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“Wonderful place! Sure wish you could afford to eat and drink there!” 4 of 5 stars
Review of The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico   |  
Hotel website
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Hotel packages
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Hotel amenities
Special Offer
Complimentary 4th Night
Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence 2014
Dallas, Texas
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
“Wonderful place! Sure wish you could afford to eat and drink there!”
4 of 5 stars Reviewed July 21, 2013 via mobile

Beautiful hotel with excellent service and location. Would recommend to anyone but sure need to extra money for food and drinks. Sort of trapped for economical food and drinks. Guess that's why it's a Ritz Carlton.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,201 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (461)
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New York City, New York
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 21, 2013

We were more than pleasantly surprised with this property after researching a number of hotels on the island before finally picking the Ritz Carlton, since we have always had a good experience with that chain. The service was excellent, especially from Yarisa at the front desk and Luis in the club lounge, both of whom made the our stay even more memorable.

Although conveniently located near the airport, there is very little to do within walking distance of the hotel. A quick cab ride to Old San Juan is certainly worth the cab fare, and we do intend to visit other attractions on the island on our next visit.

The rooms were very much up to Ritz' standards, the pool area always had space available and the beach easily accessible. The spa was very average, provided the usual amenities but was not the kind of place to "chill" for a few hours.

Overall, a great choice for visitors who enjoy the level of service offered by this brand.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scarsdale, New York
Top Contributor
153 reviews 153 reviews
41 hotel reviews
Reviews in 55 cities Reviews in 55 cities
59 helpful votes 59 helpful votes
3 of 5 stars Reviewed July 20, 2013

We frequently stay at Ritz properties on vacations as their service and attention to detail are usually extraordinary. However, we found those elements to be missing for the most part during this stay when a group of seven family and friends traveled to Puerto Rico. Simple requests went unfulfilled or ignored and the staff did not seem to have a sense of urgency in being helpful, even at the Club level where we stayed for the week and there is a staff in place who are supposed to be dedicated to meeting guests' needs. There were several atypical Ritz-Carlton service lapses during our stay. Just to name a few, turn down service arrived at almost 10 PM twice during the week. The staff took four days to recognize one of our travel companion's 80th birthday. It also seems that the set response is "no" for any special requests (A picky eater among us asked for a sliced tomato to go along one of the food presentations and she was told that it wasn't possible before it was begrudgingly obtained some time later.) These moments overshadowed some of the good things about the visit. On another note, the resort sits along the beach among a variety of high rise buildings, many of which are in various states of disrepair. Not particularly majestic. Our visit to Old San Juan was great and I highly recommend spending time there. We also enjoyed a good (but pricey) meal at BLT and had some fun playing cards in the (thankfully non-smoking!) casino in the hotel. However, if you are just looking for a beach vacation, then I think different destinations and even other Ritz properties would be preferable. The rooms in this resort seem to have been recently updated so they were comfortable and the bathrooms are always very nice, although some of the common areas are showing their age. Overall, a fine trip but not up to the typical "wow" Ritz-Carlton experience.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 19, 2013

The Ritz is perfectly located on the beach, a short cab ride from the airport. About a $18.00 ride with bags. You would barely know it is near an airport. Great Hotel service. Restaurant is not that luxurious, loud and bustling. Service was nice but slow. Pool service was very slow, but at the beach bar was great! Be aware of the resort fees.
Il Mulino was perfection! Perfect service and cuisine. AMAZING!
The room was updated with a beautiful full ocean view. Spotlessly clean but the white towels were a bit dingy. Asprey amenities!
Front desk check in and out was flawless as well as a great concierge. Service at the beach was not great nor at the pool.
Worth a second visit for sure and possible nearby favorite!

Room Tip: choose ocean view room on a high floor
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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chicago
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 19, 2013

The staff at this hotel is on point. Everyone we met was courteous and went above and beyond making our getaway fantastic. The accommodations were somewhat above average....I guess I expected more from the Ritz. The restaurants are pricey but again it is the Ritz, so convenience and ease are worth the price.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Leawood, Kansas
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 26 cities Reviews in 26 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 17, 2013

This is a lovely hotel ten minutes from San Juan airport. We did not hear any planes overhead while indoors. The ground are lovely and the beach expansive. Everyone was very pleasant and offered good service. Our room was ample and very quiet. I think it is more of a city hotel in that it is very crowded. Reminded me of a hotel in New York City with a high density of guests. The spa was clean and pleasant with nice showers and group classes that were free with your stay. I would recommend this hotel for a long week-end due to it's easy access to the airport and nice beach.

Room Tip: Away from the elevator is always a good idea.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
puerto rico
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed July 16, 2013 via mobile

It is what you expect of a Ritz hotel, worderful staff, attention to detail, beautiful decor. Just, the pool area is kinda old looking, but still a beautiful place to have a vacation. Spent the weekend with my young child and even though I would call it a grownup hotel, He had lots of fun and was treated with kindness by staff.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Isla Verde
#3 On the Beach Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz-Carlton San Juan Hotel Isla Verde
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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