My husband and I stayed at this resort with our kids over the past weekend and it was disgraceful. We have never seen such a disorganized establishment in our life. The kitchen staff are unprofessional, inexperienced, and disrespectful. A dinner for a family of 5 cost us over $125 and it was cold. When u asked the waitress to warm it up for you, you would get attitude. When you are paying $16+ per meal, you expect it to be hot. The portions were very small. The waiting times were extremely long. Our most favourite moment was when a red head served us lunch and she was hacking and coughing all over the food cause she was so sick, cursing like a truck driver and talking about how drunk they all got the nite before.
The lounge is full of staff once the skiing portion ends for the day. There is nothing more professional and impressive than to go to the lounge for a drink and see the young staff who were serving you earlier in the day, drunk and making out at the bar. All the staff are covered in hickies. It's disgraceful!!!!
We rented an A-frame and it was dirty, no heat, and I think the mattresses are still the originals. The most uncomfortable sleep ever. The microwave barely worked. You had to warm up items for 10 minutes or longer to get them warm. The shower had no water pressure and the water stinks.
Management obviously doesn't care what goes on in their establishment regarding their staff or the comfort of their guests. At one point we observed management asking a customer "what is your problem".
We would NEVER return to this establishment. I would highly recommend driving south the extra 30-45 minutes and go to Frost Fire.