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“Weekend refresher” 4 of 5 stars
Review of The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico   |  
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Hotel amenities
Special Offer
Complimentary 4th Night
Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
Tampa, Florida
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
“Weekend refresher”
4 of 5 stars Reviewed October 15, 2013

A classic Ritz experience! Long in exceptional service and luxury, short on evening entertainment.

My wife and I recently visited for a weekend getaway. Though some renovations were underway on the beach / poolside facilities that could have been better addressed, the superior Ritz experience was intact. The staff was attentive and responsive to our needs, their recommendations always on the mark. We enjoyed the offerings of San Juan and retired to relaxation at the Ritz.

Stayed October 2013, traveled as a couple
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2,185 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (456)
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Windwardside
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 15, 2013

We live in the Caribbean, and needed American Notary service quickly for some documents; Puerto Rico was our closest option. As we're used to Caribbean weather, beaches, etc, we picked the Ritz Carlton Isla Verde location for its convenience to the airport, onsite services, and amenities for a quick in-and-out stay. The Club service with private concierge was excellent in arranging appointments with notary (on a Sunday, an unexpected helpful experience), reservations, and transportation advice. The staff was efficient, informative, and friendly. For the business traveler (complimentary pressing service) this is fantastic. Also the hotel does have a lovely garden pool area, and beach (for those who don't have to spend their time on more mundane issues).

Room Tip: oceanside, up
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  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 14, 2013

My first visit to Puerto Rico and with staying at a Ritz was no let down! This hotel lived up to service excellence one would expect from a Ritz. Every single staff interaction was a memorable one, from the Bellmen to the Pool Attendants. The rooms were spacious, comfortable, and amenities luxurious. The shower amenities smelled AMAZING! Our room had an amazing view down the beach, and I would highly recommend this. My guess is the regular ocean views might be noisier due to looking out over the massive pool complex as well. All the of the facilities were clean and well-kept. The casino on site was GREAT! Won a bit of money and they had a great gaming selection! The Concierge and Front Desk were always happy to help and made some great recommendations to our group. Lunch at the poolside grill was basic, but delicious. The pina coladas and mojitos from the poolside bar were made of miracles and sunshine. The actual beach was perfect! While it's not the most scenic beach I've ever been, it's still large, plenty of beach chairs available, and plenty of palm trees for shade. I would be insane if I did not choose this hotel on my next visit to Puerto Rico.

Room Tip: Rooms facing the east that look down the beach may be quieter than a direct ocean view. We never hea...
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  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Philadelphia, Pennsylvania
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 14, 2013

My wife and I recently stayed here without kids for a quick getaway. We have been going to Puerto Rico for over 15 years and have stayed at all of the 4 and 5 star hotels on the island at least once. As others have commented, staff was flawless. I recommend the Club level, pricey but worth it, Isaac and Jeanine were superb. Although the food could have been improved, it allows you the luxury of all day refreshments and food without the high priced pool food. The hotel could use some cosmetic work but all in all its' a great hotel. The beach is nicely maintained and clean. We had a suite, hindsight could have saved the $$ and had a standard room. Balconies are not on all rooms, so if ocean view balcony is a necessity go for it. Otherwise, save your money and opt for a city view club level. Clientele is mixed, annoying wannabies, families and normal couples like us. Suggest going out to experience authentic Puerto Rico cuisine, many within a $15.00 cab ride. Restaurants in the Hotel are a chain and not what I consider worth it. The jewelry store is worth it, we checked out the prices and they are within reason and duty free. Staff is not pushy but helpful. Maria was great.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hawthorne, New Jersey, USA
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 13, 2013

We stayed at this lovely hotel for three nights. On arrival Venus checked us in and immediately made us feel so welcome. She was very informative and a great resource. Willie helped us with our bags to our room and we felt like family. Throughout our stay we would bump into him and he remembered us by name and asked if we were enjoying the island. Rafael was wonderful too. He was a porter who we started talking too and was so pleasant. There was also a nameless waiter that helped me with a cup of coffee I wanted at 7pm. He stopped in his tracks, went behind a door and out he came with a delicious cup of coffee. I was wondering where I could get it myself but he went above and beyond. I'm sure most of this service with a smile has to do with the warmth of Puerto Rican people, but also the level of excellence we've always encountered at every Ritz we've been too. Thank you Ritz Carlton San Juan for making my family feel like we were a part of your family.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
2 of 5 stars Reviewed October 12, 2013

Hotel was dated and not particularly well kept. Had to wait long before getting a table for breakfast and tables were not clean.
Business facilities could be better. Staff did try to be helpful but I think was limited to the facilities being poor. The beach was also just average. Expected better.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Chicago
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 11, 2013

I just finished a stay at the Ritz-Carlton San Juan. Overall, a nice property and very convenient to the airport which is located basically across the street but amazingly it is not distracting from relaxing and is relatively quiet. the staff was great and extremely helpful and friendly. The hotel's pool and beach are nice. There is a casino in the hotel but it’s actually very quiet. The one major downfall is the lack of balcony in the rooms, only a handful of rooms offer a balcony and they are obviously on the more expensive end of the room rates. Also, there is no coffee and/or tea in the rooms, come on Ritz-Carlton, I think even Motel 6 even offers coffee in their rooms.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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