A full week stay at the Ritz Carlton is always a pleasure. This was my first trip to San Juan Puerto Rico, I found the airport arrival and departure process seamless. A short five minute ride placed us at the front door of the Ritz. Check in smooth but had to wait one hour as my room was not ready. The restaurants on the property are excellent, we dined at the ocean pool and BLT steak. We also had no problem with safety walking near the Ritz to other dining spots. We ate dpwn the block at Brother Jimmy's BBQ, The Japanese steak house at the El San Juan hotel and had no problem with the walk. I found the bed less comfortable than what I expected at the Ritz. It was a king size bed that felt as it was two twins pushed together with a mattress pad on top. The center of the bed was extremely hard. I also had asked to have my third floor pool view exterior window cleaned, it looked like it had not been washed of the salt water spray for a long time. It made my room feel dirty and degraded the gorgeous views. It was never washed.