We have been going to the Ritz since it opened 12 years ago. Yes it always takes some time at check-in before your room is ready; we bring a carry on with a change of clothes and use the spa to change clothes. This is the best resort in San Juan, others do not come close. We tried a few and were disappointed. We always stay on the club floor and it feels like home when we arrive. The club staff is always there to take care of your needs. We have breakfast and lunch on the club and usually grab a cocktail before heading out for dinner. Many people eat all meals and desserts on the club as well. We ate at IL Mulino twice this year and the service and quality of food is fantastic. We had Valentine’s dinner there and it was awesome. Ruth’s Chris steakhouse is nearby at the intercontinental and Morton’s is a short taxi ride at the Hilton. There are many excellent restaurants in Old San Juan as well. We usually spend one afternoon shopping (Coach, Polo, Guess, Burberry and many more). I would rather use the beach instead and just relax. San Juan has a feeling of being in a city with a tropical feel; you have to know this before going. Many people are disappointed about all the buildings, the airport etc. We like looking at the planes taking off while you are swimming in the ocean, others complain about the noise. The resort has a city feel as well, many of the rooms do not have balconies. The rooms are very clean (never had a bad experience) and the cleaning staff is great. Call them when you check-in a let them know what time you want your room cleaned and turned down, they will accommodate all requests. Keep an open mind as well, many guests think that just because they are staying at a Ritz Carlton that they should be treated like royalty. Be prepared to spend money, nothing good is cheap. If paying $20 for a burger is not your thing, then don’t come here!
My recommendations: If you can stay on the Club level (Worth it!) and take advantage of all it has to offer, it will save your money in the long run. Tip the Club staff; they go beyond the normal level of service. Have dinner at Il Mulino. The quality and service are great. The Ritz does make you feel special and that is what vacations are all about. Enjoy!
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- Also Known As:
- Ritz-Carlton San Juan Hotel Isla Verde
- Ritz-Carlton San Juan Hotel, Spa And Casino
- Ritz Carlton Carolina
- Carolina Ritz Carlton
- Ritz Carlton Puerto Rico
- Ritz Carolina
- The Ritz-Carlton, San Juan Puerto Rico/Isla Verde