the breakfast buffet is more than worth it. It has a gate that goes right onto the beach at the back. It's only a 5 minute drive from the airport, and about 10 minutes to old town San Juan. Several good restaurants and a gelato stand within walking distance. Spotless rooms. Very, very friendly and helpful staff. The drinks at the lobby bar are outrageously expensive. $20 for a pina colada and a beer. There is a 24 hr convenience store right across the street.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinental_SJU, Public Relations Manager at InterContinental San Juan, responded to this review, May 19, 2014
Dear TXtrvellr

Thank you for your recent stay with us and reviewing our property. I am pleased that you found our location convenient. We greatly appreciate your comments about our hotel and our staff.

Regarding the prices of the drinks at the Lobby Bar, please rest assured that we conduct frequent price comparisons to ensure that we remain competitive. Please feel free to contact us directly at icsanjuan@ihg.com if you would like to further discuss.

Thank you again for sharing your comments with us and we look forward to welcoming you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental San Juan

Address: 5961 Isla Verde Avenue, Isla Verde, Carolina 00979, Puerto Rico (Formerly San Juan Grand Beach Resort and Casino)
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Isla Verde
#2 Luxury Hotel in Isla Verde
#3 Romantic Hotel in Isla Verde
#3 Family Hotel in Isla Verde
#6 Business Hotel in Isla Verde
Price Range (Based on Average Rates): $$
Hotel Class:4 star — InterContinental San Juan 4*
Number of rooms: 397
Official Description (provided by the hotel):
The beachfront InterContinental San Juan is located on Isla Verde and is a great setting for both business and pleasure. With the best sparkling beach of the area, perfect weather, amazing restaurants, natural beauty, fun and adventure, sizzling nightlife and great shopping your stay will sure be a memorable one. San Juan International airport is just three miles away. Conducting business is a breeze and it's easy to balance with pleasure. During the day, your group can enjoy our flexible meeting spaces and executive breakout rooms. Our team of experts will orchestrate the finer points, while you sit back in pampered elegance. Old San Juan and the main financial and business districts are just 15 minutes away. Nature lovers will not want to miss El Yunque Rain Forest, The Rio Camuy Caves or the Bioluminescent Bay. Free children (under 16 years old) and free Wi-Fi are just a few of the perks. Do more than just visit an exotic place; immerse yourself in it. Stay at InterContinental San Juan and allow us to pamper you with our warm hospitality. ... more   less 
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Also Known As:
Intercontinental San Juan Hotel Isla Verde
Intercontinental San Juan Resort And Casino
InterContinental San Juan Puerto Rico/Isla Verde

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