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“nice soak” 4 of 5 stars
Review of Chena Hot Springs Resort

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Chena Hot Springs Resort
2.5 of 5 Resort   |   56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711   |  
Hotel amenities
Ranked #1 of 1 Hotels in Pleasant Valley
Whitehorse, Yukon Territory, Canada
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“nice soak”
4 of 5 stars Reviewed September 11, 2013

nice location. the grounds are beautiful. had a nice soak. the water shooting out of the rock provides a good massage. I like the cold water fountain as is does get hot in there. I did not eat or sleep there. Too $$$
No kids allowed in the rock lake. I like that.

Stayed September 2013, traveled with friends
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477 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
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arizona
Level Contributor
69 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
2 of 5 stars Reviewed September 7, 2013

We have been to various hot springs and this one was unique. The hotel was clean. We stayed in the Moose Lodge. Our main complaints are that the room are overpriced and we didn't have hot water for which our only compensation was a complimentary breakfast. The rooms need to be updated. The owner is able to book rooms at these rates because of the location. The food was better than average and the staff for the hotel was friendly. The hot springs is too natural for me. The main pool (they also have a chlorinated pool packed with children) is made of natural granite and is mossy and the water is not filtered. We could not relax the way we have been able to at other hot springs. The only reasonably comfortable seating is on plastic chairs that you can't see until you are on top of them. The reason to visit Chena Hot Springs is for the Ice Museum. It is spectacular and they should advertise this as the main attraction

  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Travelers are raving about these Pleasant Valley hotels

Coral Springs, Florida
Level Contributor
25 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed September 5, 2013

We visited Chena Hot Springs for the day and loved it! The Ice Museum tour was freezing but fun! Parka's were offered to all guests and the guide was very knowledgeable. The same guide took us on the geothermal tour which I found fascinating as he explained the history and mission behind the property. I did not expect to learn as much as I did. We had a delicious lunch in the restaurant and received fantastic recommendations from our wonderful server. We finished the day in the Hot Spring itself. WOW! That was hot!!! We brought our own towels and rented a locker for our stuff. The hot spring is perfect!! You can cool off under the cool rain fountain or heat up at the head waters which were just too hot for me. I could only stay in for twenty minutes or so at a time because it was so hot, but there are plenty of rocks to hang out on while you cool off. I would love to visit this place in the winter! The warmth of the hot spring stays with you on the hour long drive back to Fairbanks. A must visit!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Oxnard, California
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed September 5, 2013

My wife and I stayed at Chena Hot Springs in Feb 2012 and Feb 2013 and both times had a great time and saw the aurora. I found the Alaska winter in an isolated area particularly relaxing, especially on top of the hill at night looking for the aurora. We enjoyed our stays at the resort and will return again. We had rooms in the Moose lodge both times and they were more than adequate; they were just typical hotel/motel rooms. Both times we used the hotel transfer service to/from Fairbanks. In 2012 we arrived in Fairbanks via the Alaska Railroad from Anchorage; the Chena Hot Springs driver was right there waiting for us. In 2013 we flew in/out of FAI. The transfer service was very reliable and in 2013 the driver even took us to the Alaska Pipeline and stopped for wildlife viewing. The activities offered are all great but the costs can add up; this is by no means a budget travel location. We ate all meals at the hotel restaurant and found the food to be good and reasonably priced for Alaska. The only negative was one evening the wait to be seated for dinner was approximately one hour, we ended up eating at the bar so the problem was solved. All service was excellent with no problems. I had to reschedule a departure date in 2012 and that went smoothly. In 2013 I had to reschedule our pickup in Fairbanks and again that was no problem. As many have commented, this resort could be fantastic and overall is in need of an upgrade.

Room Tip: Stay in Moose Lodge if you can.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Devine, Texas, United States
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 2, 2013

This place is very run down and is not worth the money they are charging. We paid over $300 for a one night stay in a room with décor from the 60's. There were no amenities such as a microwave or refrigerator. There was no phone system to contact the front desk and the blow dryer did not work. The coffee machine was dinky and the lid would not stay on the pot. When we arrived the temp.in our room was over 90 degrees. We contacted the front office; they sent someone to cut off the "hot" water system. At 8 AM the following morning the temp. had finally reached 78 degrees. We slept with a window open all night and the dining area lamp on because it was connected to the same switch that operated the ceiling fan. They had no carts for your luggage and no one to help you unload your belongings. The walls were stained from coffee, tea, or soda. The swimming pool was dirty as there was hair floating in it and stuck to the tiles along the edges. The pool had been painted, but the paint was flaking off and the skimmers were not working very well. In the women's dressing area, the lockers did not work properly so securing your belongings was a challenge. Our room door, also, had a security issue as the bolt had been ripped off and not properly re-installed. Rock Lake and the actual hot springs was nice despite the fact that algae was growing on the rocks. There were only 3 handicapped parking spaces and they were crammed into a tight space near the office, but right behind them are several large boulders used for decoration purposes that create a driving hazard for people with disabilities. We would have returned to Fairbanks, but this place is located on the far side of a state park which meant navigation at night would have been dangerous and it is located 60 miles from Fairbanks. The Ice Museum was pretty cool, but they had issues with the electricity in it while we were on our tour. It was so dark that some lady fell off one of the steps, so emergency lighting is, also, an issue. The only really good thing about this place is that the staff are friendly, helpful and respectful. If you are from out-of-state, it is not worth your dollars as they charge considerably more for you to visit.

Room Tip: Do not stay in 11-14 for sure.
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  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sheffield, UK
Level Contributor
69 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
1 of 5 stars Reviewed September 2, 2013

This could be a wonderful place to stay if the owners would only invest some long overdue funds to renovate, restore and clean up the accommodation. We were recently booked in here for two nights and left after one night only. In our room, the shower cubicle door was rusty, the shower head and taps were dirty and disgusting, the door to our room was damaged, the carpet in the lobby and our room was stained. The beds in our room had a covering of foam rubber over the mattress below and almost as thick as the mattress itself, something we have never come across in years of travelling all over the world. We found the drive to the resort pretty and the grounds are beautifully maintained with flowers everywhere, but this is all outward show, and quite obviously any monies available would be better spent getting the accommodation and facilities completely renovated to the standard that visitors have right to expect. Everything on site is expensive, and communications with the outside world are difficult. We wanted to make a phone call but the public phone box was not accessible after dinner. There was one phone available in the lobby of the restaurant (with people passing through and no privacy), but it could only be used if you purchased a phone card from the desk ($10.00) or you could use a credit card. There is no WiFi. Until there is some investment to improve the even the very basic facilities for guests happens we would never visit this place again. How sad is that?

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed September 2, 2013

My wife and I had come to Fairbanks in hope of seeing some early season aurora (which we did). The front desk clerk at our Fairbanks hotel suggested we go to Chena Hot Springs as it is rumored to be a nice drive and have little light pollution. We heeded this advice and made the 2 hour drive to this oasis,. After a stupendously ordinary meal in the restaurant there, we headed to the hot springs to soak before our late night vigil. I'm not sure if there are capacity guidelines in Alaska regarding human capacities in hot springs, but there should be. After about an hour of dodging loud white trashy looking people in the outdoor lake we decided to leave. My wife kind of came unglued at the guy working at the pool counter, but he kept his cool and even offered us tips on aurora viewing. After a few minutes with this fine gentleman, my wife apologized and he seemed to take it in stride. When we told him we were there for the evening to view aurora he showed us some amazing photos from the previous week. Turns out he is a photographer!! He apologized for the noise and gave us each a few copies of his work. We had an amazing auroral experience that evening and both agreed on the way back to Fairbanks that our brief encounter with Aaron (that's his name) was one we will treasure and became a highlight of our short sojourn north.

Stayed August 2013, traveled as a couple
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Additional Information about Chena Hot Springs Resort

Address: 56.5 mile Chena Hot Springs Rd., Pleasant Valley, AK 99711
Location: United States > Alaska > Pleasant Valley
Amenities:
Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Pleasant Valley
Price Range (Based on Average Rates): $$$
Hotel Class:2.5 star — Chena Hot Springs Resort 2.5*
Number of rooms: 80
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Also Known As:
Chena Hot Springs Hotel Pleasant Valley
Chena Hot Springs Resort Alaska/Pleasant Valley

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