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“It made our honeymoon!” 5 of 5 stars
Review of The Ritz-Carlton, San Juan

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The Ritz-Carlton, San Juan
5.0 of 5 Hotel   |   6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico   |  
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Hotel amenities
Special Offer
$100 Credit + Breakfast
Ranked #4 of 14 Hotels in Isla Verde
Certificate of Excellence
Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“It made our honeymoon!”
5 of 5 stars Reviewed February 25, 2013 via mobile

My new bride and I stayed at the Ritz-Carlton in San Juan Puerto Rico for 7 nights. It was a wonderfully relaxing stay that we will never forget! Our services started off with Antonio at the front desk who checked us in. He was exceptionally professional and friendly. The entire staff was helpful and accomodating. Carlitos at the Ocean View bar was friendly and cery helpful as well! The pool area was a bit cluttered but we were able to find seating with a little help from the pool staff. The beach area felt a bit cramped but. It was obviously more private than the beach west of the Hotel La Playa. The facilities were clean and very classy. I would absolutely recommend the Ritz-Carlton to a friend.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,305 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (483)
Date | Rating
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English first
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed February 24, 2013

After reading the other reviews, I was skeptical about staying at this property but took a chance anyway. Service was hit or miss- front desk unhelpful. Very loud music in the lobby lounge in the evening- too loud to enjoy a conversation. Food at Mares for breakfast worse than Denny's. The room was small but nicely appointed.The bright spot was a few of the people were very helpful and friendly.
I wouldn't return to this R-C for the money we paid. Ran across a wonderful hotel in Old San Juan, El Conventa and would likely book there for future visits.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Level Contributor
74 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
2 of 5 stars Reviewed February 22, 2013 via mobile

Unfortunately this Ritz location is below par. Short staffed....service poor....restrooms unkept. Staff needs train.ING. yes you do give napkins and wipe tables. Have talked to other patrons all majorly disappointed. So disappointed. But weather perfect. One plus Pablo pool manager.

  • Stayed February 2013
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed February 19, 2013

I am looking for someone that can find something wrong here. This place was great and the staff is as excellent as they always have been. Great Job and keep it up. I was able to get the gym done in the morning and looked forward to the first class breakfast. There is no reason to go anywhere else.

Room Tip: Make sure you ask for the balcony and you will be happy to wake each day
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed February 19, 2013

Can I please say one thing? Do not listen to any of the negative reviews for here! I read the reviews and was worried. I thought the ritz Carlton may be infested with bugs and that the whole building was about to fall apart. However My husband and I arrived Sunday and stayed until Tuesday. We then went to Fajardo. The staff at the ritz were so helpful especially a nice woman at the front desk, wish i remembered her name, went over our entire bill and made corrections where needed. We took a tour which we bought through our bank. I'm telling you do not take this tour. It's of the distillery,fort and of old san juan. It's basically paying for a cab ride. If you rent a car you will save so much more money. The beach at the ritz is beautiful. The breakfast buffet is great and corned beef hash is 100% real corned beef. I also loved that we were able to play tennis with no added fee. I can not wait to revisit this property. Oh and try the lobster sandwich.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level Contributor
57 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed February 19, 2013

My husband and I just returned from spending 6 days at the Ritz in San Juan and were very pleased with our stay. We were lucky enough to book our stay using Marriott points and received a modest room upgrade because of my husband's platinum status. (We were orginally assigned an airport view room, and were moved to a room overlooking the pool on a high floor.) The rooms are not as large or luxurious as some other Ritz hotels but they were nonetheless spacious and clean and more than met our expectations. The hotel's location minutes from the airport is very convenient and we did not notice any noise from arriving/departing planes. The staff are incredibly friendly. We were greeted with champagne as soon as we arrived and service at all of the restaurants and lounges, and even at the beach and pool, was efficient and pleasant, with the exception of one afternoon in the lobby bar. We ate at all of the restaurants on the property at some point and all were pricey, as you'd expect. BLT and Il Mulino are the most expensive, but we had nice meals at both and no trouble getting a seat at the bar when the latter restaurant was booked on a Saturday. We had a nice lunch at Mares and found it to be a better deal that the Ocean Grill (slightly better prices and more selection), and the Mares breakfast was fine but very crowded on the weekends and after 9:00. There are also some decent dining options within walking distance of the hotel and many in San Juan, so we had no trouble finding good and affordable food off-site, which we did for half of our meals. One simple but important detail to me was the bottled water provided in your room and near the front desk, along with the coolers of cold water spiked with orange or fresh fruit throughout the property. I so often find myself dehydrated on vacation and forgetting to buy, or not wanting to pay $5 in the hotel shop to buy, a bottle to keep on hand so this small touch was great. I had a pedicure and a massage at the spa and both were lovely. The hotel became quite crowded by Friday as a holiday weekend approached, but the hotel really staffed up to accomodate the crowds so we never felt overcrowded or overlooked.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manassas, VA
Level Contributor
57 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed February 18, 2013

Everyone on staff was so kind, pleasant, and helpful. We felt warmly greeted from the moment we arrived and this continued throughout our stay. The pool is beautiful with statues of lions spitting water into the pool. The beach is calm and warm, no waves to speak of. The BLT Steakhouse and Il Mulino Italian restaurant were both wonderful. The breakfast was great. The only place we did not enjoy was the pool bar. The food was not good and they have plastic windows up so you don't feel like you are at the beach. We prefer an open beach bar. Another odd thing is that the pool opens at 5:30 a.m. Who gets up at 5:30 on their vacation? And, it closes at 6:00 p.m., way too early. Beach bar also closes at 6:00. However, the lobby bar is wonderful and the rooms are very nice, too. We had the city view and it was lovely. Very close to the airport. Would definitely stay again. We did go to La Concha o e evening for dinner and their waves are rocking on their strip of beach.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, San Juan

Address: 6961 Ave of the Governors, Isla Verde, Carolina 00979, Puerto Rico
Phone Number:
Location: Caribbean > Puerto Rico > Carolina > Isla Verde
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Isla Verde
#3 Luxury Hotel in Isla Verde
#3 Business Hotel in Isla Verde
#4 Family Hotel in Isla Verde
#5 Romantic Hotel in Isla Verde
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, San Juan 5*
Number of rooms: 416
Reservation Options:
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Also Known As:
Ritz-Carlton San Juan Hotel Isla Verde
Ritz-Carlton San Juan Hotel, Spa And Casino
Ritz Carlton Carolina
Carolina Ritz Carlton
Ritz Carlton Puerto Rico
Ritz Carolina
The Ritz-Carlton, San Juan Puerto Rico/Isla Verde

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