My husband and I just returned from a flawless 5 day stay at the Ritz. Our check-in was wonderful and we were able to upgrade our room to Club Level which is so worth the money if you have the opportunity to do so. We were celebrating our 10th Anniversary and they truly went out of their way to ensure our entire stay was memorable. Our room was a what they call a suite but truthfully, it was just that the room was much larger with a balcony and larger windows. The bathroom was beautiful with separate shower and tub, very large vanity and the toilet was in a separate room. Closet space wonderful with shelving. Furniture/bedding was very nice and did not show much wear, the carpets exceptionally clean along with the entire room. I did have the opportunity to look at some other basic rooms while being cleaned and they seemed to be in need of updating.
First, anyone who has any gripes about being treated negatively, then you must just in general not be a happy person. I can honestly say by day 2 my husband could not believe I did not have one complaint. The staff from the front desk down to the landscapers are nothing but friendly and courteous. The housekeepers on our floor sang while they worked and when I talked with them, they told me how much they loved their jobs. That also goes for all other employees that we met. How often do you meet staff who have nothing but positive comments about who they work for and how well they are treated.
Food, very expensive and extremely overpriced in my opinion. We had a wonderful Puerto Rican dinner at Mi Casita recommend by the bartender which was a short walk from the hotel. Dinner for 2, 2 drinks, $38.00. We did eat at Il Mulino New York, the atmosphere was wonderful but truthfully the food was just o.k. and not worth the $180.00 tab. Again when you are on Club Level you can have a continental breakfast, light lunch, nightly hors d' oeuvres and desserts. This also includes fruit, bottled water, juices, soda coffee and unlimited alcoholic beverages. We found we definitely got our monies worth and would do it again if able. It is also a wonderful place to relax when you want to get out of the hot sun or socialize at night with other guests.
The beach is nice but nothing special. We were told the beautiful beaches are on the other side of the island. The pool however is wonderful and the service is exceptional. We did not use the spa so I cannot comment on that. If you have the opportunity to meet up with one of the pool Iguana’s I promise you will entertained especially if it jumps in the pool while you are in it!
All in all, for a short 5 day stay we never wanted to leave the property. It was a great place to unwind and de-stress. I would highly recommend this resort to anyone. And to the entire staff at the Ritz, thank you for making our 10th Anniversary one that we will never forget.
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- Also Known As:
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde